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Face time Disappeared

Hi All [ Apple company]

I had a very strange problem and I am not happy from the
service at all,

I used to have IPhone 5 bought from Egypt which have no
restriction on any application, when I visited the UK at Nov 2014 change sim
from Egyptian to British and received software update, after finishing the
update the face time disappeared but when I returned to Egypt and change
British sim with Egyptian sim and received another updated it appeared again.

When I returned to the UK again in Feb 2016 and changed
Egyptian sim with British sim and received another update face time disappeared
again and spend more than 6 months without FaceTime then changed my phone to
IPhone 6 [IMe:359286069655944] which I received it as a present contains
FaceTime after switching to UK sim so the face time disappeared again.

I called hotline and insisted to reach high level customer
service and reached to him after long time [Zach Dalakas] and I spend about 2 hours with him on
phone and showed him life how FaceTime disappeared when putting UK sim and how
it appeared again after putting Egypt sim and he took a lot of screen shots he
promised me to receive update within 2 days and I received nothing.

When I called again the hotline after 7 days and insisted to
talk to high level again [lee
Thomson] he told me that Zack is away for a sick leave and he will try
to support the then he shocked me by the reply of the technical team.

This is a bug and needs to be fixed and the technical team
they did not spend much time to check the case and solve it.

I need to raise new complain with new case
ID not telling me the feedback received from the Case No.100086760086.

I
am totally unhappy from this treatment I received and need to raise me complain
again to higher level with new request number to be investigated.

iPhone 5, iOS 6.0.2

Posted on Dec 22, 2016 2:56 AM

33 replies

FelipeV

Level 6

10,678 points

Dec 23, 2016 4:16 AM in response to mohamed mohie

It is your right to refuse to understand the reality you find yourself in. You can be obstinate about it or try to solve the problem via the solutions provided for you by multiple members of this forum.

If you think that "high technical experienced person can investigate and find a resolution" you are wrong. But it is your time to waste. Do come back and tell us how your resolved the problem. Maybe we can learn something we do not know.

Good luck to you and have a nice day.

Dec 23, 2016 4:17 AM in response to FelipeV

Thank you again,

I do understand it well more than you can imagine,

And I know it will be solved but with some extra effort and I will update all when it is finished.

If anyone had same problem please tell me.

FelipeV

Level 6

10,678 points

Dec 23, 2016 4:23 AM in response to mohamed mohie

Whatever you think...you do not understand. And if you are trolling here for an unauthorized solution by what you refer to as an "extra effort" (i.e. hacking) you are in the wrong place.

Dec 23, 2016 4:27 AM in response to FelipeV

I am sorry you are diverting me to wrong direction,

I need to know does anyone have this problem in FaceTime?

Dec 23, 2016 4:30 AM in response to mohamed mohie

mohamed mohie wrote:

I am sorry you are diverting me to wrong direction,

I need to know does anyone have this problem in FaceTime?

Yes, everyone that has purchased and used an iPhone under the conditions you describe will have the issue. And there is also no resolve for them either.

FelipeV

Level 6

10,678 points

Dec 23, 2016 4:35 AM in response to mohamed mohie

mohamed mohie wrote:

I am sorry you are diverting me to wrong direction,

I need to know does anyone have this problem in FaceTime?

Sorry. No I not diverting you. You are diverting yourself. Yes there have been THOUSANDS of posts by users like you in this forum and YES the answer has ALWAYS been the same:

THERE IS NO SOLUTION TO YOUR PROBLEM, EXCEPT FOR BUYING A PHONE IN A REGION WHERE FACETIME IS NOT BANNED OR RESTRICTED.

Is that so hard to understand? If you think we are lying, do a search of this forum and you will be enlightened.

Dec 23, 2016 4:37 AM in response to stedman1

Thank you for your usual support,

I need to talk with end-users facing the problem mainly If you know any one of them.

Any one faced this problem please send to me.

FelipeV

Level 6

10,678 points

Dec 23, 2016 4:39 AM in response to mohamed mohie

mohamed mohie wrote:

I need to talk with end-users facing the problem mainly If you know any one of them.

Any one faced this problem please send to me.

Did you do a search of the forums?

Dec 23, 2016 4:42 AM in response to FelipeV

Share the link if you found someting related If not let us see what will happen?

FelipeV

Level 6

10,678 points

Dec 23, 2016 4:45 AM in response to mohamed mohie

Are you unable to do a search of the forums by yourself? I suggest you start by typing " FaceTime disappears from my phone" in the search box. That might be a good way to start.