wireless printing canon MG3520

Question

wireless printing canon MG3520

Since upgrading to Sierra Mac OS 10.12.2 I cannot set-up wireless printing to my Canon MG3520 multifunction printer. The setup program quits after the first couple of screens - never lets me get to proceed with the wireless setup - neither via a wireless only setup or via a USB cable wireless setup. I am upgrading from Yosemite 10.10.5 on a nearly 7 year old MacBook Pro (mid-2010).

USB Printing is working fine (i.e. when connected to a cable). This printer worked fine for over 2.5 years wirelessly with Yosemite. Any suggestions? I've tried to contact Canon--- downloaded the setup version 5.1 (dated October 2014) but I don't find a more recent set-up program.

Thanks for any comments / assistance.

Best regards,

Steve Schulte

Wednesday 4 January 2017

MacBook Pro (13-inch Mid 2010), OS X Yosemite (10.10.3), And a 1989 Mac SE running OS 6.0.4

Posted on Jan 4, 2017 2:29 PM

Reply

Answer 1

Jan 7, 2017 9:14 AM in response to Stephen Schulte1

I have had no replies here-- am I posting to the wrong section (MacBook Pro)?? I believe this is an issue of not being able to set-up wireless with the Canon SET-UP program and helper program when a Mac is running Mac OS 10.12.2 - Sierra --- but Canon says this printer (MG3520) supports Sierra - so I am really perplexed and no help coming from Canon.

Please let me know if you have set-up ANY Canon MG series printer while running Sierra - THANKS!

Best regards,

Steve Schulte

Saturday 7 January 2017

Reply

Answer 2

Jan 7, 2017 1:07 PM in response to Stephen Schulte1

Yes, I have successfully setup my MG6120 wirelessly with Sierra 10.12.1 and 10.12.2. Make sure bonjour is enabled on the printer. Also before anything install the latest Sierra drivers found at the link below. Install both the CUPS printer driver and the ICA scanner driver. After this open up printers in system preferences, click the + and within seconds both should show up in the window. Click on both and you should be good to go. Sierra only comes with limited Canon drivers and they didn't recognize my printer out of the box. Let me know if this works.

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkje t-multifunction/mg-series-inkjet/mg3520

Reply

Answer 3

Apr 17, 2017 2:05 PM in response to Vafa

Did you select MacOS Sierra 10.12 when downloading the drivers? Sometimes the auto detect will get it wrong. The drivers have to work. Forget about any Setup program. All you need are the drivers and then you can go into system preferences/printers and the printer and scanner will show up as two devices even though it is only one. This is the way it works in MacOS. For scanning you only need the ICA driver version 4.1.3 and the MG3500 series driver version 16.10.0.0 for the printer.

Also there is a firmware update for the printer that you should install. This might be the reason for your problems. Everything should work properly after this. It's good practice to update the firmware on any device i.e. router, modem, tv, blu ray player, receivers, etc. when available. It is called Printer Firmware Updater (Mac) for MG3500 series Ver.1.0b. Here is the link:

http://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDQwMDAwMTUwNjAz&cmp=ABR& lang=EN

If it still doesn't work after this let me know. What is your setup? iMac, MBP? Year? It shouldn't make a difference though. My MG6120 has been working fine from Sierra 10.12.1-10.12.4.

Reply

Answer 4

Apr 17, 2017 4:52 PM in response to lec0rsaire

I downloaded the update you referenced -- but it showed it was version 1.051 and my existing version was more recent - 1.101 -- so I did not do the update. Any comments appreciated - I am able to do most things via WiFi now -- think a few restarts of the MG3520 printer and my MBP-late 2016 with Touch Bar might have helped!

Let me know what you think and thanks very much!!

Best regards,

Steve Schulte

Monday 17 April 2017

Reply

Answer 5

Vafa

Level 1

4 points

Apr 17, 2017 7:50 PM in response to Stephen Schulte1

I used a workaround which resolved the problem altogether. I installed the drivers and software on a windows pc on the my home wifi network. After completing setup on the pc, the printer just showed up under new printers. No extra steps! Enjoy!

Reply

Answer 6

Dkoerber

Level 1

4 points

Jul 8, 2017 10:01 PM in response to Stephen Schulte1

Finally fixed this. If you click on Software instead of drivers and download the network tool, you can set up wireless printing. Canon doesn't make this clear.