A bug in all versions of iOS 10 (video and audio playing)

Question

Level 1

38 points

A bug in all versions of iOS 10 (video and audio playing)

Hi,

I was wondering if Apple or the community are aware of a problem with iOS 10 (all sub-versions so far)

The problem is that the iphone or ipad, randomly, stops playing videos or mp3 music. It doesn't play videos neither on third party apps (such as youtube) or in the photos native iOS app. It just doesn't respond to the play button. Additionally the phone stoprs responding to pings from iWatch with a sound and other problems related with sounds and video reproduction (Synchronized vibration, alarms, etc). The temporary cure for it is rebooting the phone. After that it works for a day or couple of days or so, but the problem always reappears. Doing a bit of research I found the problem is pretty common, and I decided to write this post to see if someone knows more. Do you know if Apple knows? there have been a couple of updates of iOS10 and the problem has not been solved.

Yes, I tried troubleshooting my two devices (iPad and iPhone) and I have gone through all the possible reset options. The problem remains. I have reported the bug using the apple reporting app, however as it is intermittent it is unlikely that they paid much attention to it. I have experienced it both in my iPhone and my iPad. It is really annoying and, honestly, very disappointing for the standards we usually expect from Apple.

Here's a small list of people reporting this problem on these forums. This is just a sample. There are more of these topics.

Anyone knows anything?

Thanks!

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Posted on Jan 10, 2017 8:47 AM

Reply

Answer 1

Jan 26, 2017 2:20 AM in response to Qubits

Hello Everyone, just thought of sharing something to see if it helps anyone else. I was playing around my ipad when i launched control center and pressed "youtube" (see image to understand better), it then took me to the youtube app and everything started working again.

note that my issue is very similar to the youtube video posted in this thread.

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Answer 2

Jan 10, 2017 10:44 AM in response to Qubits

Well, you have told Apple, so they must be aware. Telling other users in this user-to-user forum won't do anything to advance the issue. Except perhaps prompt other users who do not have the problem to say so, like me, on any of my 3 iOS devices. But in general, it's only people with a problem that post about it. So you get a very skewed idea of how common a problem is just by reading support forums. If this was a widespread problem the trade press would be all over it.

The best thing to do if you have an issue is to contact Apple's support team: https://getsupport.apple.com. They record and categorize all reported issues, and if it is a generic problem and not a problem specifically with some individual phones that will become apparent quickly.

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Answer 3

Qubits Author

Level 1

38 points

Jan 10, 2017 10:44 AM in response to Lawrence Finch

Hi,

Thanks for your reply. Yes this is precisely what I wanted. To see if this is a generalized problem or if it only happens to certain devices. In particular I have an iPad pro and an iPhone 7 and it's happening in both of them. Also I appreciate your advice and I will contact the support team.

Thanks!

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Answer 4

Qubits Author

Level 1

38 points

Jan 24, 2017 12:03 AM in response to Lawrence Finch

I found a youtube video that shows what the problem is. I add it for illustration. If this is not a widespread problem (which it seems it is not based on Lawrence's response) it does happen to some devices.

https://www.youtube.com/watch?v=IbbCTzj6-Fo

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Answer 5

Jan 26, 2017 12:36 AM in response to Qubits

hello. im having the same concern on an ipad pro 9.7 running with version 10.2. still thinking about whether i should update to 10.2.1 or not.

didn't really know how bad it was till i searched around here.

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Answer 6

Jan 29, 2017 11:30 PM in response to Qubits

same thing happens every time on my iPhone 6 10.2, Alarms, Notifications, videos, apple music, recordings wont play. I hate restarting my phone everyday just to make them work again. This is so frustrating!!!

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