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Tyeager321 Author

Level 1

9 points

Phone will not reset to factory setting

I can not reset my phone to the factory settings because it will not accept my password what do I do

iPhone 6 Plus, iOS 10.2

Posted on Jan 2, 2017 10:49 PM

Top-ranking reply

Ingo2711

Level 9

73,305 points

Posted on Jan 2, 2017 11:01 PM

Did you follow the steps mentioned in this article?

Restore your iPhone, iPad or iPod touch to factory settings - Apple Support

Did you deactivate the Activation Lock in iCloud before that?

Go to Settings > iCloud. Turn off Find My iPhone. For an unresponsive device or one that won't turn on, learn what to do. If you forgot your passcode, get help.

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