downloads stop and do not complete how do i fix this?

EtreCheck version: 3.4.2 (436)

Report generated 2017-07-24 14:45:16

Download EtreCheck from https://etrecheck.com

Runtime: 5:07

Performance: Below Average

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Other problem

Description:

Downloads stop halfway.

Hardware Information:ⓘ

iMac (21.5-inch, Mid 2010)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac11,2

1 3,2 GHz Intel Core i3 (i3) CPU: 2-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

BANK 0/DIMM1

2 GB DDR3 1333 MHz ok

BANK 1/DIMM1

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless:
en1: 802.11 a/b/g/n

iCloud Quota: 38.41 GB available

Video Information:ⓘ

ATI Radeon HD 5670 - VRAM: 512 MB

iMac 1920 x 1080

Disk Information:ⓘ

WDC WD1001FALS-40Y6A0 disk0: (1 TB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

IMAC VAN CLEMY IMANDT (disk0s2 - Journaled HFS+) /
[Startup]: 999.35 GB (495.18 GB free)

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB

PIONEER DVD-RW
DVRTS09
()

USB Information:ⓘ

USB20Bus

hub_device

GenesysLogic USB2.0 Hub

GenesysLogic USB2.0 Hub

Apple Card Reader

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

USB20Bus

hub_device

Iomega USB to ATA/ATAPI bridge

HD103SI disk1: (1 TB)

Iomega HDD - eigen werk / website / backup PC (disk1s1 - Journaled HFS+) /Volumes/Iomega HDD - eigen werk : website : backup PC : 1.00 TB (11 MB free)

Western Digital Elements 10B8

Elements 10B8 disk2: (2 TB)

EFI (disk2s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

Time Machine WD Elements 10B8 Media (disk2s2 - Journaled HFS+) /Volumes/Time Machine WD Elements 10B8 Media : 2.00 TB (1.55 TB free)

Apple Computer, Inc. IR Receiver

Apple Inc. Built-in iSight

Virtual disks:ⓘ

Office 2008 12.3.6 Update (disk3s2 - HFS+) /Volumes/Office 2008 12.3.6 Update : 2.88 GB (2.63 GB free)

Physical disk: Disk Image 2.88 GB (2.63 GB free)

Profotonet Album Designer 2016.3.0 (disk4s2 - HFS+) /Volumes/Profotonet Album Designer 2016.3.0 : 6.29 GB (5.65 GB free)

Physical disk: Disk Image 6.29 GB (5.65 GB free)

System Software:ⓘ

macOS Sierra
10.12.6 (16G29) - Time since boot: about 5 hours

Gatekeeper:ⓘ

Mac App Store and identified developers

System Launch Agents:ⓘ

[not loaded] 8 Apple tasks

[loaded] 168 Apple tasks

[running] 106 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 41 Apple tasks

[loaded] 171 Apple tasks

[running] 105 Apple tasks

Launch Agents:ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-07-21) [Lookup]

[running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-07-21) [Lookup]

Launch Daemons:ⓘ

[running] com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-07-21) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-07-21) [Lookup]

User Launch Agents:ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-07-21) [Lookup]

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-07-20) [Lookup]

[running] com.spotify.webhelper.plist (Spotify - installed 2017-07-24) [Lookup]

User Login Items:ⓘ

Dropbox Programma

(/Applications/Dropbox.app)

Spotify Programma - Hidden

(/Applications/Spotify.app)

Internet Plug-ins:ⓘ

OfficeLiveBrowserPlugin: 12.3.6 (installed 2017-07-24) [Lookup]

AdobeAAMDetect: 3.0.0.0 (installed 2017-07-21) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-07-15)

3rd Party Preference Panes:ⓘ

None

Time Machine:ⓘ

Auto backup: YES

Volumes being backed up:

IMAC VAN CLEMY IMANDT: Disk size: 999.35 GB Disk used: 504.16 GB

Destinations:

Time Machine WD Elements 10B8 Media [Local]

Total size: 2.00 TB

Total number of backups: 1

Oldest backup: 20-07-17 13:27

Last backup: 20-07-17 13:27

Size of backup disk: Adequate

Backup size 2.00 TB > (Disk used 504.16 GB X 3)

Top Processes by CPU:ⓘ

16%

Finder

14%

WindowServer

6%

backupd

5%

kernel_task

2%

coreaudiod

Top Processes by Memory:ⓘ

793 MB

Adobe Photoshop CC 2017

660 MB

kernel_task

472 MB

Spotify Helper

357 MB

Finder

247 MB

Dropbox

Top Processes by Network Use:ⓘ

Input

Output

Process name

129 MB

2 MB

Spotify

2 MB

2 MB

Dropbox

1 MB

910 KB

Mail

210 KB

72 KB

mDNSResponder

29 KB

55 KB

apsd

Top Processes by Energy Use:ⓘ

25.22Finder

16.48WindowServer

7.26backupd

3.62coreaudiod

Virtual Memory Information:ⓘ

2.25 GB

Available RAM

17 MB

Free RAM

5.75 GB

Used RAM

2.24 GB

Cached files

2 MB

Swap Used

Software installs:ⓘ

HP Inkjet SW OSX Mavericks: 12.34.38 (installed 2017-07-21)

Microsoft Office 2008 voor Mac:
(installed 2017-07-21)

ON1 Photo 10:
(installed 2017-07-21)

DxO FilmPack 5:
(installed 2017-07-23)

Office 2008 12.3.6 Update:
(installed 2017-07-24)

Install information may not be complete.

