Yes, I have been having that same problem, but now that when I open snapchat, and then my phone freezes and restarts, it's now affecting most of the apps I have purchased in the App Store. For example Instagram, Facebook messenger, and sometimes Spotify.
this is ridiculous . my phone restarts 10+ times a day because of when i open snapchat and swipe left to view snaps people have sent me. i am
so frustrated. at first i thought it was a battery issue so i did what they told me to do on apple.com and backed up my phone and reset it to factory settings. this did nothing to help
because as it turns out it's snapchats fault. please do something to fix this. i am very frud
I had the same exact problem I thought it was because my phone hadn't been updated but I found out how to fix it! All I did was delete the Snapchat app messed with my phone a bit to see if it was actually Snapchat that was the problem then I redownloaded it and boom hasn't happened sinces!!!!
Hope this helps
I have the iPhone 6s Plus. Since I updated the iOS update for the 11.0.3 when I download and open the Snapchat app my phone would freeze with a lot of black lines and it would reboot itself non stop until my phone completely dies. I have brought it to the apple store and they said it was something wrong with the motherboard. When apple associate phone out that my warranty is no longer active they just completely right me off and say there is nothing they can do. He said I have to open. One option was to buy a new phone from apple or speak to my carrier about my insurance. So mine you the phone wouldn’t even turn on now just rebooting. They would even look at it. So... here I am using my iPhone 6s Plus with no problem. But I did delete anything that has to do with Snapchat. I can live with out it lol I’m over it.
Hey, TessaGorlee.
Thanks for using Apple Support Communities for this issue. It appears that after you updated your iPhone 6 to iOS 10.2, Snapchat isn't working as expected. Each time you open it, it restarts your phone. I'll be more than happy to help.
If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly -- I happened to notice that Snapchat provided an update to their application on December 13, 2016. If you've already updated Snapchat or your phone restarts after you've updated it, follow the steps in this article.
You might see this unexpected behavior on your iPhone, iPad, or iPod touch if you have an older version of iOS. Learn what to do.
Make sure that your device has the latest version of iOS and that your apps are up to date. If you still need help after updating, contact Apple Support.
Learn what to do if your device won't start up past the Apple logo or doesn't respond.
Have an excellent day!
I'm experiencing the same issue and it just happened twice within the past 10 minutes and I'm really starting to get worried. I have an iphone 6 aswell and it's running ios10.2.
i also have an iphone 6 and with the latest update it always restarts when i open snapchat. all is updated.
Yeah so this doesn't help...
Having the same problem on an iPhone 6. Updated to the latest version of SnapChat and the problem stil persists
I have this same problem. Everything is up-to-date, I have also deleted and reloaded snapchat, no help.
I'm also having this issue, but I have a solution to this. When I open snapchat, it only crashes and reboots the phone if I swipe left (view snaps people have sent me). The solution to this is: Before I swipe left, I swipe down (snapchat user profile view with Added Me, Add Friends and My Friends button view), and then I close that and swipe left. Ever since doing this, my snapchat/phone hasn't crashed.
I'm also having this issue, but I have a solution to this. When I open snapchat, it only crashes and reboots the phone if I swipe left (view snaps people have sent me). The solution to this is: Before I swipe left, I swipe down (snapchat user profile view with Added Me, Add Friends and My Friends button view), and then I close that and swipe left. Ever since doing this, my snapchat/phone hasn't crashed.
yeah, I just follow your advice to do, then I have not faced the problem anymore! But I hope that apple and snapchat can solve this problem quickly and perfectly. Since it's really bothered!
My daughters Iphone 6 is having this issue with snapchat too. I reset her settings, still happened. I factory reset the phone and restored from last backup, still having the issue. All her apps are up to date. She's a little angry that she lost some stuff (backup was a little older), but I just replied First World Problem.. 😉
Yeah their reply didn't help at all and kind of just repeated the question...
Snapchat with the latest iOS update
