Level 1

31 points

MacBook Pro 2016 keyboard issue

Hi!

I have had my new MacBook Pro 2016 w. Touch bar for almost 2 weeks. The first week I really loved the 2nd generation butterfly keyboard but the feelnes has changed.

It seems to me some buttons dosen't feel like the other ones, like the aren't moving deep enough. For instance the Enter button. Cant really tell if its imagination.

Have anyone encountered problems with their keyboards?

MacBook Pro (13-inch, Late 2016, 4 TBT3), iOS 10.1.1

Posted on Dec 8, 2016 1:20 PM

Top-ranking reply

rjain2212

Level 1

8 points

Posted on Feb 7, 2018 12:42 PM

Update: Feb 07, 2018.

I had a lengthy post with my experience, but the terms of the apple discussions do not allow me to submit experiences or rants and only submit constructive answers, and it was deleted. Here are my suggestions at diagnosing and attempts at resolution of the problem whenever this happens:

Make sure the keyboard is covered with a very thin cover that can be bought on Amazon, and do not allow any dust, however small, to enter. I am thinking of wiping the keyboard everyday with a soft cloth (not microfiber because it itself contains, and may leave, dust particles). But be aware that the cover does change the touch-and-feel of typing, especially for touch-typers.
If the key is broken, gently test by pressing the 4 corners, and by pressing in the center of the key. Usually, you will notice one or more of the pressure points are the ones that don't look right and maybe the cause of the trouble. Please follow Apple's recommended steps as @riceball99 has above to see if it resolves the issue.
You can also test by repeatedly pressing the key (gently of course) and compare that to the key right next to it. If you notice that the rate is different (e.g. if you pressed the key 20 times repeatedly and fast, but only got 10 letters, while on the other key 20), this generally means that it needs intervention. Please take it to the Apple Genius bar immediately, or call support, and they should be able to help you. Cannot do much more with this type of an issue. My recommendation is to stop using the laptop immediately after you notice the issue first because it may exaggerate the problem causing the root cause to change (manufacturing defect to accidental damage)

If anyone is interested in knowing my experience, the steps I go through for troubleshooting and the steps I take to try and resolve the issue as recommended by Apple, and what I think about Macbooks, (hopefully someone from Media is listening), I am more than happy to help (Not sure how you can reach me since I cannot put any personal emails here).

Rajesh

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78 replies

Dominar

Level 1

24 points

Dec 17, 2016 4:50 PM in response to Exmor

My "I" key only works with a much harder press than any of the other keys and this is right out of the box!! 15" wth touch bar. I'm not happy. The nearest Apple Store is 3 hours away. I don't think I should have to drive that distance to have a brand new machine fixed! And I told chat support that. Some is supposed to be calling me to arrange a mail in exchange.

Exmor Author

Level 1

31 points

Dec 23, 2016 3:42 PM in response to Exmor

reviving the thread. How have you resolved this? Mine is still the same and I'm considering taking it bake to Apple Store ...

Dec 23, 2016 5:42 PM in response to Exmor

Hi sorry to hear about your problems, I bought macbook pro 15 three weeks ago, keyboard refused to type certain letters, sent it back for replacement which came today and this one is just the same so that to is going back, no help but your not on your own, not good enough for £2800

Regards Mike

zambowie

Level 1

4 points

Jan 12, 2017 6:38 PM in response to Exmor

Same problem with my L key, although it does work, it feels different from all other keys. Any resolutions or do I just need to take it in?

Exmor Author

Level 1

31 points

Jan 13, 2017 12:17 AM in response to zambowie

I sent mine to Apple with and they are exchanging top case now (keyboard, logichboard etc).

I my case I felt it was horribly to type on my computer though I loved it the first 2weeks.

vitboe

Level 1

4 points

Jan 31, 2017 1:44 PM in response to Dominar

i have the same problem, the keys i have used the most (sound low, spacebar, and shift) now have a different "feel" to it and only work if they are pressed harder then the rest

Mar 10, 2017 3:25 PM in response to GEPPO1979

For me its "T". And I think its the design of the butterfly keys on the keyboard that is causing all these issues. Frustrated that a brand new $3500 machine already got blemished with a repair :-(

Mar 20, 2017 3:13 PM in response to Exmor

Same here! "D" and up cursor feels different and stuck sometimes. The (right) command stucks completely.

I don't think Apple cares about our problems.b This going to be my last Mac.

dong108

Level 1

12 points

Apr 16, 2017 1:38 AM in response to Exmor

I have same problem too. the feeling of the keyboard is very bad!

Apr 16, 2017 1:43 AM in response to dong108

Sorry to hear that. My MacBook sometimes even do reboots/kernel panics during the nights. And the battery life is a big joke!

dong108

Level 1

12 points

Apr 16, 2017 1:49 AM in response to Ambassadeur5000

****, me too!!!

Apr 27, 2017 12:37 AM in response to rjain2212

But it´s priceworthy ;-) (irony)

Worst Mac EVER! I´m going to send mine for repair, then sell it!

Apr 29, 2017 1:45 AM in response to rjain2212

"Butterfly design was a bad idea!"

The whole MacBook Pro 2016 was a bad idea - a total fiasco!

May 7, 2017 12:45 AM in response to Erik Lindahl

My old MacBook Pro 2013 had the issue called "StainGate" where the coating fell off. Apple first denied it, but after a big process around the world, they fixed it.

May 7, 2017 3:23 AM in response to ines@home

I don't think Apple cares about this. Maybe if its going to be a big problem for them... but maybe.

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MacBook Pro 2016 keyboard issue