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Hi, ever since I have updated to the OS 10.12.2 version, I seem to have issues with some of the standard inbuilt programs - like: iTunes, AppStore and Safari -
What ever I try - I get this message before I even do anything -
any idea what this is or how I can stop this - I am totally blocked with those programs!
Glad I have alternatives . . .
thanks
Dustin
MacBook, Mac OS X (10.5.8)
Use Remove link in the Etrecheck report to remove the Adware.
Uninstall Avast following the instructions provided by the developer.
Uninstall Trusteer following the instructions provided by the developer.
Use Remove link in the Etrecheck report to remove the Adware.
Uninstall Avast following the instructions provided by the developer.
Uninstall Trusteer following the instructions provided by the developer.
Please run EtreCheck and post the report here.
Download it, open Downloads folder, click on it to open, and then select ”Open”.
Click on the bouncing EtreCheck icon in the Dock.
“Choose a problem” from the popup menu box, and then “Start EtreCheck” in the dialog.
Click “Share Report” button in the toolbar, select “Copy to Clipboard” .
Paste it here when you reply.
HI DOMINIC23,
done, here the result!
and now?
cheers
Dustin
EtreCheck version: 3.1.5 (343)
Report generated 2016-12-22 18:05:38
Download EtreCheck from https://etrecheck.com
Runtime 2:15
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Remove] links to remove adware.
Problem: Other problem
Description:
Hi, ever since I have updated to the OS 10.12.2 version, I seem to have issues with some of the standard inbuilt programs - like: iTunes, AppStore and Safari -
Hardware Information: ⓘ
MacBook Pro (Retina, 13-inch, Early 2015)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro12,1
1 2,9 GHz Intel Core i5 (i5-5287U) CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1867 MHz ok
BANK 1/DIMM0
4 GB DDR3 1867 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 31
Video Information: ⓘ
Intel Iris Graphics 6100
Color LCD 2560 x 1600
System Software: ⓘ
macOS Sierra 10.12.2 (16C67) - Time since boot: about 6 hours
Disk Information: ⓘ
APPLE SSD SM0512G disk0 : (500,28 GB) (Solid State - TRIM: Yes)
[Show SMART report]
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 499.06 GB (223.50 GB free)
Core Storage: disk0s2 499.42 GB Online
USB Information: ⓘ
Broadcom Corp. Bluetooth USB Host Controller
Logitech USB Receiver
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Configuration files: ⓘ
/etc/hosts - Count: 152
Gatekeeper: ⓘ
Mac App Store and identified developers
Adware: ⓘ
~/Library/LaunchAgents/com.bittorrent.uTorrent.plist
One adware file found. [Remove]
Kernel Extensions: ⓘ
/Library/Application Support/Avast/components/fileshield/unsigned
[loaded] com.avast.AvastFileShield (3.0.0 - SDK 10.9 - 2016-11-22) [Support]
/Library/Application Support/Avast/components/proxy/unsigned
[loaded] com.avast.PacketForwarder (2.1 - SDK 10.11 - 2016-11-22) [Support]
/System/Library/Extensions
[not loaded] com.devguru.driver.SamsungComposite (1.4.32 - SDK 10.6 - 2016-12-21) [Support]
/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
[not loaded] com.devguru.driver.SamsungACMControl (1.4.32 - SDK 10.6 - 2015-06-16) [Support]
[not loaded] com.devguru.driver.SamsungACMData (1.4.32 - SDK 10.6 - 2015-06-16) [Support]
[not loaded] com.devguru.driver.SamsungMTP (1.4.32 - SDK 10.5 - 2015-06-16) [Support]
[not loaded] com.devguru.driver.SamsungSerial (1.4.32 - SDK 10.6 - 2015-06-16) [Support]
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 179 Apple tasks
[running] 94 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 40 Apple tasks
[loaded] 167 Apple tasks
[running] 104 Apple tasks
Launch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-02-01) [Support]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a 23d420d.plist (2016-10-13) [Support]
[running] com.avast.secureline.update-agent.plist (2016-12-12) [Support]
[loaded] com.avast.secureline.userinit.plist (2016-12-12) [Support]
[running] com.avast.update-agent.plist (2016-11-22) [Support]
[loaded] com.avast.userinit.plist (2016-11-22) [Support]
[loaded] com.google.keystone.agent.plist (2016-08-24) [Support]
[running] com.trusteer.rapport.rapportd.plist (2016-12-22) [Support]
[running] jp.co.canon.CUPSiPF.BackGrounder.plist (2016-02-08) [Support]
[running] jp.co.canon.CUPSiPF.PreviewDaemon.plist (2016-02-08) [Support]
Launch Daemons: ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (2016-10-13) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-10-13) [Support]
[loaded] com.adobe.SwitchBoard.plist (2016-08-08) [Support]
[loaded] com.adobe.fpsaud.plist (2016-12-11) [Support]
[loaded] com.avast.init.plist (2016-11-22) [Support]
[loaded] com.avast.secureline.init.plist (2016-12-12) [Support]
[loaded] com.avast.secureline.uninstall.plist (2016-12-12) [Support]
[loaded] com.avast.secureline.update.plist (2016-12-12) [Support]
[loaded] com.avast.uninstall.plist (2016-11-22) [Support]
[loaded] com.avast.update.plist (2016-11-22) [Support]
[loaded] com.google.keystone.daemon.plist (2016-09-03) [Support]
[loaded] com.teamviewer.Helper.plist (2016-11-28) [Support]
[not loaded] com.teamviewer.teamviewer_service.plist (2016-11-28) [Support] - /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service: Executable not found!
