2016 13" MBP Speaker "Pop"

Question

Level 1

21 points

2016 13" MBP Speaker "Pop"

I have a MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports) running macOS Sierra 10.12.2 (16C67).

I use it most of the day and intermittently there will be a "pop" or "crackle" sound from one of the speakers. It can happen while I am replying to a message in iMessage, writing an email in Mail or surfing the net. As noted its intermittent and basically impossible to replicate on demand. I've tried changing the sound settings in system preferences but nothing has worked to fix the issue.

Any advice or assistance would be greatly appreciated!

Thanks!

Posted on Jan 4, 2017 1:17 PM

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Answer 1

tjk

Level 9

51,192 points

Aug 25, 2017 6:46 AM in response to cptcanuck

Hi,

Use an audio recorder. Turn it on and once the sound occurs, turn it off so you can easily locate its position in the recording. If it hasn't occurred yet and your recording time has run out, simply start it over. Bring the recording and the Mac to an Apple Store “genius” bar for a free diagnosis and potential repair: https://support.apple.com/contact

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Answer 2

Badwrong

Level 1

14 points

Jan 21, 2017 4:06 PM in response to cptcanuck

I have the exact same issue on mine (MBP 13 with Touch Bar). It is extremely rare which like you said makes it impossible to replicate on demand. Sometimes it happens on the left side and sometimes on the right. I sometimes use the computer for an hour or more and never hear it but it does keeps happening every once in a while. The noise almost sounds like a static shock. I have had no other issues with my computer and it is rare enough to where it doesn't really make that much sense to return it but I still kinda wish it would go away.

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Answer 3

Aug 25, 2017 5:51 AM in response to Badwrong

I have the exact same issue with mine. I sent it in To Apple and they replaced the display assembly but that has not cured the problem.

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