iPhone7 plus camera not working (black screen)

I tried to restart the phone... nothing. I tried to actually reset the phone... nothing.
Went to Apple Store, they said: "it's the camera, it will need to be replaced."
I'm not comfortable with them having to open up a brand new phone... so I searched online... I found a site where they said you should "test the camera with a different App", to see if it's the physical camera having issues or not. So I downloaded a different Camera App (9cam) and the camera is working perfectly when I use it within that app. Yet if I try to restart the phone and go back to the regular camera app, nothing. Black screen of death. But if I open a different camera app... any other downloaded camera app... the camera is working perfectly.
In other words: Apple should release either an iOS or driver update for the camera... since it's the Apple Camera App that's not working.

😐

My iPhone 7plus displaces a black screen when I turn on the camera. How can I fix the problem?

I had to take my iPhone 7 plus into an Apple Store, we ran it through various tests and came to the conclusion that the camera was actually broken. I'd only had my phone for 3 months so they were happy to replace my device as it was under warranty.

When I'm doubt, take it to apple, they were really helpful.

The phone is running the most up-to-date software. And I still don't understand why a brand new phone has to be opened up when the camera works 100% with other non-apple Camera applications (example: 9cam; ProCam; Camera+...)?! Shouldn't that be a driver/software problem? Why can't they release a software update to fix it?

zhang007 wrote:

My iPhone 7plus displaces a black screen when I turn on the camera. How can I fix the problem?

Follow the same instructions in my previous reply:

Re: iPhone7 plus camera not working (black screen)

jojo0000 wrote:

.. Shouldn't that be a driver/software problem? Why can't they release a software update to fix it?

You would need to ask Apple:

• Contact - Official Apple Support
• https://twitter.com/applesupport
• http://www.apple.com/retail/geniusbar/

I had this issue and while most want a hard reset powe and volume down that did not work for me.

Instead I used an earring (sewing needle or safety pin would also work however earrings are not sharp) to remove the SIM card and then pushed it back into place. This auto shuts the phone off and allows you to use the power button to turn immediately back on without a hard reset or having to use a backup either from iCloud or iTunes.

I am also facing the same issue, after ios 11 upgrade,

its very frustrating while taking picture camera screen get black screen, and some times blur screen, and some times its hanged on last capture. I did restore all setting 1 day back, but seems issue is still there.

Hi

If you have not yet done so, it may help to update your iPhone to the latest software, starting by making a backup:

Update the iOS software on your iPhone, iPad, or iPod touch - Apple Support

Otherwise, follow the instructions here, including contacting Apple Support (mail-in service may be available, if required), making a Genius Bar reservation or visiting an Apple Authorised Service Provider if necessary:

Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support

I have a same problem too, how to fix it since I really need the phone camera for all activity. The camera black screen rear and front.

My camera not working on I phone 7plus

I have the same issue, the camera doesn't work 95% of the time and the information on the link you provided doesn't resolve the issue.

My iPhone 7plus back camera 2 days ago show black screen and stop, same time trying open but hunging long time and stop. What do me know ?