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Messages #images says "Could not load results."

Since the upgrade to iOS 10.2, #images shows the message "Could not load results." everytime I attempt to use it. Up to the point where I upgraded, I was able to see and use the images and gifs here. I live in the U.S., and everything is turned on in the Appstore to allow this. What's missing?

iPhone 6 Plus, iOS 10.2

Posted on Jan 18, 2017 7:46 AM

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Posted on Jan 19, 2017 2:49 PM

Hi blaframb,

I understand that since updating your iPhone, you've been unable to use the #images in the iMessage app. I know it's nice to be able to share gifs with friends, so I'm happy to help.

Try turning off #images and then restarting your iPhone before turning it on again:

Use iMessage apps on your iPhone, iPad, and iPod touch - Apple Support

Manually add or remove apps that you download

If you turn on Automatically Add Apps in the Manage tab, your iMessage apps automatically go to your app drawer when you download them. If you turn off Automatically Add Apps, you can manually add apps to your app drawer. You can also manually remove them. Here’s how:

  1. Open the app drawer and tap User uploaded file.
  2. Tap the Manage tab.
  3. Turn on the app to add it to your app drawer. Turn it off to remove it.
User uploaded file



Restart your iPhone, iPad, or iPod touch - Apple Support

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Messages #images says "Could not load results."

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