Mail won't open on my MacBook Pro

Question

Level 1

5 points

Mail won't open on my MacBook Pro

My Mac has 98 GB free of 249 GB

I have a MacBook Pro from late 2013 with a 2 GHz Intel Core i7 processor.

It has OS X El Capitan version 10.11.6

My mail icon won't open nor does it open up on the tool bar. It won't open in Applications either. I had a draft email earlier today using stationary. I tried to delete the draft and it seems that is when the problem started. I ran the disk utility and I shut everything down more than once. Please help.

MacBook Pro (Retina, 15-inch, Late 2013), OS X El Capitan (10.11.6)

Posted on Dec 27, 2016 10:09 PM

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Answer 1

CT

Level 7

24,239 points

Dec 28, 2016 10:51 AM in response to MacUser977

What happens if you launch Mail from the Dock while pressing the shift key?

What happens if you launch Mail from a different user account, e.g., Guest?

What happens if you launch Mail after starting up in Safe Mode?

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Answer 2

Eric Root

Level 10

685,221 points

Dec 28, 2016 5:00 PM in response to MacUser977

Do a backup, preferably 2 on 2 separate drives.

Quit Mail.

Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Go to Library/Containers/com.apple.mail. Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.

Restart, re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there.

If that doesn’t solve it repeat the above using Containers/com.apple.MailServiceAgent.

Information learned from Linc Davis. Thanks to leonie for some information contained in this.

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