Mail message delete problem

Question

Level 1

94 points

Mail message delete problem

On Sierra when I give a keyboard shortcut command to delete a message from the inbox its line gets greyed out but it does not delete. Alternatively, if I hit the keyboard delete key, which is the default key for the delete command, I get the message

'The message "test" could not be moved to the mailbox "Exchange" The specified object was not found in the store., The process failed to get the correct properties.'

If I quit and restart mail the offending message is gone from the Inbox into the trash.

I went into my ~/library folder and deleted com.apple.mail.plist and com.apple.mail-shared.plist. After a restart neither of these files was recreated by the Mail app and the behavior is the same.

Any suggestions how to fix things?

Thanks,

Posted on Jan 12, 2017 4:49 AM

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Answer 1

oxcart Author

Level 1

94 points

Jan 15, 2017 3:20 AM in response to shanster

In my original post I explained how I went into my ~/library/preferences folder and deleted com.apple.mail.plist and com.apple.mail-shared.plist. After a restart neither of these files was recreated by the Mail app and the behavior of the mail app was the same.

My problem has now resolved itself. I don't remember when it resolved but it is fine now. I therefore looked in ~/library/preferences folder and, although com.apple.mail.plist has not reappeared, the file com.apple.mail-shared.plist has been re-created by the Mail app.

I therefore suggest that you delete the files com.apple.mail.plist and com.apple.mail-shared.plist and then do a few restarts. You might even restart into safe mode by holding down the shift key. I have found that doing this, followed by a normal restart, often fixes problems.

Good luck.

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Answer 2

shanster

Level 1

4 points

Jan 14, 2017 10:21 PM in response to oxcart

I have a similar issue where items deleted elsewhere in Exchange are not synced. The only workaround I have is to delete the mail store for the mailbox in ~/Library/Mail. The problem comes back immediately after. Not a very neat solution.

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Answer 3

oxcart Author

Level 1

94 points

Jan 25, 2017 10:08 AM in response to hp12c

My problem came back but then it disappeared of its own accord. Mostly the problem is absent. In any case, the messages get deleted when you quit and restart mail, so its not the end of the world.

It's just the revenge of the Microsoft Corporation on Mac users. 😁

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Answer 4

Jan 23, 2017 5:34 AM in response to oxcart

When I access ~/library/preferences, the com.apple.mail files don't exist yet I am having the same ' specified object was not found in the store.' issue. Any other suggestions?

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Answer 5

hp12c

Level 1

30 points

Jan 25, 2017 8:39 AM in response to oxcart

I tried these steps and it seemed to work for awhile but, alas, no joy in the long term.

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