Unknown error 0xe8000015

Connecting the Lightning-to-USB cable to a different USB port on a Windows 10 computer (after starting iTunes as Administrator, and after restarting the iPhone 6s by simultaneously pressing Home and Power buttons) finally moved the process beyond the 0xE8000015 error for me.

I tried all of the above but with no success. I called Apple Support and got lucky; my senior technician was a Genius. He had me uninstall all of the iTunes components in a very specific and important order: 1) iTunes 2) Apple Software Update 3) Apple mobile device support 4) Bonjour 5) Apple Application Support 32 bit 6) Apple Application Support 64 bit. Then we redownloaded iTunes and once installed, we resumed the recovery conventional steps: plugged in the iPhone, pressed the home and power button until the iTunes logo appeared on the iPhone. Voila, iTunes then recognized the phone and we continued with the factory reset. Thank you Dionicio, you rock!

Basically my iPhone 6 had full memory storage, and my phone would restart itself, Id then go onto pictures and it would say 0 pictures, but with in 5-10 minutes they had restored back onto my photo library. Anyway, it did this again last night but didn't restore the pictures back, it just signed me out of icloud and wouldn't let me log back in on my phone, so I had no photos until I logged back into icloud. After trying & trying last night I finally called it a night and decided to sleep on it, and thought that my phone would surely allow me to log back in to icloud after having a night to load everything, well it didn't, so I held the menu and power button down at the same time, thinking all it would need was a re-boot, but now won't allow me to activate my phone, the message ''your iPhone could not be activated because the activation server is temporary unavailable. Try connecting your iPhone to iTunes to activate it, or try again in a few minutes'' , & when I plug my phone into my laptop and load up iTunes, the message ''ITunes could not connect to this IPhone, an unknown error occurred (0xE8000015) .. Typical that today is new years day so there isn't anyone available on apple customer help line to help me resolve this issue, so I have been phone-less all day unable to answer new year wishes. Please can someone help.

Hello. So my phone's screen got broken and the wrong password was pressed multiple times till it's now showing connect to iTunes. I tried connecting to iTunes on my laptop but it's showing error 0xE8000015. Please what can I do?

I was facing this issue in my ipad .. Just go to %programdata% then go to apple computer delete the folder and then restart the laptop these steps are for Windows . Once you restart the laptop connect the cable to the ipad and turn of the ipad and press home button and power button together it will show you the screen connect to itunes. And then it will ask do u want to update and restore the ipad or restore ..And then it will work 🙂

I have the same problem, that help file did not help. Any other ideas?

I have the same problem, Unknown error 0xe8000015, Does anyone know how to fix it?

I had this issue, I connected the phone in restore mode and updated via iTunes and it fixed my problem.

😢 my problem is that I'm getting this problem while trying to restore my backup.

لقد نسيت الرمز الخاص على جهاز الايفون وقمت بتوصيله ب itunes ولم يقبل التعرف على الايفون ثم تطلع لي رساله خطاء 8000015 ارجو مساعدتي لحل المشكلة

I forgot my lock code on the iPhone and you connected itunes and did not accept the recognition of the iPhone, please send me an SMS 8000015, please help me

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

Hello, my device iphone 5 can not connect to iTunes, it shows that there are no video pictures, how do I connect it?

I tried evey solution I could find. Try running iTunes as Administrator, this fixed it for me. FINALLY!

For error 0xE8000015, I held the home button, power button and the volume down simultaneously and iTunes recognised the device. 🙂