Popping Sound, MBP 2016

My right speaker was blown too, thats when they did the top case. They repaired it and there was so much popping even when just opening the screen, they took it back and replaced the fan and antenna housing. I still have the popping related to internal heat as the workload changes and the Mac heats up and cools down... POP. Ugh

My Macbook Pro late 2016 15inch with touch bar had the same problem. Apple Replaced part: Top Case with Battery ANSI (because they tested the Touch Pad has been failed). I received back my Mac yesterday, but now the popping sound still have

The popping sound, touch bar flashes when long sleep without folding the screen. Some times, the space bar key stuck.

I think apple should recover these bug products.

There are too many people with the same issue.

Every day, weekly, monthly, it is uncomfortable.

Little "recap"..

End of story, 4 visits to the Apple shop. (3.5 hour per round trip)

At first they referred to the issue as something along the lines of "acceptable behaviour". They acknowledged the issue but said their engineering team issued a statement saying that the there was nothing that could be done. Just weird that my wife's MBP 2016 doesn't have these issues. There were also other minor issues with the pc and they said they would be willing to at least repair those. They replaced the display and upon closer inspection I immediately noticed the top case was damaged. Normally I'm not that picky but this was a brand new machine. Again, went in for a repair. Then the "B" key wasn't working. I honestly don’t feel like explaining the whole mishap, suffice to say that the machine was flawed in more than 3 ways, out of the box.

Upon my next visit one of the employees at the AS was extremely unfriendly. Now I'm not a difficult customer and at all times did I treated everyone with respect and was polite. I understand that the employees aren't involved or responsible in/for company policy. I'm not about to take things out on them directly. Rarely have I been treated this way, in no way shape or form did I deserve to be treated like that. Especially not when purchasing a product within this price range. Got on the phone with apple, also getting AS manager involved and things started moving.

End of story, the Pc was replaced with a a 2017 model, they said 2016 model wasn't available anymore. Cool, not that that was what I was out for. I just don't get spending that much money on a laptop, going in 3 weeks after buying it and being told that this is acceptable behaviour. Kind of reminds me of alternative facts. So many colorfulmetaphors and analogies come to mind but I'm gonna lay off. I just felt like I was being treated like.. well, lets just say, some sort of burden.

@ Apple: So why are the 2016 units not available any more? You can still order a 2015 MBP. Why did they come out with a "revamp" like 8 months later? Common guys...

Happy things turned out well, in a sense I was waiting for flashing lights, camera, action whilst receiving my replacement, felt kinda like winning the lottery. Well, fact is I shouldn't have to feel that way, not after dishing out 3200 Euro for a machine. I was willing to spend this amount of money because I'm used to a extraordinary service experience and top notch quality from Apple.

Mistakes happen, not a big deal. I didn't want a new machine (although thats cool and kinda makes up for the stress, and financial strain after taking two days vacation and paying upwards of 200€ on gasoline) It's the way that a company handles "mistakes" that makes all the difference. I just wanted what I payed for, a proper working machine that works just like the ones they have out for display. Not more, not less. The so called acceptable behaviour was not reproducible on my second MBP, nor on the ones they have on display. I've been with apple for a long time so I'm going to just put this off as a bad experience. I've never written a review or anything of the sort... not the typ to "go on a limb" like that 😏, if you get my drift. Not my cup of tee, but here, I had to take the 10 minutes to write this up. Cheers people ✌-1F3FC;

A big shout out and thanks to the Apple employees that did in fact treat me as if I were valued customer.

I purchased my 2016 Macbook Pro in November. I had the popping sounds since the beginning. Whenever I lift the lid after it's cold, or when it's heating up from using more intensive software like Photoshop.

But, in April 2017, I lifted the lid one morning and I was startled with a rapid-fire machine gun popping sound that wouldn't go away until I turned the computer off. Luckily, I got it on video: https://www.youtube.com/watch?v=t3COhpnNCB0

It resulted in my right speaker being blown. I didn't realize this was the case until months later since I don't use my speakers very much.

I took it to the Apple Store, who didn't aknowlege the ongoing popping sounds, or my dissatisfaction with the keyboard sounds (I too have certain keys that are loud). All of their diagnostic tools found nothing. But they could hear a speaker was blown and saw my video, so opted to replace the topcase and battery.

After getting the computer back in June, the 1-off popping sounds continued, but the speaker was fixed.

