Unable to update to Apple Watch OS 3.1.1

I am connected to the internet wifi and my Apple Watch is on its charger but I'm getting an error message "unable to verify update because you are not connected to the internet ". I need help

Apple Watch, watchOS 3.1.1

Posted on Dec 13, 2016 1:44 PM

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70 replies

Dec 13, 2016 6:47 PM in response to Grant Burton

Great news. I am 24 hrs to late. My 2 month old watch is a small brick. Locked up in instillation. Had a call from engineering this AM and they are sending me a new watch with this one going back to them. They were very nice and obliging. Just hope they get the new one here quickly. They must have lots of calls last night. This is the first time since owning Apple products since early '80s that I have had anything so completely messed up. Oh well just have to figure out how to set the new one up.

Dec 14, 2016 3:35 AM in response to sauditc

sauditc wrote:


The update was pulled out by apple, following reports that it is bricking Apple Watch Series 2 devices.

They'll fix the bug and rerelease it.

Wow, wish I had known this before doing the update, mine did the update fine and my watch is now running 3.1.1 but I wouldn't have started it knowing that it could have bricked my watch. I'm glad it didn't, but this scares me now from doing any future updates should they come out.

Dec 14, 2016 3:32 AM in response to Sapiafi

Hi


Apple has issued the following statement:


"A very small number of Apple Watch customers experienced an issue while installing watchOS 3.1.1, so as a precaution we've pulled back the software update. Any customers impacted should contact AppleCare, but no action is required if the update installed successfully. We are working on a fix for an upcoming software update."


More information:

https://www.cnet.com/news/apple-rolls-back-watch-update-to-save-your-devices/

Dec 14, 2016 8:15 AM in response to amichalo

They are apparently reverse engineering this problem. They are sending me a new watch and getting mine back exactly as it locked up. I would guess it will be a few weeks until they re-release this update. Be sure to contact Apple about the problem. All Watch Series 2 should be within warranty period. Then get AppleCare if you can. Electronics are the only thing I put extended warranty on.

Dec 14, 2016 12:09 PM in response to ZintainUSA

I have been working with AppleCare all day. They are supposed to call me back for the 3rd time to check and see if the iWatch reset allowed me to update to 3.1.1. Amazing that the people at AppleCare have no clue what their own company is doing. It has been a total pain to deal with this. Can't wait until they call back. They might want to read their own community blog.

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Unable to update to Apple Watch OS 3.1.1

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