[running] com.trusteer.rooks.rooksd.plist (2016-12-15) [Support]
User Launch Agents: ⓘ
[loaded] com.avast.home.userinit.plist (2016-11-22) [Support]
[loaded] com.avast.secureline.home.userinit.plist (2016-12-12) [Support]
[loaded] com.bittorrent.uTorrent.plist (2016-12-10) Adware! [Remove]
/usr/bin/open
User Login Items: ⓘ
iTunesHelper Application (2016-12-14)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
A360 Desktop Application
(/Applications/Autodesk/A360 Desktop.app)
fuspredownloader Application Hidden
(~/Library/Application Support/.FUS/fuspredownloader.app)
com.adobe.SwitchBoard.monitor.plist MachInit
(/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)
Mach Init items are deprecated
Internet Plug-ins: ⓘ
FlashPlayer-10.6: 24.0.0.186 - SDK 10.9 (2016-12-15) [Support]
QuickTime Plugin: 7.7.3 (2016-12-21)
AdobePDFViewerNPAPI: 15.020.20042 - SDK 10.11 (2016-11-04) [Support]
AdobePDFViewer: 15.020.20042 - SDK 10.11 (2016-11-04) [Support]
Flash Player: 24.0.0.186 - SDK 10.9 (2016-12-15) [Support]
Google Earth Web Plug-in: 7.1 (2016-08-08) [Support]
Silverlight: 5.1.41105.0 - SDK 10.6 (2016-08-08) [Support]
3rd Party Preference Panes: ⓘ
Flash Player (2016-12-11) [Support]
Trusteer Endpoint Protection (2016-12-22) [Support]
Time Machine: ⓘ
Time Machine not configured!
Top Processes by CPU: ⓘ
34% mdworker(10)
6% kernel_task
5% thunderbird
4% WindowServer
4% firefox
Top Processes by Memory: ⓘ
786 MB firefox
746 MB kernel_task
573 MB thunderbird
393 MB mdworker(10)
360 MB AutoCAD LT 2017
Virtual Memory Information: ⓘ
2.21 GB Available RAM
17 MB Free RAM
5.79 GB Used RAM
2.20 GB Cached files
59 MB Swap Used
Diagnostics Information: ⓘ
Dec 22, 2016, 04:30:05 PM /Library/Logs/DiagnosticReports/firefox_2016-12-22-163005_[redacted].cpu_resour ce.diag [Details]
/Applications/Firefox.app/Contents/MacOS/firefox
Dec 22, 2016, 12:43:12 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-12-22-124312_ [redacted].crash
/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
Dec 22, 2016, 12:12:53 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-12-22-121253_ [redacted].crash
Dec 22, 2016, 12:12:37 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-12-22-121237_ [redacted].crash
Dec 22, 2016, 12:10:09 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-12-22-121009_ [redacted].crash
Dec 22, 2016, 12:07:06 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-12-22-120706_ [redacted].crash
Dec 22, 2016, 12:06:42 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-12-22-120642_ [redacted].crash
Dec 22, 2016, 12:03:50 PM Self test - passed
Dec 22, 2016, 11:46:25 AM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-12-22-114625_ [redacted].crash
Dec 22, 2016, 11:44:17 AM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-12-22-114417_ [redacted].crash
Dec 22, 2016, 11:35:13 AM /Library/Logs/DiagnosticReports/com.avast.daemon_2016-12-22-113513_[redacted].c pu_resource.diag [Details]
/Library/Application Support/Avast/*/com.avast.daemon
Dec 22, 2016, 11:34:14 AM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-12-22-113414_ [redacted].crash
Dec 22, 2016, 11:31:49 AM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-12-22-113149_ [redacted].crash
Dec 22, 2016, 11:31:31 AM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-12-22-113131_ [redacted].crash
Dec 22, 2016, 11:31:27 AM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-12-22-113127_ [redacted].crash
Dec 22, 2016, 11:30:23 AM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-12-22-113023_ [redacted].crash
