You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

AirPods disconnects on calls

AirPods pair correctly with iPhone 6s Plus (iOS 10.2) and randomly during the call they get disconnected. The BT connection gets lost and I have to connect them again manually.

Happens several times during long calls with no apparent pattern. The AirPods are fully charged.


The strange thing is that while listening to music, this problem doesn't show up, only on phone calls.

AIRPODS, iOS 10.2, null

Posted on Dec 20, 2016 8:31 PM

Reply
546 replies

Dec 31, 2016 9:03 AM in response to sldous

Sure....


what I mean by "in its current state, the audio won't transfer to the watch unless we are on wifi. Still, once it does, it won't go back to the iPhone." is... if I am out in the wild, disconnected from WiFi, the audio NEVER transfers to the Apple Watch when the iPhone goes to the lock screen. (unless I put the iPhone in Airplane mode) However, as soon as I come into a known WiFi are... audio will start transferring to the Apple Watch... that is until I leave the WiFi are again.


almost like the iPhone and Watch need WiFi to handle the hand off appropriately.

AirPods disconnects on calls

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.