workout section of activity app not updating

Question

Level 1

8 points

workout section of activity app not updating

So I have had my watch a few days. I have taken it out twice now and used the Workout app to start an outdoor run. I have ran for the recommended 20 minutes plus each time so that it can "callibrate" and learn my strides, etc.. The workout is registering in the activity ring as exercise (or at least it finally did yesterday) but if you go to the workout tab where it says you should see your workout history here, there is nothing. What gives? I want to be able to see my average HR while running, mile splits, etc... yes, I know I can link a 3rd party app but I want to know why the apple app isn't working?

Posted on Jan 19, 2017 8:40 AM

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Answer 1

Jonathan UK

Level 10

163,895 points

Jan 20, 2017 12:55 AM in response to Kasi333

Hi

The following steps may help:

If you have not yet done so, update your iPhone and Apple Watch to the latest software, starting with your iPhone:

Check that Wrist Detection is turned on and that, if passcode is enabled, you are unlocking your watch after placing it on your wrist

On your iPhone, in the Watch app, go to: My Watch (tab) > General > Wrist Detection - turn on.

On your iPhone, go to: Settings > Privacy > Motion & Fitness - check that both Fitness Tracking and Health are enabled.

On your iPhone, in the Watch app, go to: My Watch > Privacy > Motion & Fitness - check that Fitness Tracking and Heart Rate are enabled.

Check that you are following Apple's instructions for using the Workout app, including for starting and ending workouts:

Work out with your Apple Watch - Apple Support

Restart both your iPhone and your watch:

Close the Watch app, Activity and Health app (if open) on your iPhone:
- Double-click the Home button, then swipe up on each app preview to close it.
Turn both devices off together, then restart your iPhone first:
- Restart your iPhone, iPad, or iPod touch - Apple Support
- Restart your Apple Watch - Apple Support

Unpair and re-pair your watch:

The Watch app on your iPhone takes a backup of your watch automatically when unpairing via the app. Choose to Restore from Backup during set up. Most data and settings will be restored, with some exceptions (eg Apple Pay cards, passcode).
Unpair your Apple Watch and iPhone - Apple Support
Set up your Apple Watch - Apple Support

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Answer 2

Jonathan UK

Level 10

163,895 points

Jan 20, 2017 6:10 AM in response to Kasi333

Given the steps that you have already tried, I suggest that you contact Apple Support (taking advantage of your initial 90 days of complimentary telephone-based technical support) or make a Genius Bar reservation for assistance:

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Answer 3

Jan 19, 2017 11:12 AM in response to Kasi333

Have you discovered and viewed your results in the the Health App on your iPhone? You likely will need a 3rd party App for the stats you speak of, although there is a lot more detailed data in the app.

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Answer 4

Kasi333 Author

Level 1

8 points

Jan 20, 2017 6:05 AM in response to Jonathan UK

I have done all of these steps and more.

I do not wish to have to go to the health app to get info. It is tedious and time consuming. The activity app has a place where the workouts should be logged and from what I have seen where others have screenshotted theirs, it does show average heart rate and mile splits, so no, I shouldn't have to use a third party app to get the stats I want. I should be able to see it there. Instead it just says something like ... this is where your workouts will be logged, open up the workout app on your watch to get started...

yeah, have already done that several times!

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Answer 5

Jan 19, 2017 11:01 AM in response to Kasi333

I am not sure why you Activity App workout summaries are not showing on your phone... what is displayed on your screen?

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