Siri won't work when using a dock or hub

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Level 1

13 points

Siri won't work when using a dock or hub

I use a LandingZone dock with a 15" MacBook Pro running OS 10.12.1 and Siri will function only when undocked (many hub/dock users have this issue). Does anyone know a solution?

MacBook Pro with Retina display

Posted on Dec 21, 2016 6:40 AM

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Answer 1

dialabrain

Level 10

136,385 points

Dec 21, 2016 8:03 AM in response to 0wayne23

Are you saying Siri doesn't work at all or it won't search external devices? I have an iMac with a 7 port hub with 3 USB drives, a headphone DAC and a wired keyboard plugged in and Siri works fine, although it won't find results on the external drives.

On the other hand, I have a MacBook with the Apple USB-C multi-port adapter and Siri won't find results on a USB drive plugged into that.

I just assumed Siri won't search external drives, either by design or because of a bug.

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Answer 2

0wayne23 Author

Level 1

13 points

Dec 21, 2016 8:33 AM in response to dialabrain

Siri functions properly when the MacBook is undocked from the LandingZone. When docked, I can open Sound preferences and see the indicator react when I speak or tap the mic. Several users of the OWC thunderbolt hub have reported the same issue with their device, too. When their hub is unplugged, Siri works properly. However I haven't tried to search an external drive yet so I can't comment on that issue.

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