Does the iPhone 7 block SMS from Twilio?

Question

Level 1

4 points

Does the iPhone 7 block SMS from Twilio?

I have recently switched to an iPhone 7, and I don't receive SMS for authentication for some services. It's quite a problem for me. Those services have in common that they use Twilio. My phone operator is Sosh in France, which is the white brand of Orange. I used to receive Twilio SMS just fine when I was using my previous phone.

Does the iPhone 7 block SMS from Twilio? Does iMessage interfere with Twilio SMS?

iPhone 7, iOS 10.2, Black

Posted on Jan 18, 2017 4:47 AM

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Answer 1

i_rina

Community Specialist

Jan 19, 2017 12:17 PM in response to aragot

Hi aragot,

Thanks for posting in the Apple Support Community. I understand you're unable to receive certain SMS messages on your iPhone 7. I rely on text messaging a lot, and can see how this could be inconvenient. I'm happy to help.

I would recommend to start by going through the applicable steps in the following article, including the information in the Learn More section:

If you can't send or receive messages on your iPhone, iPad, or iPod touch
Cheers!

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Answer 2

KiltedTim

Level 10

228,552 points

Jan 19, 2017 12:20 PM in response to aragot

No. It doesn't actively block those. Contact your carrier. SMS is a carrier feature. If you're not getting them, it is because there is a routing issue on the cellular network you're using or your account needs to be reprovisioned.

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