You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can't download Videos app from the App Store----download icon (blue cloud with an arrow) grayed out.

I bought a new iPhone (ios 10.2 beta 7 )before couple days. When i was importing photos and videos to the iPhone from the computer, the photos were imported but they asked me download the Videos app from the App Store, after i downloaded the app (day 1) the videos were automatically transferred into the Photos app. And then I deleted the Videos App. But now ( day 3) when i want to download it again from the App Store, the download option was grayed out, when I try tapping on it nothing happened. Can anyone over here please help me? I have no clue how to transfer videos. And the videos which I wanna transfer are not like song videos , they are like casual pics--snapchat videos, etc...


ANYONE PLEASE HELP ME...😢😢😢😢😢User uploaded file

iPhone 6, iOS 10.1.1, ios 10.2 actually

Posted on Dec 7, 2016 5:11 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 26, 2017 5:15 AM

Download the 'TV' app by Apple, videos will be store under "Home Videos." Confusing and frustrating, but that is where they are now located.

1 reply

Can't download Videos app from the App Store----download icon (blue cloud with an arrow) grayed out.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.