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I'm getting this error message when trying to import videos from my iPhone 6s in the photo app on MacOS. Photos are importing fine, it's just videos that generate this error message. They're all taken with the regular iPhone camera, so no funny formats.
I have read previous (very old) posts on this issue that resolved it with changing permissions of the Picture folder, but that hasn't worked.
iMac
I have similar symptoms when trying to import videos, resulting in the error "The operation couldn't be completed (com.apple.ImageCaptureCore error -9934)". I am on Macbook Air 2013, Sierra 10.12.3 and Photos 2.0 (3130.0.240), and trying to import from an iPhone 7 Plus with iOS 10.2.1 (14D27). Individual imports seem to work but multiples error out. I have just returned from vacation and with over 250 photos / videos, importing one at a time is sub-optimal <grin>!! Assistance from Apple would be most appreciated.
I have similar symptoms when trying to import videos, resulting in the error "The operation couldn't be completed (com.apple.ImageCaptureCore error -9934)". I am on Macbook Air 2013, Sierra 10.12.3 and Photos 2.0 (3130.0.240), and trying to import from an iPhone 7 Plus with iOS 10.2.1 (14D27). Individual imports seem to work but multiples error out. I have just returned from vacation and with over 250 photos / videos, importing one at a time is sub-optimal <grin>!! Assistance from Apple would be most appreciated.
I have the same issue while sync iPhone 6 (iOS 11.0.3) to macbook pro Os Sierra 10.12.6
Either upgrade your Mac to High Sierra or on yor IOS devices set the camera format to most compatible (settings ==> camera ==> format)
LN
I am getting this error repeatedly on Mac OS X High Sierra, version 10.13.1(17B48) using Image\ Capture.app, trying to drag a .mov file from an iPhone 7+ (fully up to date) to an early-2016 MacBook Air.
I was getting it before on Sierra as well.
Could you post the first 50 to 100 lines of the crash log?
Which version of Photos are you running? Did you already update to the latest version of Sierra macOS 10.12.2? It has many bugfixes for improved stability.
If the error messge is in the Import panel and not a crash log, tell us more about your Photos Library and your system version.
Is your Photos Library un the Pictures folder or is it on an external drive?
Are you using iCloud Photo Library on your iPhone?
That's what I get. Is that what you mean by crash log?
I have everything updated to whatever is the latest version, MacOS, Photo app, iOS.
The Photos library is wherever the default option is. I haven't changed anything to it from installation. I'm not using iCloud Photo Library to my knowledge.
Thanks!
I have everything updated to whatever is the latest version, MacOS, Photo app, iOS.
The latest vversion you are seeing in the update panel willd epend on the version you have installed and the architecture of your MAc.
Please check the version number of your macOS in the main menu: > About this Mac.
Which version number does it show in the "About" panel?
MacOS Sierra, v 10.12.1
Then update to MacOS Sierra, v 10.12.2.
This update has several bug fixes to increase the stability.
If you do bnot see the update, try this link: Download macOS Sierra 10.12.2 Combo Update
Thanks. It's odd because I didn't see the update until I double checked prompted by your message. I guess lesson is to always check! It seems to work now.
That's great 🙂
For some reason the update did not show for everybody at the same time.
Hi. I have the same issue while sync iPhone 6 (iOS 11.0.3) to macbook pro Os Sierra 10.12.6 https://www.screencast.com/t/dTMX9eWEKzY
any restarts doesn't help.
Thank Larry - with High Sierra all works fine.
Good - you are welcome
LN
com.apple.ImageCaptureCore error -9934
