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microsoft excel wants me to download STKaiti font

Every time I launch Excel 2011 after a reboot I receive a series of messages "Microsoft Excel.app needs to download the font STKaiti" (see screenshot). This is a 65MB file. Actually it goes through a whole series of similar messages. Is there any way to tell Excel that I don't want or need these fonts so it stops asking? I have posted this question to the Excel for Mac forum but not received an answer. Just thought someone on this forum might know. Thanks.

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User uploaded file

MacBook Air, macOS Sierra (10.12)

Posted on Dec 20, 2016 3:15 PM

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Posted on Jan 16, 2017 6:43 AM

Agree with KiltedTim and dialabrain ... my quest was to understand if this was malware masquerading as an Excel call to action on the IOS version of Excel. But after reading here, I found FontBook and discovered that the 3 fonts for which I was seeing popups were legitimately not installed yet. So I've installed them and all seems fine so far. Thanks for your responses :-)

39 replies

Jul 30, 2017 4:38 AM in response to LilyLC

LilyLC: The answers you flag up do not help. There are two interlocking issues - maybe three.

1 PowerPoint, in my case, wants me to download these font files, which are all Chinese. I do not need or want them. I would appreciate advice as to how to get the download request turned off, or an assurance that, if I did download them, they are not viruses and that Powerpoint will then get off its sickbed and work properly again.

2 I am working on a presentation for tomorrow morning - I have been working on it all week. On Friday Night Apple decided to download Sierra onto my computer without warning, and re-booted the machine without permission. After that it offered more information, which turned about to be a whole series of re-boots, taking several hours of my time and not ceasing until 5am Saturday Morning. since the download the normal working Powerpoint askes for these downloads and then crashes. I cannot use it.

3 These unauthorised and intrusive Apple "upgrades" do nothing for my benefit whatever. I don't need or want Siri, for instance. It is only since this upgrade that Powerpoint has asked for these fonts, and now Powerpoint crashes as soon as it is opened, so I can't finish my Presentation, and don't know how I can give it. This is not the first time that unwanted "upgrades" by Apple have ruined my work. Hundreds of hours of film was rendered unusable in a previous unasked for "upgrade" by the abolition of imovieHD and its replacement by an inferior version called simply imovie, which said that the previously loaded films were unreadable.

Frankly, it is about time that someone sued Apple for all the data that it has destroyed in forcing money making upgrades (the cloud is another) on to users. The wasted time and damage caused by Apple's greed is really beginning to make me angry, and where is Apple's complaints line that will deal with this? Apple are very careful to make sure that they are utterly uncontactable.

In the meantime, I DO blame Apple for the failure of Powerpoint, and I would - very urgently - request that someone give me a solution to this problem - I'll download the fonts if I must, but why is it constantly crashing? I repeat, it necver did it before the "upgrade"

Thank You to all the nice people out there if you can help - and I hope one of them is someone from Apple who has access to their own system upgrades to find the incompatibility.

Jul 30, 2017 5:50 AM in response to rod348

The chinese fonts are not viruses, they are provided by Apple with MacOS and are harmless.


To avoid unwanted automatic updating, go to system preferences/app store and make sure the boxes for installing stuff are unchecked.


It's not realistic to imagine that anyone other than Microsoft would ever do anything to fix problems with Office apps, and for the 2011 edition even that seems very unlikely. Try using the 2016 version instead.

Jul 30, 2017 8:41 AM in response to Tom Gewecke

Tom Gewecke. You are missing the point. Or rather all of the points.

1 I have limited storage, why would I need to down load a Chinese script that i will never need, just because Mac says that I must?? Oh and the fuller my machine, the more likely I am to buy storage on the cloud, aren't I?

2 I have tried working without automatic download and was told that my machine would stop working as all the apps needed the new system. Built-in Obsolescence. Maybe that would be OK if Apple would stop destroying other peoples Data when they update. Before issuing and enforcing updates against my will, Apple absolutely must take responsibility for the damage that they cause. I mean I keep finding good desktop background pictures and they are also all deleted - It's just deliberate Vandalism.

3 Who are you, exactly, who is replying to my post? Justifying Mac, but not helping at all. The fonts were downloaded long ago, once I realised that - see the point again here - I had no choice. But why does Mac insist on useless (to me) Chinese Characteristics being downloaded, and why does PowerPoint crash. Stop avoiding the issue and answer the direct question. How greedy and careless is Apple? and why does the update make other products crash?

