External Harddrive EFI partition will not mount

Hey all, So i was running a antivirus scan on my external hard drive which contains time machine backups. The scan was taking several hours (10 before i set it up on the dresser to go to sleep). The external drive is a toshiba 1TB and it has a button to unmount and remount the drive. Well apparently my cat pressed this button several times over night. iTunes was also open as i was playing music on my apple tv earlier, and my library is on the external drive so in all it caused my entire computer to crash and i had to force it to shutdown. upon restarting my drive would not load. I opened terminal and ran diskutil list to get this:


/dev/disk0 (internal, physical):

#: TYPE NAME SIZE IDENTIFIER

0: GUID_partition_scheme *121.3 GB disk0

1: EFI EFI 209.7 MB disk0s1

2: Apple_CoreStorage MACBOOK 120.5 GB disk0s2

3: Apple_Boot Recovery HD 650.0 MB disk0s3


/dev/disk1 (internal, virtual):

#: TYPE NAME SIZE IDENTIFIER

0: MACBOOK +120.1 GB disk1

Logical Volume on disk0s2

07AF2134-F746-4D16-89FF-DF93EA6F4AAE

Unlocked Encrypted


/dev/disk2 (external, physical):

#: TYPE NAME SIZE IDENTIFIER

0: GUID_partition_scheme *1.0 TB disk2

1: EFI EFI 209.7 MB disk2s1

2: Apple_HFS TOSHIBA EXT 999.9 GB disk2s2


So i tried mounting the drive:

MacBook-Pro:~ Buckles$ diskutil mountdisk /dev/disk2

Volume(s) mounted successfully


but opening the drive in finder shows no files so i tried ejecting it which does nothing. I tried unmounting which failed because one or more partitions could not be unmounted so i unmounted individual partitions and got:


MacBook-Pro:~ Buckles$ diskutil unmount /dev/disk2s1

disk2s1 was already unmounted


which is my EFI partition. After researching it said the EFI should be empty, but if it doesn't mount could that be why my external drive is showing "empty" in finder? (Its not actually showing empty. It says theres only 238Gb available so it know something is there. It just doesn't show any files.) What can i do to show my files again?

MacBook Pro (Retina, 13-inch, Late 2013), OS X Mavericks (10.9.4)

Posted on Jan 4, 2017 2:10 PM

Reply
19 replies

Jan 5, 2017 8:51 PM in response to Buckles01

You can use First Aid to repair the out-dented disk entry by selecting it for the repair. Then repeat for the indented entry.


An exit code of 8 means the routine failed. Frankly, here's what I would do when all else has failed. At this point, I assume the drive may need to be re-partitioned. I do this:


Drive Partition and Format in El Capitan and Sierra


  1. Restart the computer.
  2. Immediately after the chime press and hold down the "COMMAND" and the "R" keys together.
  3. Release the keys when the Utilities Menu appears.
  4. Select Disk Utility then click on the Continue button.
  5. After Disk Utility loads select the drive (out-dented entry with the mfgr.'s ID and size) from the side list.
  6. Click on the Erase tab in Disk Utility's main window. A panel will drop down.
  7. Set the partition scheme to GUID.
  8. Set the Format type to Mac OS Extended (Journaled.)
  9. Click on the Apply button, then click on the Done button when it activates.
  10. Quit Disk Utility and return to the Utility Menu.
  11. Select Reinstall OS X and click on the Continue button.


This will erase everything on the drive but should put it back to normal. If it does not then you have a bad drive.

Jan 4, 2017 2:30 PM in response to Kappy

So restarting the computer with it plugged in gave some unexpected results. Finder doesn't seem to boot properly, (my desktop wouldn't load) and after a minute or two my screen just went black. Not like the computer powered down black though. It was just black like it you loaded a black screen. Couldn't do anything, waiting a minute and hard powered down and restarted without the drive and everything was fine

Jan 4, 2017 2:34 PM in response to Buckles01

See below:


/dev/disk2 (external, physical):

#: TYPE NAME SIZE IDENTIFIER

0: GUID_partition_scheme *1.0 TB disk2

1: EFI EFI 209.7 MB disk2s1

2: Apple_HFS TOSHIBA EXT 999.9 GB disk2s2


The actual physical drive is disk2, but the logical volume is disk2s2 and called TOSHIBA EXT and is formatted as an Apple_HFS. If you want to try mounting it you would use: diskutil mount /dev/disk2s2 or try diskutil mountDisk /dev/disk2. See if one of those work. If they don't then open Disk Utility in your Utilities' folder. You should find the listing for the external drive that is out-dented. Indented below it is the actual logical volume. It will appear grayed out if not mounted. I would reformat the disk unless you have data to rescue.

