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Question: Problem with Wacom driver after Sierra update

After i had update my Mac to Mac OS Sierra to 10.12.2 i'm having a problem with Wacom Cintiq13HD. Some my express keys setting are correct but not working. So i press express key for hand tool and i see notification on screen, but hand tool not appear. That's happen exactly after last update 10.12.2. New W

iMac (21.5-inch, Late 2012), OS X Mountain Lion (10.8.3), null

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Jan 1, 2017 9:50 AM in response to dominic23 In response to dominic23

The same thing is happening to me too.

I am using a 24HD and Clip Studio Paint (Manga Studio).


Both the drivers and the software and OS have been updated.


The tablet will work for a bit then the pen will no longer register pointer position. Mouse movement operating normally.


Roboot of the computer sometimes fixes the problem however only temporarily.

Jan 1, 2017 9:50 AM

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Jan 1, 2017 10:21 AM in response to dominic23 In response to dominic23

Just tried deleting all of the drivers and updating again. It seemed as soon as I use one of the expresskeys on my cintiq 24HD the pen location stopped registering.


Very frustrating. I have work to do and thank goodness I have a windows computer I can go back to that never seems to let me down. Moving the 24HD is a HUGE chore and it looks like my days of using MacOS is slowly coming to a close as obviously this is not a reliable pro solution to people who's work time is important and lost work days is lost dollars. Thin, light and pretty? Pffft.


😟

Jan 1, 2017 10:21 AM

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Jan 1, 2017 10:38 AM in response to AlexNovo In response to AlexNovo

I'm a little closer to figuring out where the bug exists. No solution yet.


It seems like when the expressKey is mapped with just a key (such as "e") it does not crash the tablet. When the key is mapped with any modifier (command+z or shift+.) it crashes. It may be the modifier keys or just when a sequence of more than one key is mapped to the expressKey.


Hopefully this helps the team to narrow down where the SierraOS flaw exists.

Jan 1, 2017 10:38 AM

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Jan 1, 2017 11:06 AM in response to AlexNovo In response to AlexNovo

work around (its kind of a dumb solution)... remap the shortcut keys until Apple fixes it. I remapped everything that involves a modifier key to the function keys and then remapped the ExpressKeys to a function button.


I'm sure Apple and Clip Art Studio and Wacom will just blame each other as usual... I miss using Windows today...


Thank goodness I don't own a 2016 Macbook pro!

Jan 1, 2017 11:06 AM

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Jan 1, 2017 11:30 AM in response to Littlelorna In response to Littlelorna

Yea, i know that problem in driver and apple update connection mistake. So when you start using Cintiq it works ok couple sec and then go with that kind of problem, like some key on keyboard are pressed and etc.

I have roll back to 6.3.15-3 and it works fine with both my tablets - Wacom Intuos 5 M touch and Wacom Cintiq 13HD now. But i also have seen that Wacom release new driver update 6.3.19-10, but i have decided to not update it since it could affect on my workflow. Does it not help?)

SO for now i'm using 6.3.15-3

Jan 1, 2017 11:30 AM

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Jan 6, 2017 6:32 AM in response to Littlelorna In response to Littlelorna

After Sierra 10.12.2 my wacom gear has become unusable.


  • Intuos 3.
    This one stopped working with Sierra. Fair enough it`s an old Wacom board, so I dont mind that.
  • Intuos Pro Medium
    I`ve had a bunch of stuff with this one. After upgrading to Sierra:
    • The Pen is way to sensitive when it comes to clicking/doubleclicking.
    • The Pen randomly selects everything, to use the pen I have to keep pressing cmd+D do deselect.
    • Clicking drops in and out. Clicking items/buttons etc keeps dropping out. I can however move the cursor with the pen, but I cannot click anything. I will have to use the mouse to click or close a window etc, before it works for a short while...
  • Cintiq 24HD
    • All the same issues as with the Intuos Pro Medium
    • The Pen is way to sensitive when it comes to clicking/doubleclicking.
    • The Pen randomly selects everything, to use the pen I have to keep pressing cmd+D do deselect.
    • Clicking drops in and out. Clicking items/buttons etc keeps dropping out. I can however move the cursor with the pen, but I cannot click anything. I will have to use the mouse to click or close a window etc, before it works for a short while...
  • What I HAVE tried
    • Uninstalling driver, reinstalling driver
    • Downgrading to older driver
    • Upgrading to newest driver (Driver 6.3.20-4)
    • Turning off Ink
    • Turning off Accessability
    • Cleaning system, removed every wacom related file prior to installing new and old
    • Upgrading to latest OS, I am now on OSX 10.12.3 beta (16D17a). I know it is stupid to go on the Beta, but I am desperate. This thing is messing up my work.



From Bad to worse

For me it got much worse after 10.12.2. Untill 10.12.2 it was mostly sensitivity and the random selection that bothered me. After 10.12.2 it is impossible to use my wacom gear. I even got so annoyed that I broke one of my pens...didn`t help though...


User uploaded file

Jan 6, 2017 6:32 AM

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Jan 8, 2017 11:33 AM in response to designkjell In response to designkjell

So, as i see you have try last Wacom update and it still doesn't fix this issue? Too bad. I'm still on older version of driver with old Control panel of Wacom - 6.3.15-3. Right now its working great with my Intuos 5 M and Cintiq 13HD. I'm not going to update it yet, since as you understand it will delay our artist work and etc:) But thank you for you letting us know that 6.3.20-4 still not fix these problems. I'm on support team these days and communicating about this problem. They still suggest any magic tricks but they still not help and they also tell me to try 6.3.20-4) But as i see its still not working. One thing i found out, that they know about this problem, but can't solve it:) Thats strange since since it happen went a long time already:)

Hope we can solve it soon:)

Jan 8, 2017 11:33 AM

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Jan 8, 2017 11:33 PM in response to AlexNovo In response to AlexNovo

For me Wacom drivers has been buggy last 2 years. However, I now work on an older iMac (27" mid2010) with OS 10.12.2 installed. Just refurbished this one, so it`s a clean install. Everything seems to work for now with Wacom 6.3.18.4. It seems I have to try to make a clean OS install on my new machine, hopefully it will do the trick.

Jan 8, 2017 11:33 PM

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Jan 9, 2017 6:54 AM in response to AlexNovo In response to AlexNovo

Yeah, guess I will try sometime during this week. Will publish result here. As for now Wacom driver 6.3.18-4 still works with my old iMac. I don`t dare to upgrade to 6.3.20-4 untill my primary workstation is up and running again.

Jan 9, 2017 6:54 AM

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Jan 10, 2017 4:38 AM in response to designkjell In response to designkjell

UPDATE
Updated to 10.12.3 beta (16D25a) today and running Wacom driver 6.3.20-4 ...Still not working.


Also:

  • Uninstalled some VPN I thought might interfere with the driver.
  • Disabled every setting on the Wacom driver (Touch, radial etc)


Now doing backup and wondering if I should do a clean install of El Capitan or Sierra...

Jan 10, 2017 4:38 AM

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Question: Problem with Wacom driver after Sierra update