how long does it take the account recovery team to contact you about getting back into your account?

The only problem is the trusted Number is my old phone number! Which was never was updated in their system.

You are responsible for this update. Updates are done at appleid.apple.com

but I think they can at least give you updates while you're in the process to ensure you that they're working on the problem!

Sign in to iforgot.apple.com for updates on your recovery.

Regain access to your Apple ID with two-factor authentication account recovery - Apple Support

Hello Support,

I am facing similar issue with account recovery for one of my devices. I received an email regarding the account recovery request from Apple on 27th January 2017. However, up til now i have not received any support or even a notification how the account will be recovered. Kindly guide me how i will be able to recover the ID.

Regards

Ali

I literally just had the same problem. It took them 3 days to get back to me and that's given that I gave them my debit card number in order to verify my identity. If you don't I don't know how much longer it would take. My guess is about a week . When you get in, and from now on make sure you keep the devices and phone numbers updated . It's not done for you !

There is a contact link.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat

can you please tell me how did you make a request for account recovery ?

I've been waiting 7 weeks and still no answer from apple senior support. it's so frustrating grrrrrrrr!

please i would like to ask you , i have the number phone to get the instructions of the recovery process, is it important thing to get the message quickly ??