unknown error (5) during restore
When restoring my iPhone, I encountered the unknown error (5). What do I need to do to resolve this error?
iPhone 6s, iOS 10.2
User profile for user:
Leanne_68
User level:
Community Specialist
Hello vhl100,
Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you are unable to restore your iPhone and you're getting an unknown error (5) message in iTunes. For unknown errors, please start with the steps in this Apple article, depending on if you're using a Mac or a Windows computer:
If iTunes doesn't recognize your iPhone, iPad, or iPod
Cheers!
Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you are unable to restore your iPhone and you're getting an unknown error (5) message in iTunes. For unknown errors, please start with the steps in this Apple article, depending on if you're using a Mac or a Windows computer:
If iTunes doesn't recognize your iPhone, iPad, or iPod
Cheers!