I keep getting disconnected from family sharing...

My family has family sharing turned on and everything has worked fine until recently. I keep getting disconnected from family sharing somehow and therefor I don't see family purchases, Apple Music tells me I don't have a subscription and so I don't have access to my iCloud Music Library. I seem to be able to reconnect for a brief moment if I sign out and back in on the iTunes Store, but then I get error 5002 if I try to turn on iCloud Music Library even though my connection to the store is as good as it can be.


I have tried removing myself from family sharing and adding me back in multiple times but I just get disconnected again some days after. Sometimes I can keep connection for some days or even few weeks but then it happens again. Now I don't see my music library, I can't open shared apps, I don't see family purchases and this is getting quite frustrating.

iPhone 6s, iOS 10.2

Posted on Jan 7, 2017 3:09 PM

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5 replies

Jan 8, 2017 1:03 PM in response to Eric Root

Yes I tried that but it seems like my Apple ID is infected. What I ended up doing was creating a new Apple ID which I know, is far from a good solution. I was going to remove and add again in family sharing but then I had to wait until may or something which ***** :( And since I live in Iceland I can't contact Apple Support so I just created a new one and everything seems to be working flawlessly for now :)

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I keep getting disconnected from family sharing...

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