Unknown error 0xe8000015

Right, so basically my iPhone 6s plus had full memory storage, and my phone would restart itself, Id then go onto pictures and it would say 0 pictures, but with in 5-10 minutes they had restored back onto my photo library. Anyway, it did this again last night but didn't restore the pictures back, it just signed me out of icloud and wouldn't let me log back in on my phone, so I had no photos until I logged back into icloud. After trying & trying last night I finally called it a night and decided to sleep on it, and thought that my phone would surely allow me to log back in to icloud after having a night to load everything, well it didn't, so I held the menu and power button down at the same time, thinking all it would need was a re-boot, but now won't allow me to activate my phone, the message ''your iPhone could not be activated because the activation server is temporary unavailable. Try connecting your iPhone to iTunes to activate it, or try again in a few minutes'' , & when I plug my phone into my laptop and load up iTunes, the message ''ITunes could not connect to this IPhone, an unknown error occurred (0xE8000015) .. Typical that today is new years day so there isn't anyone available on apple customer help line to help me resolve this issue, so I have been phoneless all day unable to answer new year wishes. Please can someone help. Thank you, Bekka x

iPhone 6s Plus

Posted on Jan 1, 2017 9:08 AM

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Question marked as Top-ranking reply

Posted on Jan 7, 2018 2:27 PM

Hi bekka. A similar problem was happening to me, where it would say the exact same error when I connected to iTunes. So what I did was held the home button and power button together for about 10 seconds or when you see the iTunes plug in signal (Just keep holding the 2 together until it appears). Plug it back in to iTunes and the update restore button should appear. First I just updated it but that done nothing so I just restored the whole phone. Also when it does update and restore the iTunes plug in signal on the phone is programmed to last 15 mins then it will go back to the "iPhone disabled blah blah" screen and it will most likely bring up the "cant connect this iPhone to iTunes'' don't worry about that just click ok and it should still update and restore. Hope this helps

37 replies

Nov 10, 2017 12:14 PM in response to Bekka.feather94

I have a similar problem. My iPhone 6+ says it's been disabled and that I need to connect to iTunes. When I do, the above error appears. I have gotten to the screen that allows for an update or a restore, but when I try either of those, it says there is no room on the disk. I can't get into the iphone to erase anything. I don't care if any of the data is saved, but I can't get around the errors to system restore. Any ideas of how to fix it?

Mar 16, 2018 11:03 PM in response to Bekka.feather94

Basically my iPhone 6 had full memory storage, and my phone would restart itself, Id then go onto pictures and it would say 0 pictures, but with in 5-10 minutes they had restored back onto my photo library. Anyway, it did this again last night but didn't restore the pictures back, it just signed me out of icloud and wouldn't let me log back in on my phone, so I had no photos until I logged back into icloud. After trying & trying last night I finally called it a night and decided to sleep on it, and thought that my phone would surely allow me to log back in to icloud after having a night to load everything, well it didn't, so I held the menu and power button down at the same time, thinking all it would need was a re-boot, but now won't allow me to activate my phone, the message ''your iPhone could not be activated because the activation server is temporary unavailable. Try connecting your iPhone to iTunes to activate it, or try again in a few minutes'' , & when I plug my phone into my laptop and load up iTunes, the message ''ITunes could not connect to this IPhone, an unknown error occurred (0xE8000015) .. Typical that today is new years day so there isn't anyone available on apple customer help line to help me resolve this issue, so I have been phone-less all day unable to answer new year wishes. Please can someone help.

Mar 7, 2017 12:42 PM in response to doreen228

I have exactly the same problem as Bekka and doreen described now. Wifi wouldn't connect. Even changed the password to something super simple. Apple Mobile Device Manager shows USB correctly. Window file explorer shows my correct iPad name.


Tried resetting network settings. That helped me connect to Wifi. Now the error code in iTunes changed to 0xE800000A. After that, I still couldn't connect to Apple ID. No iPad in Itunes. (Really don't want to swipe the tablet and reinstall everything).


Tried a hard reset with sleep+home buttons. Wifi again wouldn't connect at first but then yes. Apple ID still unsuccessful. Suddenly iTunes sync started. Not sure whether via USB or Wifi. Guessing USB. iPad found on iTunes, but no name, no nothing, just iPad mini 2. Same thing on Windows files explorer.


Trying syncing seems unsuccessful. iTunes shows it syncing something, iPad doesn't show any activity.


Hope somebody can help. Still stuck. No update was running as per my knowledge. Thanks in advance.

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Unknown error 0xe8000015

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