Unknown error 0xe8000015

Connect you phone to PC via USB and have iTunes open. Hold down the power button, the home button and the volume down button. When the apple logo appears, keep holding down the home button and the volume down button but release the power button. It should show 'connect to iTunes' screen. iTunes will now recognise your phone and put it into recovery mode where it cam update.

I have exactly the same issue! And now I can't even connect to Wifi, I suspect the encryption functions is corrupted as well. There is no problem with Open Wifi (without password one).

Anyone can help?

what worked for me:

i have an ipad mini 4 that disabled its self after i updated, then asked me for my password to get in. after a few failed attempts, where it was only letting me try every hour or so, i came to this thread and tried what Zachiary said:

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Hey guys had the same problem just put it in dfu mode and try again

Hold power and home for 30 secs till apple pops up then let go of the power button while you're still holding the home...

now am at the screen on my ipad that shown the cable with an arrow pointing to the itunes logo

I had the same problem with my iPhone. The pictures disappeared, it was repeatedly requesting login information for Apple Id and iCloud, all my apps malfunctioning and exiting abruptly. I didn't have a backup on iCloud or iTunes, and iTune wasn't connecting. I tried a bunch of things but I think this is what finally helped. I looked at my phone storage Setting>General>Available and saw that I had only 135 MB available. I deleted a bunch of apps and I was able to get it to 2 GB. Then I restarted my phone and I saw that my pictures started popping up again. I still couldn't backup or connect to iCloud. I'm guessing the software got screwed up when there wasn't enough disk space. So I reloaded the software (as in Hard reset, DFU, recovery mode) and with an update not a restore and I was able to get the software sort of working again. I am now able to connect to iCloud and am in the process of backing up.

I did have success with mine. It appears that the operating system got stuck during an upgrade, so I removed the SIM card, backed up the whole phone, and wiped it. Then restored it from the backup and re-ran the updates. it took several hours but seems to be working fine now.

I have exactly the same problem as Bekka and doreen described now. Wifi wouldn't connect. Even changed the password to something super simple. Apple Mobile Device Manager shows USB correctly. Window file explorer shows my correct iPad name.

Tried resetting network settings. That helped me connect to Wifi. Now the error code in iTunes changed to 0xE800000A. After that, I still couldn't connect to Apple ID. No iPad in Itunes. (Really don't want to swipe the tablet and reinstall everything).

Tried a hard reset with sleep+home buttons. Wifi again wouldn't connect at first but then yes. Apple ID still unsuccessful. Suddenly iTunes sync started. Not sure whether via USB or Wifi. Guessing USB. iPad found on iTunes, but no name, no nothing, just iPad mini 2. Same thing on Windows files explorer.

Trying syncing seems unsuccessful. iTunes shows it syncing something, iPad doesn't show any activity.

Hope somebody can help. Still stuck. No update was running as per my knowledge. Thanks in advance.

Hey guys had the same problem just put it in dfu mode and try again

Hold power and home for 30 secs till apple pops up then let go of the power button while you're still holding the home.

So after I got to restore part I'm getting error 9006. *** I just bought this phone

I had all the same issues with unknown errors. Tried the power and volume button several times, still getting the error.

The only thing that worked was to hold the power and volume button until apple logo and reboot, but I held my finger on the down volume button until it rebooted with the itunes and usb cable on the screen. Then itunes picked up the phone straight away without error and restored the phone successfully.

Hope that helps someone.

Hi

Follow the instructions here, which apply to "0xE" errors:

If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

Yeah I'm having a similar issue, same error message on PC, on Mac it says "the value is missing" for the error message. My phone hit max memory, I started deleting apps and cleared up to 7gb a few days ago. Now it's down to a little under 5gb even though I haven't done anything. I cant see any of my photos or messages, apps crash and its super laggy. But i know my photos are still on there because they are still taking up storage on the device and i can see a thumbnail in the camera app but it still says zero photos. When I plugged it in my computer initially, it got deactivated like someone else mentioned but the apple store managed to update my software in recovery mode and that fixed the problem of not activating. Now its working again (well partly working, the alarm app doesnt work, I cant sign into icloud and it keeps saying my wifi password is wrong even though its not and my messages disappear after i send them) but I still cant access my photos. Two trips to the apple store, they said my user data is in a partition they cant access and only said to restore which I cant do because the last year of photos isnt backed up (the irony is my phone hit max memory while backing up to google photos which started this whole mess). I really want to access the photos there before i restore my phone, I have done a reset and network reset, tried downloading different file recovery apps but they dont recognize my phone or they just fail part way during the scan. I feel like I've tried everything and all the apple store can say is go to a 3rd party data recovery place and pay them over $1000 to recover it. There has to be a way to access it otherwise, I don't feel like android would have so many layers to make it hard for users to get their data or use their phone like a regular hard drive. If I don't recover my photos, I'm officially done with iphones... the quality has fallen off recently and this is just ridiculous.

Im having the exact same issue, my photos randomly had deleted out of nowhere and then would restore several moment after that at times my phone would just turn off and then turn on again and my photos will all disappear. The whole day I didn't use my phone and when I did I went to see if it was doing it again and it was, I tried plugging my phone into my laptop several times so i could connect to iTunes but it kept coming up with "the value is missing", my photos were still gone again so I turned my phone off, when I turned it back on again and all my apps had crashed, I figured my music app was taking up most of my storage so I deleted it, turned my phone off and once it turned on, the apps were back to normal, photos were starting to work, iTunes were working again, but then it happened again, clicked on photos and it took me right out again and deleted my photos AGAIN. Tried connecting to iTunes through the laptop but said "the value is missing" again, really don't want to restart yet because my photos are still on my phone and i haven't backed them up or anything, this has been frustrating me the whole day, can anyone help???

I have exactly the same problem my iphone says "iphone is disabled connect to itunes" and the customer service fixed. now lost power and charged it its back to square one. the customer service took my IMEI number and tried to reset but could not. Only option was to Erase and she said will take 2 days to erase so no phone. waiting for the email and then call them. all for $800 phone and not stolen.

my iphone is disabled and say connect to itunes

i did and update it in recovery mod

but its disable yet ! ( i dont have backup but i connect to many times to my computer )

what i should to do ? i dont want lost my data

every times i connect i have this error 0xe8000015 i used another pc but this error yet !

I have a similar problem. My iPhone 6+ says it's been disabled and that I need to connect to iTunes. When I do, the above error appears. I have gotten to the screen that allows for an update or a restore, but when I try either of those, it says there is no room on the disk. I can't get into the iphone to erase anything. I don't care if any of the data is saved, but I can't get around the errors to system restore. Any ideas of how to fix it?

Hi bekka. A similar problem was happening to me, where it would say the exact same error when I connected to iTunes. So what I did was held the home button and power button together for about 10 seconds or when you see the iTunes plug in signal (Just keep holding the 2 together until it appears). Plug it back in to iTunes and the update restore button should appear. First I just updated it but that done nothing so I just restored the whole phone. Also when it does update and restore the iTunes plug in signal on the phone is programmed to last 15 mins then it will go back to the "iPhone disabled blah blah" screen and it will most likely bring up the "cant connect this iPhone to iTunes'' don't worry about that just click ok and it should still update and restore. Hope this helps