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Sierra install stuck a 5 minutes remaining

My MBP is late '11 model. I upgraded it to Sierra but was still having some problems with unrelated programs that I had downloaded. So I decided to reinstall OSX via the Cmd+R menu. It would take a lot of time but there weren't any errors and restarted but each time it wasn't a fresh copy of OSX, meaning everything was still on it. Perhaps that was what it was supposed to do. Just recopy the OSX.


So I decided to take the route the Apple recommendation for if you were selling the laptop. I formatted the main hard drive and reinstall via the Cmd+R menu again. Now it keeps sitting at "about 5 minutes remaining". I know I can have slow internet but it's not horribly slow. After about 2 full days letting it sit and still nothing.


So I know it would have finished the download within that time frame. I'm stuck currently and apple, as far as I know, doesn't allow me to download the Sierra OSX another say and install it via a USB device.


Any suggestions? Thanks!

MacBook Pro (15-inch Early 2011), OS X Yosemite (10.10)

Posted on Dec 5, 2016 6:41 AM

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Posted on Apr 22, 2017 10:40 PM

Hi, I also faced the same problem while clean reinstallaing mac OS Sierra and thought the download stucks everytime.

Whwn the instqllation starts it does not tell the correct time of 6 minutes or 5 minutes remaining. You just gow to windows tab and look for Installer log. In installer log just click show all Process. In that you will see that Mac os is downloading chunk file which are 471 in number and each chunk file takes approximately around 2 minutes. So if you can see the chunk files downloading then dont worry macOs is downloading on your device.


For my mac it took around 13 hours to complete the download and once you have started the installation please do not cancel it. Your downloading depwnds upon your internet network. Even if the download is interrupted you can reconnect it to the internet and it will begin from where it left off.

So dont forget to check installation log if its progressing then no need to worry Apple does that often.

34 replies

Jul 5, 2017 10:14 AM in response to The Peck

Right now I'm having the same problem with a MBP 13" mid 2012 trying to do a clean macOS Sierra install from a usb stick it stuck at 6 seconds remaining.

Same problem happen to me this january with a MacMini Late 2012 when doing the same clean install from a usb stick also it stuck at the same 6 seconds remaining.

That time I remember I tried to do the install many times and always got stuck at 6 seconds remaining. I really wanted to do a clean install but was not possible, what I did to solve the problem and get Sierra installed, was to do a clean install of El Capitan from usb and immediately after finishing, upgrading from the App Store to Sierra.

Aug 24, 2017 5:43 PM in response to Yashveersingh

I would add, for the benefit of everyone, that what seems to be the download rate in the installer log (something like 0.87294%) isn't the real rate - actually in this case it's 87% completed, so almost finished (I was afraid it would take a month since I saw the blue progressing bar progress).


But I did several tries too. I was reinstalling Sierra so I knew it was compatible. First time it just failed, second time, after a night running, it was still stucked at 5 minutes remaining - and third time, I've read this post, discovered installer log window, it took about 8 hours of download but it finally worked.


Keep trying!

Sep 2, 2017 8:15 AM in response to The Peck

I had this problem trying to upgrade to Sierra on my MacBook Pro, which is about 5 years old. I decided in the end just to try holding the power button down to force it to turn off, then simply turn it on again. To my surprise it started up sweetly with the old OS, and the Sierra install icon had vanished. I won't be upgrading to Sierra after all, since this is now my secondary machine. Or I'll wait a few more months until Apple have sorted out the problems with Sierra; long experience has shown that this is how it generally happens and being an early adopter is a bad idea. I have Sierra on my new machine anyway and tbh can't see many differences.

Nov 21, 2017 1:04 PM in response to SussexJ

thanks, same exact thing happened to me with my Macbook Pro (about 5 years old). Hung after 1st install reboot, was at max progress bar and I hit the power button to hard reboot and it came back with the new Sierra OS but all my old apps/files which surprised me as I was expecting a clean install. Depending on how things look I may redo the whole process and format the disk first (didn't do that this time). Good thing it is a non-primary work device that I don't need anything off.

Dec 19, 2017 10:30 PM in response to The Peck

Hi, this is what i did to my MacBook Air 2017

1. Hold Shift+Control+Option+P for 5 seconds
2. Turn on the MacBook then press and hold Option+Command+R+P as soon as you hear the chime. Press and hold until you hear the 3rd chime. (Make sure that you press and hold at the same time).

3. A folder with question mark sign will appear then you can now turn off the MacBook

The purpose of 1 to 3 is to reset to factory setting the MacBook (erase all data).


4. Turn on again the MacBook then press and hold Control+R (Internet Recovery will appear, make sure you have stable internet connection)
5. Go to Disk Utility and reformat the HD Drive (Select the erase)
6. Start the recovery process (This will take some time but make sure to monitor the installation process, you can click Window on the tool bar and select Installer Log)
7. Wait for the installation to complete.


Hope it'll help you guys as well.

Dec 5, 2016 3:24 PM in response to The Peck

That's about two days too long.


Force the Mac to shut down by holding its power button depressed for at least five seconds. It may fail to restart, but you really don't have any choice but to do that. If it does not restart, you will need to repeat the exercise. It's not possible to determine the reason it stalled at "about 5 minutes remaining".

Sierra install stuck a 5 minutes remaining

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