I am not receiving attachments in Mail

Question

Level 1

9 points

I am not receiving attachments in Mail

In the past month, mail does not reliably receive attachments. It does not receive if sent to a group, it sometimes selectivly receives some of the attachments, or it does not receive at all. Sometimes the paperclip icon appears but when I hover, the attachment box does not show up.

MacBook Pro (Retina, 15-inch, Mid 2014)

MacOS Sierra v. 10.12.1

Please help!

MacBook Pro with Retina display, iOS 10.2

Posted on Dec 15, 2016 4:53 AM

Reply

Answer 1

sterling r

Community Specialist

Dec 16, 2016 5:11 PM in response to gdonkin

Hello gdonkin,

I understand you are having trouble receiving email attachments in the Mail application using macOS Sierra on your MacBook Pro. Here are a few things I would suggest to address the issue:

Update macOS Sierra to the latest version - Update the software on your Mac
Look at the email on your web mail providers website. Does the attachment show there? What size is it? There may be a file size limitation set.
See if the email message and attachment appears on other devices (iPhone, iPad, a different computer?)

I can't tell from your post who your email service provider is, so I will include some general information below for troubleshooting the Mail application and iCloud mail.

If you can’t send or receive email on your Mac

Get help using iCloud Mail

Take care.

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