Ipad pencil bluetooth connection doesn't work

Question

Level 1

9 points

Ipad pencil bluetooth connection doesn't work

When I bougth my Ipad with the pencil, it worked perfectly

I didn't use the pencil for 6 months and this week I tried to connect my pencil without success

Allways that I try, it ask me to pair the pen and after 3 seconds it suddenly disconnects

I have tried several thing that I read in forums like restart the Ipad, charge the pencil, unpair the pencil, change the tip.... and always the same result

I have an Ipad pro with IOS 10.2... any help it will be appreciated

iPad Pro, iOS 10.2, Apple pencil

Posted on Jan 7, 2017 6:11 PM

Reply

Answer 1

i_rina

Community Specialist

Jan 9, 2017 6:44 PM in response to A1-JCS

Hi A1-JCS!

I see that you're unable to pair your Apple Pencil with your iPad Pro, and I'm happy to help. Please follow these instructions:

If your Apple Pencil won't pair with your iPad Pro

Restart your iPad Pro, then try to pair again.

Go to Settings > Bluetooth and make sure Bluetooth is turned on.

On the same screen, look under My Devices for your Apple Pencil. If you see it, tap . Then tap Forget this Device.

Plug your Apple Pencil into your iPad Pro and tap the Pair button when it appears after a few seconds.

If you don't see the Pair button, wait for one minute while your Apple Pencil charges. Then unplug your Apple Pencil, plug it back in, and wait until you see the Pair button.

If you still don’t see the Pair button, contact Apple Support.

Use Apple Pencil with iPad Pro

Thanks for using Apple Support Communities.

Cheers!

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Answer 2

raina_b22

Community Specialist

Jan 10, 2017 5:13 AM in response to A1-JCS

Hi A1-JCS!

It sounds like there could possibly be Bluetooth interference causing this issue. It may help isolate this further by attempting to use the iPad Pro and Apple Pencil in another location. Here is more information about Bluetooth interference:

Potential sources of Wi-Fi and Bluetooth interference

Thanks for using Apple Support Communities.

Cheers!

Reply

Answer 3

A1-JCS Author

Level 1

9 points

Jan 10, 2017 10:05 PM in response to raina_b22

Hi Becky

I try all recomendations and issue remains the same

I read in several blogs that there is a problem with bluetooth connections since the release of IOS 10

Yesterday I contacted a colleague with the same Ipad pro and mentioned me that is suffering the same problem

Any other ideas for trying ?

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Answer 4

A1-JCS Author

Level 1

9 points

Jan 9, 2017 6:50 PM in response to i_rina

Hi... thanks for the reply

I followed the instructions and I saw the pair button, once I paired the pencil it remais connected a few seconds and then the pencil lost the connection

any other ideas?

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Answer 5

Teddy_B

Community Specialist

Jan 12, 2017 5:05 AM in response to A1-JCS

At this point, it would be best to contact Apple. Use this link:

Contact Apple Support

Thanks for using Apple Support Communities.

Cheers!

Reply