Link translation from the German article posted by Stakkato, Thanks. Page translation completed by google translate.
If Soundtrack Pro 3 does not start up properly or does not operate normally, perform the following basic troubleshooting steps. The steps in this list are neither complete nor non-specific. Rather, it is a general approach recommended by AppleCare Technical Support, which can solve common problems with Soundtrack Pro 3.
- Verify system requirements
Ensure that you have followed all the hardware requirements required to run Soundtrack Pro 3. Review the system requirements on the Soundtrack Pro: Technical Specifications page.
- Install latest software versions
Select "Software Update" from the "Apple" (???) menu and download the latest updates for your versions of Soundtrack Pro 3, QuickTime, Compressor, Pro Application Support, and other important system files.Installing the latest updates will ensure that your software contains the latest enhancements and enhancements.
Note: Be sure the program is in the "Programs" folder and is called "Soundtrack Pro" before performing the software update.
- Compatibility and driver versions of third party devices
If you are using a sound card, MIDI interface, a memory system, a control panel, or a third-party plug-in, check the manufacturer's support section to determine if you are using the latest version of the respective drivers and other software for that particular product. For information about how to troubleshoot audio unit plug-ins, see Soundtrack Pro 3: Troubleshooting audio unit plug-ins .
If you are using external audio hardware, set Soundtrack Pro to use the built-in audio hardware of your computer.
- Open Soundtrack Pro, select "Soundtrack Pro", then "Settings" and click on the "Recording" tab.
- Select the built-in hardware from the "Input" and "Monitor" pop-up menus.
- Set the "Standard Output" in "Audio-MIDI Setup" to "Output (Integrated)". Select "Show Audio Window" from the "Window" menu to configure the audio settings.
For more information on audio MIDI setup, see Mac OS X 10.6 Help: Audio MIDI Configuration . If the problem does not occur when using the integrated audio system, contact the manufacturer of the audio interface.
Sometimes project files are damaged and cause unexpected behavior in Soundtrack Pro. To create a new project, choose File, New, and Project with multiple tracks or Audio file. Perform a test with the new project to verify that the problem is resolved.
Sometimes movie or audio files are damaged and cause unexpected behavior in Soundtrack Pro. Replace the media in your project with other media and test if the problem can be solved.
If you are having problems with the layouts, tabs, or floating palettes, press F1 to return to the default configuration.
Many problems can be solved by resetting Soundtrack Pro to the original settings. This does not affect your project files. To restore the Soundtrack Pro custom settings back to the original settings:
- If Soundtrack Pro is open, close the program.
- Select the option from the Finder menu bar Go to Go to Folder.
- In the "Open the following folder" box, enter the path ~ / Library / Preferences.
- Remove the com.apple.soundtrackpro.plist file from the Preferences folder.
- In the Finder, select Go to Go to Folder.
- Type ~ / Library / Application Support in the "Open the following folder" box.
- Remove the EffectsCache.plist file from the Soundtrack Pro folder.
- In the Finder, select Go to Go to Folder.
- Type ~ / Library / Application Support in the "Open the following folder" box.
- Remove the Soundtrack Pro.saved.moduleLayout file from the Layouts folder.
- In the Finder, select Go to Go to Folder.
- Type ~ / Library / Caches in the "Open the following folder" box.
- Remove the "com.apple.audiounits.cache" file from the "Caches" folder.
You can also try to reinstall Soundtrack Pro and Compressor. To do this, you must first remove the programs and their receipts, then install Soundtrack Pro and then install updates using the software update. Compressor is installed automatically when you install Soundtrack Pro. You do not have to remove all components that were installed with Soundtrack Pro. Therefore, perform the following steps to reinstall a new copy of Soundtrack Pro.Note : Keep the installation media ready before you begin.
In Mac OS X 10.5 Leopard
- Open the "Applications" folder. Drag the Soundtrack Pro and Compressor programs into the Recycle Bin.
- Go to "/ Library / Receipts".
- Select "SoundtrackPro.pkg" from the "Receipts" folder.
- Choose View> As List to display the content in a list.
- Click the "Change Date" column header to see all the receipts installed at the same time as Soundtrack Pro.
- Drag the "SoundtrackPro.pkg" receipt, as well as all other components installed at about the same time, into the basket.
- Insert the installation CD / DVD for Logic Studio or Final Cut Studio and install Soundtrack Pro.
- When the installation is complete, select "Software Update" from the "Apple" (???) menu to update the software.
- Open Soundtrack Pro to verify that the problem has been resolved.
Mac OS X 10.6 Snow Leopard or Mac OS X Lion
Open the "Terminal" program and enter the following commands and, if necessary, an administrator password.Note: Commands must be case-sensitive.
Sudo pkgutil --forget com.apple.pkg.Compressor Sudo pkgutil --forget com.apple.pkg.Qmaster Sudo pkgutil --forget com.apple.pkg.VideoOutSupport Sudo pkgutil --forget com.apple.pkg.PSTSharedA Sudo pkgutil --forget com.apple.pkg.AppleHDVCodec Sudo pkgutil --forget com.apple.pkg.AppleIntermediateCodec Sudo pkgutil --forget com.apple.pkg.DSPPublishing Sudo pkgutil --forget com.apple.pkg.SoundtrackPro Sudo pkgutil --forget com.apple.pkg.Uncompressed422
Then reinstall Soundtrack Pro and Compressor as follows:
- Open the "Applications" folder. Drag the Soundtrack Pro and Compressor programs into the Recycle Bin.
- Insert the installation CD / DVD for Logic Studio or Final Cut Studio and install Soundtrack Pro.
- When the installation is complete, select "Software Update" from the "Apple" (???) menu to update the software.
- Open Soundtrack Pro to verify that the problem has been resolved.
Refer to the Soundtrack Pro documentation on the installation CDs / DVDs for more information about the settings or installation.
Important : Information about products not manufactured by Apple is provided for informational purposes, and does not constitute a recommendation or endorsement by Apple. For further information, please contact the manufacturer.
Release date: 06/30/2015
