You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

"iTunes could not connect to the iTunes store" keeps popping up

Hello,

I'm using a MacBook Pro Retina and I've been using iTunes just fine for the past few years. This morning, however, I noticed a problem. Every time I play a song, this pop-up appears:

Of course this doesn't pop-up when I am connected. This is getting extremely frustrating. I've tried logging out of my account as well as clearing any remaining downloads, but to no avail.

Any ideas?

MacBook Pro (Retina, 13-inch, Mid 2014), OS X Yosemite (10.10.5)

Posted on Dec 15, 2016 2:08 AM

Top-ranking reply

Community User

Posted on Dec 15, 2016 12:58 PM

I just updated to 12.5.4.42 on my mac with OS X 10.12.2. Same problem.

It would seem our 'friends' in Cupertino want to know what music we are playing at anytime. I am disconnected from the net on this computer and am running it as a music server. The iTunes Remote won't allow playing until the error message is acknowledged. Nice work iTunes team. Another form of tracking that doesn't work as intended. I'm growing more tired and frustrated with Apple every day and their constant information gathering. And we thought Microsoft was bad.

View in context

16 replies

ageazzi

Level 1

4 points

Feb 2, 2017 3:30 AM in response to Liammcquay150

update to 12.5.5

"iTunes could not connect to the iTunes store" keeps popping up