Dec 22, 2016, 11:22:53 AM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-12-22-112253_ [redacted].crash
Dec 22, 2016, 11:21:10 AM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-12-22-112110_ [redacted].crash
Dec 22, 2016, 11:19:39 AM /Library/Logs/DiagnosticReports/rapportd_2016-12-22-111939_[redacted].crash
com.trusteer.rapportd - /Library/Rapport/*/rapportd.app/Contents/MacOS/rapportd
Dec 22, 2016, 11:19:36 AM /Library/Logs/DiagnosticReports/WindowServer_2016-12-22-111936_[redacted].crash
/System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/Windo wServer
Dec 22, 2016, 11:15:12 AM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-12-22-111512_ [redacted].crash
Dec 22, 2016, 11:05:46 AM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-12-22-110546_ [redacted].crash
Dec 22, 2016, 11:03:53 AM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-12-22-110353_ [redacted].crash
Dec 22, 2016, 11:02:22 AM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-12-22-110222_ [redacted].crash
Dec 22, 2016, 10:48:08 AM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-12-22-104808_ [redacted].crash
Dec 21, 2016, 10:53:04 PM /Library/Logs/DiagnosticReports/Microsoft Excel_2016-12-21-225304_[redacted].hang
/Applications/Microsoft Office 2008/Microsoft Excel.app/Contents/MacOS/Microsoft Excel
Dec 21, 2016, 07:13:15 PM /Library/Logs/DiagnosticReports/firefox_2016-12-21-191315_[redacted].cpu_resour ce.diag [Details]
Dec 21, 2016, 03:15:51 PM ~/Library/Logs/DiagnosticReports/Finder_2016-12-21-151551_[redacted].crash
com.apple.finder - /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
Dec 21, 2016, 03:15:40 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-12-21-151540_ [redacted].crash
Dec 21, 2016, 03:14:37 PM ~/Library/Logs/DiagnosticReports/Finder_2016-12-21-151437_[redacted].crash
Dec 21, 2016, 03:14:08 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-12-21-151408_ [redacted].crash
Dec 21, 2016, 03:10:49 PM ~/Library/Logs/DiagnosticReports/Finder_2016-12-21-151049_[redacted].crash
Dec 21, 2016, 03:10:21 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-12-21-151021_ [redacted].crash
Dec 21, 2016, 03:10:10 PM ~/Library/Logs/DiagnosticReports/Finder_2016-12-21-151010_[redacted].crash
Dec 21, 2016, 03:09:52 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-12-21-150952_ [redacted].crash
Dec 21, 2016, 02:18:04 PM /Library/Logs/DiagnosticReports/mdworker_2016-12-21-141804_[redacted].crash
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Support/mdworker
Dec 21, 2016, 02:09:49 PM /Library/Logs/DiagnosticReports/mdworker_2016-12-21-140949_[redacted].crash
Dec 21, 2016, 02:04:16 PM /Library/Logs/DiagnosticReports/firefox_2016-12-21-140416_[redacted].cpu_resour ce.diag [Details]
Dec 21, 2016, 09:54:41 AM /Library/Logs/DiagnosticReports/firefox_2016-12-21-095441_[redacted].cpu_resour ce.diag [Details]
Dec 21, 2016, 12:54:00 AM /Library/Logs/DiagnosticReports/softwareupdated_2016-12-21-005400_[redacted].cr ash
/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated
Dec 21, 2016, 12:52:15 AM /Library/Logs/DiagnosticReports/softwareupdated_2016-12-21-005215_[redacted].cr ash
Dec 21, 2016, 12:50:16 AM /Library/Logs/DiagnosticReports/softwareupdated_2016-12-21-005016_[redacted].cr ash
Dec 21, 2016, 12:48:23 AM /Library/Logs/DiagnosticReports/softwareupdated_2016-12-21-004823_[redacted].cr ash
Dec 20, 2016, 09:39:55 PM /Library/Logs/DiagnosticReports/softwareupdated_2016-12-20-213955_[redacted].cr ash
Hi,
this solved the problem, well not Avast - but Trusteer uninstalled and all is working again, thanks a million!
Dustin
"com.apple.webkit.webcontent"