Jan 4, 2017 2:41 PM in response to Kappy

I have tried that to no avail. Disk Utility will not go past a loading screen. diskutil mount /dev/disk2 returns:


Volume on disk2 failed to mount; if it has a partitioning scheme, use "diskutil mountDisk"

If the volume is damaged, try the "readOnly" option


and diskutil mount /dev/disk2s2 returns:


MacBook-Pro:~ Buckles$ diskutil mount /dev/disk2s2

Volume TOSHIBA EXT on /dev/disk2s2 mounted

Jan 4, 2017 7:51 PM in response to Buckles01

Well, I'm puzzled. Usually, one of all the above works with a fussy drive provided the drive isn't bad. Yours seems to be partitioned and formatted properly, so I don't really know what's going on given that I'm working blind. I think I would shut down the computer, turn off the drive if it's powered, then disconnect it. Then I would reconnect the drive and reboot the computer from the Recovery HD. Open Disk Utility from the Utility Menu and see if that drive appears in Disk Utility. If it does I would use First Aid on the out-dented drive entry and then on the indented volume entry. If you still get nowhere, then sent it back to Toshiba and exchange it under the warranty.

Jan 5, 2017 4:29 PM in response to Kappy

So on the out-dented drive says "problems were found with the partition map which might prevent booting" and "First aid found corruption that needs repaired. To repair the startup volume, run first aid from recovery" then the indented drive says "The volume "Toshiba EXT could not be verified completely.

File system check exit code is 8.

Updating boot support partitions is required.

File system verify or repair fail." And "First Aid process has failed. If possible pack up the data on this volume."



Pictures won't load on mobile for some reason? Idk why

Jan 6, 2017 5:02 PM in response to Kappy

Sorry for the late reply, but I fell asleep last night researching it and left it on and attached last night. Wake up this morning and VIOLA. ITS ALL BACK. I immediately grabbed another external drive to copy stuff over but it just won't copy. It just says preparing to copy. I tried opening my virtual machines and none will open. They come with an error that says "Parallels cannot open this machine because there is not enough space on this Mac." I checked permissions and the Get Info window says "you can only read files." But all the options under are set to read and write. I unlocked the window and tried to change them but it didn't respond. I tried in terminal: sudo diskutil enableownership /dev/disk2 and it says "Error encountered enabling user/group ownership: a disk with a mount point is required (-69854)

Jan 6, 2017 7:09 PM in response to Buckles01

Where is Parallels keeping its disk? Did you check how much space is on it? The error was produced by Parallels. I don't know in what way this is relevant. Or is this on the external drive? If all these problems are related to Parallels pseudo-disk that is stored on the external drive, then these problems have nothing to do with the hard drive itself.

Jan 6, 2017 7:29 PM in response to Kappy

Parallels is on my hard drive. But the OS are stored on the external. And I think it has something to do with the read properties on the hard drive. I can only read the information on the drive even though everything is set to read write. I'm pretty sure parallels can't open an OS without writing to a disk. But I can't change it. And I still can't copy files over. It still says preparing to copy.

Jan 7, 2017 10:20 AM in response to Buckles01

I think the drive has become corrupted or it has failed or is failing. Assuming the problem is the former, for now, I think you have only two directions to go. The first is to erase the drive and repartition and reformat from scratch. This means you need to be able to backup your data stored on the drive unless you can afford to lose it. You would need a backup drive large enough to hold all the data currently stored on this drive while you go through the procedure. The second is to get the utility, Disk Warrior, and use it to try and restore the drive to working status. DW will cost $99.00. There is no guarantee it will work, but it has saved my bacon more times than I care to remember.


If the drive is failing then you will need to replace it. Unfortunately, there remains the problem of trying to transfer the files to a new drive. If you take the Toshiba with you to a local Apple AASP certified service provider or to a local Apple retailer, they may be able to fix the problem or transfer the files to a new drive.


I'm afraid I don't have better news or a solution that will work. How old is the drive? If it came with a three-year warranty and is under warranty, then Toshiba should be willing to replace it at no cost to you.

Jan 7, 2017 10:28 AM in response to Kappy

The drives under a year old. However I bought it greatly discounted at bestbuy ($20 for a 1tb) and never looked at warranties so I don't know about that. I honestly feel it's software related since it most likely deals with repeated mounting and unmounting the drive. I'm not worried about most of the information. I'm most worried about my iTunes library which won't move onto another drive. Is there a way to do it through terminal that may work?

Jan 7, 2017 10:56 AM in response to Buckles01

I don't think it would matter, but I am only moderately familiar with Unix. I rely a lot on a third-party utility called Dash. It is an easier to use Man reader that isn't free. I don't mind experimenting on my computer, but I wouldn't wish to do that on someone else's computer. I'm not sure how effective 'cp' would be.


I did come across this:


A. Fix Permissions for a Locked Drive


Open Terminal in the Utilities' folder. Paste the following commands at the prompt. Press RETURN after each. The first command will prompt for you to enter your admin password. It will not be echoed to the screen. After entering your password press RETURN again.


sudo chflags 0 /Volumes/*

sudo chmod a+rx /Volumes/*

killall Finder

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External Harddrive EFI partition will not mount

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