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iPhone7 plus camera not working (black screen)

Hello,


i just bought iPhone 7 plus 2 days ago.. Today i found out that the camera does not working.. it shows black blank screen... please... somebody help me on this?

iPhone 7 Plus, iOS 10.2

Posted on Dec 26, 2016 10:13 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 21, 2017 10:33 AM

I tried to restart the phone... nothing. I tried to actually reset the phone... nothing.
Went to Apple Store, they said: "it's the camera, it will need to be replaced."
I'm not comfortable with them having to open up a brand new phone... so I searched online... I found a site where they said you should "test the camera with a different App", to see if it's the physical camera having issues or not. So I downloaded a different Camera App (9cam) and the camera is working perfectly when I use it within that app. Yet if I try to restart the phone and go back to the regular camera app, nothing. Black screen of death. But if I open a different camera app... any other downloaded camera app... the camera is working perfectly.
In other words: Apple should release either an iOS or driver update for the camera... since it's the Apple Camera App that's not working.

😐

14 replies
Question marked as Top-ranking reply

Aug 21, 2017 10:33 AM in response to elnadia

I tried to restart the phone... nothing. I tried to actually reset the phone... nothing.
Went to Apple Store, they said: "it's the camera, it will need to be replaced."
I'm not comfortable with them having to open up a brand new phone... so I searched online... I found a site where they said you should "test the camera with a different App", to see if it's the physical camera having issues or not. So I downloaded a different Camera App (9cam) and the camera is working perfectly when I use it within that app. Yet if I try to restart the phone and go back to the regular camera app, nothing. Black screen of death. But if I open a different camera app... any other downloaded camera app... the camera is working perfectly.
In other words: Apple should release either an iOS or driver update for the camera... since it's the Apple Camera App that's not working.

😐

Apr 13, 2017 7:34 PM in response to elnadia

I had this issue and while most want a hard reset powe and volume down that did not work for me.


Instead I used an earring (sewing needle or safety pin would also work however earrings are not sharp) to remove the SIM card and then pushed it back into place. This auto shuts the phone off and allows you to use the power button to turn immediately back on without a hard reset or having to use a backup either from iCloud or iTunes.

Aug 23, 2017 6:47 AM in response to jojo0000

Hi


If you have not yet done so, it may help to update your iPhone to the latest software, starting by making a backup:


Update the iOS software on your iPhone, iPad, or iPod touch - Apple Support


Otherwise, follow the instructions here, including contacting Apple Support (mail-in service may be available, if required), making a Genius Bar reservation or visiting an Apple Authorised Service Provider if necessary:

Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support

Dec 27, 2016 1:38 PM in response to elnadia

Hello elnadia,
Thank you for using Apple Support Communities.

I understand from your post that your camera on your new iPhone 7 Plus is not working after just two days of having your iPhone. I know how important it is for your camera to be working on your new iPhone 7 Plus. I recommend using the steps from the following article to help resolve this type of issue:

Get help with the camera on your iPhone, iPad, or iPod touch

Best Regards.

iPhone7 plus camera not working (black screen)

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