Then, in July, the rapid fire popping sound happened again after lifting the lid to wake the computer. Again, I recorded it: https://www.youtube.com/watch?v=GTWD8KXzvrw

This time the left speaker was blown afterwards. I took it back to Apple Store, and the Genius was skeptical, but saw my video. He ran diagnostics including a stress test, which found nothing, of course. But, he could hear the speaker was blown. He ignored my comments about the ongoing popping sounds and the keyboard. He gave me some BS excuse about how the keys are made differently... as if that somehow excuses their poor durability and performance?

I asked for a replacement computer. The Genius, and the store manager, said they couldn't do that until they exhausted all repair options. That doesn't make sense, because the same thing happened twie, and this time they are replacing the same thing: the topcase, but this time including 2 fans. Why would it fix the problem this time and not the first time?

Staff are acting like this issue doesn't exist. They have no idea about the root cause of my problems, and are just replacing parts randomly hoping it will go away. Wasting my time in the process.

I called Apple Care and spoke to a senior advisor, who called the Apple Store on my behalf. I was told that if it happens again, to call them back, and they will work with me to resolve it. Suggesting they may give me a replacement if the Apple Store refuses to.

Hello from Italy.

I bought the 15" model in December and, of course, I have the problem pop sound problem.

Next week I will go to the local apple store. I have already prepared a video of the problem (just in case). We will update soon.

I purchased a MacBook pro 15 inch with touchbar at the end of last year have been speaking to apple genius bar and support all day and on the phone for 3 hours and no one is taking it seriously that the is some sort of creature/insect/bug inside of the screen moving around despite me showing multiple videos and them seeing it in person when I took it to my local store today. I feel that the product should be replaced completely following prior issues and as speaking to a genius it seems that it could have only got inside through production of the machine. Really disappointing that this issue is just being shrugged off with there being nothing in place for this type of thing. Repairing the computer and the checks previously done are not even highlighting the issues I've had. Ive also had the popping issue which they never seemed to acknowledge on both occasions and also graphical glitch and speaker blown and it didn't even show speaker problems on there check.

My 15" MBP MacBook Pro 2016 with Touchbar, Radeon Pro 460, 2.9GhZ i7, 1TB SSD (shipped January '17) has this popping issue - and now a new issue; the right speaker is failing. It starts up with a robust (normal) right speaker, a short time later the speaker instantly goes very tinny.

I talked to Apple Support two days ago, they seemed unaware of these issues?!? Finally, I insisted on dealing with advanced support. The popping noise they say, after they did some research, "is caused by the display". It went to the Apple Store yesterday; see my update below.

I moved to this MBP from my late 2009 17" MBP (which never had a problem). The difference between the two however is night and day - I love almost everything about the new MBP. It's a remarkable piece of technology and so fast!!

UPDATE: At my local Genius Bar yesterday I pressed for the option I was given in April to return the unit. Apparently that return option is called a "capture" (according to the person helping me) and is done when engineers want to investigate an emerging problem. WELL, that window of opportunity ended in this June!! That's when the engineers "determined the popping sound is caused by the display" according to the person helping me.

Now I'm reading here that repairs after June have been done for some on this forum and it didn't resolve the issue. This is so frustrating!! A $3500.00 machine that pops and has a faulty right speaker - and it's only 8 month old!

I will be so ****** if I send in my computer and then get it back with the same issue!! It honestly seems that Apple doesn't know the cause but is repairing the issue by trail and error (mostly error).

What is interesting from this post to me is the actions of Apple Employees. They are known for having patience and being extremely friendly. In all the years I've dealt with Apple employees I've not encountered the level of defensive and almost rude. I do think they have to be VERY careful in what they say. I think the issue and message is controlled in true Apple fashion. However, when Apple trying to control an issue leads to employees, even managers being rude & disrespectful there is a problem. In my case, the manager disregarded my experience as he has more. He disregarded people having the issue because others weren't. He literally told me the people posting about this wasn't real and indicative. I responded it sure was real TO ME. He even asked me if I was media. I was HOLDING the MBP that had to be repaired for this issue and I'm being accused of asking too many questions. I AM NOT happy with how I was treated and decided I will be reaching out to Apple.

It's unfortunate. I do think he wasn't trying to be rude but he had to filter and manage every response. That isn't easy. But that doesn't mean US the customers are the enemy.

