Face time Disappeared

Hi All [ Apple company]

I had a very strange problem and I am not happy from the
service at all,

I used to have IPhone 5 bought from Egypt which have no
restriction on any application, when I visited the UK at Nov 2014 change sim
from Egyptian to British and received software update, after finishing the
update the face time disappeared but when I returned to Egypt and change
British sim with Egyptian sim and received another updated it appeared again.

When I returned to the UK again in Feb 2016 and changed
Egyptian sim with British sim and received another update face time disappeared
again and spend more than 6 months without FaceTime then changed my phone to
IPhone 6 [IMe:359286069655944] which I received it as a present contains
FaceTime after switching to UK sim so the face time disappeared again.

I called hotline and insisted to reach high level customer
service and reached to him after long time [Zach Dalakas] and I spend about 2 hours with him on
phone and showed him life how FaceTime disappeared when putting UK sim and how
it appeared again after putting Egypt sim and he took a lot of screen shots he
promised me to receive update within 2 days and I received nothing.

When I called again the hotline after 7 days and insisted to
talk to high level again [lee
Thomson] he told me that Zack is away for a sick leave and he will try
to support the then he shocked me by the reply of the technical team.

This is a bug and needs to be fixed and the technical team
they did not spend much time to check the case and solve it.

I need to raise new complain with new case
ID not telling me the feedback received from the Case No.100086760086.

I
am totally unhappy from this treatment I received and need to raise me complain
again to higher level with new request number to be investigated.