4 Why are you posting in the El Capitan Forum if Sierra is so good? If I am, then I'm certainly not aware of choosing it - all the posts are about Sierra

Jul 30, 2017 9:23 AM in response to rod348

rod348 wrote:


Tom Gewecke. You are missing the point. Or rather all of the points.

FWIW, you seem to be the one missing the point. PowerPoint is asking for the font, not the OS. If you don't like the fact PowerPoint requires certain fonts, tell Microsoft or stop using PowerPoint.


I for one use no Microsoft apps and have never had to download the Chinese fonts PowerPoint is asking for.


I also use iCloud and have never paid for extra storage. You can always disable iCloud.

Oct 19, 2017 8:39 AM in response to commanderclif_me

It seems to me that this is very much a 3rd party problem. Ask yourself: why should Excel (or any other app) insist on cluttering-up users' machines by installing dozens of far-eastern fonts that the english- and euro-language-speakers will never, ever need, without the user even being given the option? It seems to me that I should be entitled to say "I DON'T WANT IT!" and not be pestered again.


Excel has been, for nearly two decades, the only Microsoft product on which I would willingly spend my own cash! When I bought Excel 2011 it was a purely stand-alone product, but a series of Microsoft updates to it have sneakily introduced code related to the recent cloud versions of Excel. I don't know the details, but it seems that MS wanted to include Cloud operation, didn't mind doing it by the back door, and has prepared Excel 2011 for it by the simple ruse of persuading users to accept updates that allegedly fix bugs and/or security issues. Whether not recent changes to MacOS have triggered the differences in Excel that we see is open to question, as is whether or not any part of Cloud operation was ever activated. Whatever, I do know that several things about the way Excel 2011 works have changed (for the worse) over the past year (for example, there have been some subtle - and not-so-subtle! - changes in how the keyboard works - it is now dumber, and more akin to using the keyboard in a Java app than it used to be.


One reason I use Macs is to escape the tyranny of the Microsoft Way, which currently demonstrates itself by Microsoft forcing regular updates to Windows 10 on its users, whether they want them or not! I was prepared to accept Excel 2011 because in general I could live with the way it worked. But that is changing, and I suspect that very soon now it will cease to work the way I like it, or even altogether - but for that I will certainly NOT blame Apple!

Oct 19, 2017 9:14 AM in response to Tom Gewecke

Thanks for the thought, but not really. I don't want the other MS apps or services, and I don't like the payment model - and that is almost a deal-breaker right there. More to the point, the cloud-based model offers me nothing I want or need, and even if it did I wouldn't buy it from Microsoft because I don't trust them to respect or uphold my privacy. (Yes, I'm a bit paranoid like that, but paranoia has kept me virus-free despite having been a heavy internet and email user since before the WWW was even a twinkle in Tim Berners-Lee's eye!)

Oct 19, 2017 10:47 AM in response to baldbeardie

Originally, the only way to get Office 2016 for Mac was as the Office 365 subscription service. The perpetual license came out later, and is what I purchased two licenses for. It's like any other boxed license. Pay once, use until it's so old it doesn't work on newer hardware/OS.


"Boxed" is a bit of a misnomer for Office 2016. If you buy the physical box, what you get is a card that has your activation key on it, and a web address to download the initial installer from. There's no software in the box. It's easier to just buy it online so you get your key and download link right away.

Oct 19, 2017 11:12 AM in response to Kurt Lang

I am the OP on this thread. I just wanted to say that since I posted it last December, I have only seen those annoying windows pop up a few times, and lately the problem seems to have stopped on its own. I recently purchased Office 2016 for Mac. MS has done some cool things with Excel 2016 and so far it seems stable. I use it a lot and have had no issues, although I have not explored most of the new functionality. To baldbeardie I would say give it a try, I think you'll like it. 🙂

Nov 22, 2017 5:52 AM in response to Ranger Ric

Here is a possible workaround (appears to be helping, but I have not opened enough new documents to see if it actually solves the problem for an extended period of time or for multiple documents).


What I did:

in Preferences: Compatability

click on [Font Substitution] button,

select the option that tells Word to substitute a default font for any missing fonts automatically.


Seems to be working, but I do not know if the solution is temporary

(or if the setting will return to it's previous state, as sometimes settings in MS office products do).


Hope this helps out,


Cheers,

:)T

microsoft excel wants me to download STKaiti font

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