I would like to add that my repair for a malfunctioning keyboard has gone well so far. The repair was done and back to me in 2 days. The keyboard seems to be working much better. My concern was, and is long term. Many have had this issue repeat. My issue took months to show up as I don't use my MBP everyday. In less than 6 months this very expensive repair would be on me, not Apple. Apple, not stating anything publicly, gets to absolve themselves of responsibility..unless I pay up the extra $250 for more warranty.

What I expressed to the manager is this is the first Apple product, in MANY..MANY.. that I don't have faith in. The people posting these issue are not lying. For the first time, instead of knowing it could last years without HAVING to replace it, I wonder if I will be left with a $600 bill to type on it in 6 months. I even bought a 2015 13" as an 'insurance ' policy as I will likely sell my 2016. Apple, you were better than this. I am not the only one that feels this way. All Apple has to do to protect us is to say something. Instead, I'm accused of being media while holding a repaired MacBook Pro.

I'd love it if it was just a hinge issue - it's not. A least on mine it's not. I can't reproduce anything that causes the random popping of my MBP. I've tried turning on every graphics intensive program I have and there is silence...other times I'm browsing the web and it pops?!?!

Update: Apple Store replaced my late-2016 MBPtb 15'' 2.7Ghz, 512GB, Radeon 455 w/ popping issue... Repaired it twice, first they replaced the top case then they did something w the hinge and replaced fan / antenna assembly. Popping continued. Last weekend got annoyed and took it back to the Apple Store w a Genius Bar appointment. I explained the situation. They understood, but wanted to send it out for a third repair before they'd agree to swap. I got to the manager; a real nice guy. I remembered to maintain composure, was very polite and made my case. There's some paperwork, time and effort involved in an 'exchange' (there's an internal term for a swap, but I forgot)... point is, they have to be motivated to help you. Manager's can make the call, but I had already been through an ordeal w repairs and it still took some effort to get it done. That said, I received a 2017 MBPtb 15'' 2.9Ghz, 512GB, Radeon 560 as a replacement... it's beefier and a more expensive model, but it sits in the same spot of the line-up, so I lucked out there... more importantly, no popping!! This experience ultimately left me feeling pretty good about Apple. I got a defective product and they ultimately did the right thing.

Hey guys

I've had this issue on my MacBook Pro 2016 15" with touchbar flagship model, and I've noticed this issue right after the first month and it is pretty **** loud.

I got in contact with a senior advisor and explained the issue to him. At first he recommended Genius Bar, but after all of these replies to the issue I highly doubt that will be useful so I said I want a refund and I explained to him that I'm a student at UW and the sound really annoys my professor. The advisor filed a report for me and an hour later I got my full refund. And that was the 3rd month that I've used this machine.

I do think the 2017 model has fixed the issue since there are very few reports. Guys so if this really annoys you just go to an advisor and ask them nicely and explain your situation - it will work.

Steve, in Seattle

I would like to second this. I can't second getting a refund but I do second that if you are having issues with your MBP to let Apple know. Be organized. Be prepared to describe and possily demonstrate the issue you are having.

My customer service experience started off on rough waters but there are Apple employees out there working to calm waters.

From what I have seen Apple is going great lengths to not only address the issue but take care of customers who are experiencing them. You may have to ask for a number for a higher level of customer service or relations and explain your situation a few times. Be patient. IMO, Apple is collecting the data and working on making things better. That's my $0.02.

BIG TIME UPDATE: I sent my 2016 MBP in on Monday (8/7) and received back today (8/9), 48 hours after dropping it off. That was fast service and made me a very happy customer.

As mentioned above, I had the popping noise and a failing right speaker.

Here's the deal though...I didn't get back the MBP I sent in. My laptop had a distinct scuff on the lower left corner that couldn't be 'buffed' away. It was even documented when I dropped it off for repair. My most used keys (especially the spacebar) had slight dulling areas due to use (my MBP is/was 8 month old). And, my fingerprint ID was gone. Everything about the returned MBP looks brand new!!

The paperwork with my returned laptop mentions changing the display and fixing the speaker but nothing else.

And BEST of all, I've gone two hours without a pop and the right speaker works like new.

Is it possible they just slapped my flash drive and my upgraded graphics in a new computer? Is there a way to find out?

Anyway, I wasn't happy about having to send off my MBP for repair but getting it back so quickly without the pops (so far) and without a funky speaker is great. On top of all of that, the scuff that I agonized over is GONE.

Apple, you make me proud to own your product!!!