Level 1

33 points

My iPad is stuck on the low battery/ plug to charge screen. It won't take a charge from any source. It also isn't recognized by iTunes on my PC. I need help please I've tried everything that I know. Thanks everyone for reading this.

iPad 4

OS is 10.1 I think.

It was stuck at the apple screen. I got that resolved but now it shows the low battery and plug to lightning cable screen. When I plug in the cable the cable it goes off the screen leaving just the low battery icon. I can leave it plug in for hours or an entire day but the low battery only shows the red bar. Sometimes I think it flashes but it never builds a charge. When I plug it into iTunes the system doesn't recognize it. I mean on the PC in iTunes when you select "devices" it usually shows the device that's plugged in and show "sync". Well the sync is there but it is greyed out and the device is not listed next to the word sync. I'm stuck and can't figure out what to do next. Please help I can't afford a new iPad and certainly not this close to Christmas I have family to get gifts for plus we usually look at previous years Christmas on the iPad as a family and I don't want to let everyone down. I'm hoping there is a solution here. Any advice or suggestions is much appreciated. Thank you and Merry Christmas

Posted on Dec 10, 2016 12:25 PM

Top-ranking reply

jdo_apple

Community Specialist

Posted on Dec 11, 2016 8:59 AM

Hi there, kjdesign1.
Thanks for using Apple Support Communities. After reviewing your post, your iPad isn't charging like it used to. You're seeing the screen informing you that it needs to be charged, but when you do, the low battery screen stays put. I'll be happy to help.
If iTunes doesn‘t recognize your iPhone, iPad, or iPod -- Let's first make sure your device can be recognized. Use this article to ensure iTunes and your iPhone can see each other.
If your iPhone, iPad, or iPod touch won‘t charge

If your device won’t charge or charges slowly

If you have very low battery and plug into power, a black screen or a black screen with a red battery might appear for a few minutes. Follow these steps and try again after each:

Check your charging cable and USB adapter for signs of damage,* like breakage or bent prongs. Don't use damaged accessories.

Use a wall power outlet and check for firm connections between your charging cable, USB wall adapter, and wall outlet, or try a different outlet.

Remove any debris from the charging port on the bottom of your device, then firmly plug your charging cable into your device. If the charging port is damaged, your device probably needs service.

Let your device charge for a half hour (If your device is unresponsive afterward, learn what to do).

Force restart your device: Press and hold the Sleep/Wake and Home buttons at the same time for at least 10 seconds, until you see the Apple logo. Then let your device charge for another half hour.

If your device still won’t power on or charge, take your device, charging cable, and charging adapter to an Apple Retail Store or Apple Authorized Service Provider for evaluation. You can also contact Apple Support.

*If you're unsure about whether an accessory is damaged, take it to an Apple Retail Store or Apple Authorized Service Provider for evaluation, or contact Apple Support.

Enjoy your day.

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25 replies

FR_apple

Level 1

4 points

Jan 12, 2018 5:39 PM in response to kjdesign1

I just resolved this problem on my iPad mini 2 which runs iOS 11.2.2 by holding the power and sleep/wake buttons down simultaneously a few times. I could've sworn that my iPad was charged 100% and turned off last night, now it says it's at 2%.

Just thought I'd put this out there.

Jan 31, 2018 11:50 AM in response to kjdesign1

Has there still been no fix for this?? Ive been keeping my iPad plugged in all the time now, because once in a while it will allow me to get past the “low battery” icon & actually use the device. I’ve given up on iTunes recognizing it, and too afraid to unplug my iPad to try again anyhow. (I have the iPad Air 1. WiFi only.)

Feb 1, 2018 11:40 AM in response to PieterHartman

Which competing tablet do you recommend?

The primary reason I hesitate to buy a non-Apple tablet is only because I’ve become so dependent on iCloud & the ease of syncing all my work between all my devices & having my photos and documents from my iphone automatically & effortlessly synced to my iPad, etc etc. Is this sort of stuff even possible, using a non-Apple product with an Apple phone?

Feb 2, 2018 7:17 AM in response to KauaiFinn

Bey a tablet with which you feel comfortable, you'll be using it a lot.

I am just as depending as you on apple.

If what you want is possible with other systems i don't know.

Do you you want to spent time on finding it out?

One thing i know is that the software support of android is poor specially after three or more years.

Feb 27, 2018 9:27 AM in response to jrod5673

Removing the battery from an iPad is very tricky. I wouldn’t dare without the right tools and training. So. When you suggest “warming the battery,” do you mean while it’s still inside the iPad (and if so, how?), or are you suggesting people remove it?

Aug 7, 2017 7:22 PM in response to velvethunder

''I dont mind if the battery goes after thousands of hours of use, but he told me that i may be screwed on this one unless ipad decided to take ownership for its mistake..''

Apple, not ipad

xapury82

Level 1

12 points

Nov 30, 2017 7:39 AM in response to Pooh1963

The clicking alternately has worked for me in the past. This last time though it seems it’s kaput. Boo! Hiss! Apple.

xapury82

Level 1

12 points

Nov 30, 2017 8:01 AM in response to Pooh1963

I thought it was a goner but after multiple attempts (sessions) of clicking on/off it miraculously started up. Key is font let the iPad 100% charge.

Sharmad

Level 1

8 points

Jan 8, 2018 8:49 AM in response to kjdesign1

Any update on this issue? My Ipad is become like a paper weight right now!

Feb 5, 2018 7:58 AM in response to Briansyddall

Thank you! This worked.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My iPad is stuck on the low battery/ plug to charge screen. It won't take a charge from any source. It also isn't recognized by iTunes on my PC. I need help please I've tried everything that I know. Thanks everyone for reading this.