Diagnostics Information:ⓘ

2017-07-23 18:40:46 Microsoft Excel.app Hang [Open]

2017-07-21 16:17:56 Adobe Lightroom.app Hang [Open]

2017-07-21 16:17:15 Lightroom Installer.app Hang [Open]

2017-07-21 15:59:13 Adobe Desktop Service.app Crash [Open]

2017-07-21 15:55:49 Photoshop Installer.app Crash [Open]

2017-07-21 14:43:10 Dropbox.app High CPU use [Open][Details]

Files deleted by EtreCheck:ⓘ

2017-07-23 16:26:37 - /Library/LaunchDaemons/com.apple.installer.cleanupinstaller.plist - Unknown

SomeoneTuus wrote:

Hello Luis,

I have just run EtreCheck. Can you check this out for me? Also my downloads keep stopping halfway, or at 1/3, etc.

This happens since I have formatted my Imac and put Sierra on it.

You forgot to post the whole report...

The report looks pretty clean.

There are a number of crashes. You seem to be running Office 2008, which is quite old and *may* not work very well with Sierra, but I can't see how that would interfere with downloads.

I would suspect one of the internet plugins may be involved. You could try uninstalling the Adobe and the Office internet plugins and see if that makes a difference - especially the Office plugin.

You can try logging in to a new user account and see if downloads go through in that account.

Hello,

Also it could be something matter with this:

(Dutch) Indien software updates voor osx niet werken via App-store:

When OSX software updates refused going through via Apple server (Mac App Store).

(Dutch) Dit ligt aan de volgende toegangslokatie en de intern beschadigde folder of file:

This could probably lies about a damaged file in your VAR folder the file is located in:

/var/folders/zz/zyxvpxvq6csfxvn_*

(Dutch) Zorg dat toegangsrechten op write/read staan voor _softwareupdates en zorg dat deze user er maar 1 x in staat in “toon info” vervolgens kun je hem resetten door het volgende commando in terminal:

Be sure to give the good access rights by give it write/read rights. and see in 'show info' that the user; _softwareupdates is in it once. Than give the next command in terminal what will reset it:

Code:

sudo chown -R _softwareupdate:_softwareupdate /var/folders/zz/zyxvpxvq6csfxvn_*

(Dutch) Bij mij werkte dit en de OSX-software updates werden weer doorgevoerd

It worked for me, and updates proceed via the mac update server for OSX and everything goes OK! (hi!)

(Dutch) Een x-tra item als voorgaande niet werkt:

A x-tra possibillity if some of what I've told before doesn't work.....

Try this:

In terminal, either copy and paste the following, or type it in. (the last character is a lower case L.)

Code:

sudo softwareupdate -l

Enter your admin account password when prompted. This runs the command line Software Update app (which is what the App Store application is actually doing) and should provide a little more detail. The lower case L only lists the updates available. If you want to go ahead and install all the updates that it finds, you'd enter:

Code:

sudo softwareupdate -ia

again entering your password if prompted, and restarting the computer when prompted.

You may also want to enter this:

Code:

defaults read /Library/Preferences/com.apple.SoftwareUpdate

This error sounds as if your computer may not be looking at the default Software Update Server, and this last command will report which server it's set to use.

Have you tried downloading in the Safe Mode or another admin account?

Safe Mode - About El Capitan
also Sierra

Safe Mode Startup – El Capitan. also Sierra

What software are you using for the download? Safari? Chrome?

What exact version of the OS?

And, more importantly - most of these problems stem from other software, which we have no idea what may be. Every system is different.

From experience, I'd suspect an antivirus, some "cleaner" or perhaps adware interfering.

I suggest you run Etrecheck on your mac and post its report here, so we can see what may be causing the trouble.

Etrecheck – System Information

Hello Luis,

I have just run EtreCheck. Can you check this out for me? Also my downloads keep stopping halfway, or at 1/3, etc.

This happens since I have formatted my Imac and put Sierra on it.

Hello Luis,

I have just run EtreCheck. Can you check this out for me? Also my downloads keep stopping halfway, or at 1/3, etc.

This happens since I have formatted my Imac and put Sierra on it.