Unknown error 0xe8000015

Right, so basically my iPhone 6s plus had full memory storage, and my phone would restart itself, Id then go onto pictures and it would say 0 pictures, but with in 5-10 minutes they had restored back onto my photo library. Anyway, it did this again last night but didn't restore the pictures back, it just signed me out of icloud and wouldn't let me log back in on my phone, so I had no photos until I logged back into icloud. After trying & trying last night I finally called it a night and decided to sleep on it, and thought that my phone would surely allow me to log back in to icloud after having a night to load everything, well it didn't, so I held the menu and power button down at the same time, thinking all it would need was a re-boot, but now won't allow me to activate my phone, the message ''your iPhone could not be activated because the activation server is temporary unavailable. Try connecting your iPhone to iTunes to activate it, or try again in a few minutes'' , & when I plug my phone into my laptop and load up iTunes, the message ''ITunes could not connect to this IPhone, an unknown error occurred (0xE8000015) .. Typical that today is new years day so there isn't anyone available on apple customer help line to help me resolve this issue, so I have been phoneless all day unable to answer new year wishes. Please can someone help. Thank you, Bekka x

iPhone 6s Plus

Posted on Jan 1, 2017 9:08 AM

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Question marked as Top-ranking reply

Posted on Sep 24, 2017 5:27 AM

I had all the same issues with unknown errors. Tried the power and volume button several times, still getting the error.

The only thing that worked was to hold the power and volume button until apple logo and reboot, but I held my finger on the down volume button until it rebooted with the itunes and usb cable on the screen. Then itunes picked up the phone straight away without error and restored the phone successfully.

Hope that helps someone.

37 replies

Mar 16, 2018 11:03 PM in response to Bekka.feather94

Basically my iPhone 6 had full memory storage, and my phone would restart itself, Id then go onto pictures and it would say 0 pictures, but with in 5-10 minutes they had restored back onto my photo library. Anyway, it did this again last night but didn't restore the pictures back, it just signed me out of icloud and wouldn't let me log back in on my phone, so I had no photos until I logged back into icloud. After trying & trying last night I finally called it a night and decided to sleep on it, and thought that my phone would surely allow me to log back in to icloud after having a night to load everything, well it didn't, so I held the menu and power button down at the same time, thinking all it would need was a re-boot, but now won't allow me to activate my phone, the message ''your iPhone could not be activated because the activation server is temporary unavailable. Try connecting your iPhone to iTunes to activate it, or try again in a few minutes'' , & when I plug my phone into my laptop and load up iTunes, the message ''ITunes could not connect to this IPhone, an unknown error occurred (0xE8000015) .. Typical that today is new years day so there isn't anyone available on apple customer help line to help me resolve this issue, so I have been phone-less all day unable to answer new year wishes. Please can someone help.

Mar 7, 2017 12:42 PM in response to doreen228

I have exactly the same problem as Bekka and doreen described now. Wifi wouldn't connect. Even changed the password to something super simple. Apple Mobile Device Manager shows USB correctly. Window file explorer shows my correct iPad name.


Tried resetting network settings. That helped me connect to Wifi. Now the error code in iTunes changed to 0xE800000A. After that, I still couldn't connect to Apple ID. No iPad in Itunes. (Really don't want to swipe the tablet and reinstall everything).


Tried a hard reset with sleep+home buttons. Wifi again wouldn't connect at first but then yes. Apple ID still unsuccessful. Suddenly iTunes sync started. Not sure whether via USB or Wifi. Guessing USB. iPad found on iTunes, but no name, no nothing, just iPad mini 2. Same thing on Windows files explorer.


Trying syncing seems unsuccessful. iTunes shows it syncing something, iPad doesn't show any activity.


Hope somebody can help. Still stuck. No update was running as per my knowledge. Thanks in advance.

Mar 23, 2017 3:15 PM in response to Bekka.feather94

Yeah I'm having a similar issue, same error message on PC, on Mac it says "the value is missing" for the error message. My phone hit max memory, I started deleting apps and cleared up to 7gb a few days ago. Now it's down to a little under 5gb even though I haven't done anything. I cant see any of my photos or messages, apps crash and its super laggy. But i know my photos are still on there because they are still taking up storage on the device and i can see a thumbnail in the camera app but it still says zero photos. When I plugged it in my computer initially, it got deactivated like someone else mentioned but the apple store managed to update my software in recovery mode and that fixed the problem of not activating. Now its working again (well partly working, the alarm app doesnt work, I cant sign into icloud and it keeps saying my wifi password is wrong even though its not and my messages disappear after i send them) but I still cant access my photos. Two trips to the apple store, they said my user data is in a partition they cant access and only said to restore which I cant do because the last year of photos isnt backed up (the irony is my phone hit max memory while backing up to google photos which started this whole mess). I really want to access the photos there before i restore my phone, I have done a reset and network reset, tried downloading different file recovery apps but they dont recognize my phone or they just fail part way during the scan. I feel like I've tried everything and all the apple store can say is go to a 3rd party data recovery place and pay them over $1000 to recover it. There has to be a way to access it otherwise, I don't feel like android would have so many layers to make it hard for users to get their data or use their phone like a regular hard drive. If I don't recover my photos, I'm officially done with iphones... the quality has fallen off recently and this is just ridiculous.

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Unknown error 0xe8000015

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