Billing problem with a previous purchase.

Question

Level 1

51 points

Billing problem with a previous purchase.

Some time ago i bought a app and now when u want to update it it says that there is a billing problem with a previous purchase and i must change the payment method. I know that i must add a different card where i have money, but what if i don't have another card either a money left in my card.
Truly i deleted the app by hopping that I can install it from different ID account, but i failed it, and now i can't reinstall it in my own ID account. Please help!!!

iPhone 6, iOS 10.0.1

Posted on Jan 15, 2017 10:46 AM

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Answer 1

Best reply

Jonathan UK

Level 10

163,805 points

Jan 15, 2017 10:48 AM in response to aquarius1

Hi

As there is a billing problem with a previous purchase, follow the instructions here:

If you still need help, contact iTunes Support:

Contact - Official Apple Support

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Answer 2

Mar 1, 2017 9:58 PM in response to aquarius1

I have the same problem? Did you solve this problem?

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Answer 3

Ashvin p

Level 1

9 points

Feb 10, 2017 11:21 AM in response to Jonathan UK

There is a billing problem with provice purchage

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Answer 4

aquarius1 Author

Level 1

51 points

Mar 2, 2017 6:17 AM in response to Demiejane

Yes,kinda.Apple Store takes it automatically for services of the apps that you have bought.

I will never buy any app again, that was a mistake that i did.

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Answer 5

King_Penguin

Level 10

334,162 points

Feb 10, 2017 12:20 PM in response to Ashvin p

That means that you owe Apple for your last purchase(s) : Pay an unpaid balance in the iTunes Store - Apple Support

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Answer 6

King_Penguin

Level 10

334,162 points

Mar 2, 2017 12:16 AM in response to Demiejane

Try changing the card that you have on your account, or if iTunes gift cards are available in your country you could try redeeming one or more of those to cover what you owe

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