I cannot view HD downloaded content on Netflix: "failed to connect to netflix. please check your device's network connection (- 102)"

Thanks for your suggestion. I was able to make this work for Netflix content on my iPhone by just turning off "cellular data" is the Netflix Settings in the iOS settings.

I'm late for this but I was just having the same issue. I downloaded some movies for a road trip for my son and when I went into Netflix to play, it said Network Error no connection or something like that. Annoying for sure! So after what seemed like forever, i finally got it working! Here's what I did. First I had to go into iPad setting and click off cellular data (I wasn't even subscribed to it so didn't need it on). Then I went into iPad Netflix app settings (not the app itself) and reset Netflix settings and turned off cellular data in that too. Then I had to turn on my hotspot on my phone to get signed back into Netflix (Im on the road). Once signed back in, I turned off my hotspot and the movies played just fine on the ipad. I think my issue had something to do with the cellular data that I didn't have and Netflix being set to use it. If you don't have that, maybe try doing the ipad settings Netflix reset when you have access to WiFi since you have to be signed in to watch the downloaded content. Good luck!

Restart the app

Close the app and open it again.

Restart your device

Turn your device off and back on.

Check for iOS and app updates

1. Make sure that you're using latest version of iOS.
2. Open the App Store and tap Updates.
3. If updates are available, tap Update All.
4. If asked, enter your Apple ID password.

You might need a Wi-Fi connection to update some apps.

Install another app from the App Store

Try installing a different app that you don't have on your device. Find a free app from the App Store, and remember to use the same Apple ID that you used to download the app that you're having issues with.

Delete and reinstall the app

1. Tap and hold the app until it jiggles.
2. Tap the on the app.
   
3. Press the Home button.
4. Go to the App Store and download the app again.
5. Wait for the app to download, then open it from the Home screen.

Contact the app developer

If you see this issue again, contact the app developer for help:

1. Find the app in the App Store.
2. Tap the app, then tap Reviews.
3. Underneath App Store Customer Reviews, tap App Support.
   

Hi

Your Internet connection may be to slow for HD

You need to be on fiber broardband about 10/15 mps

Cheers

Brian

Ps sometimes the router your isp gives you is not very good

Check on website for router firmware update .

Buy your own router if you can.

Cheers

Brian

Hi. Do you actually have enough free storage to download the HD versions in full? I'm wondering if your downloads are incomplete, or maybe not occurring at all.

Yeah i have this problem too, so annoying. Downloaded HD versions sat down to watch and .... error -102!

It has nothing to do with internet download speeds/routers/networks, deleting and reinstalling does nothing, all the obvious tricks already tried and failed.

Leaves only the Netflix app developers as responsible - i don't rate them as there have been issues with this app for ages now; app crashes, login fails, and now download and playback issues.....

If i hear of a solution, i'll post it up!

Good luck