Can't load a certain website

EtreCheck version: 3.1.5 (343)

Report generated 2017-01-24 16:15:38

Download EtreCheck from https://etrecheck.com

Runtime 2:30

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Other problem

Description:

I can not load a specific website.

Hardware Information:ⓘ

iMac (21.5-inch, Mid 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac12,1

1 2.5 GHz Intel Core i5 (i5-2400S) CPU: 4-core

8 GB RAM

BANK 0/DIMM0

4 GB DDR3 1333 MHz ok

BANK 1/DIMM0

4 GB DDR3 1333 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: Unknown

Video Information:ⓘ

AMD Radeon HD 6750M - VRAM: 512 MB

iMac 1920 x 1080

System Software:ⓘ

OS X Mountain Lion 10.8.5 (12F2560) - Time since boot: about 3 hours

Disk Information:ⓘ

ST3500418AS disk0 : (500.11 GB) (Rotational)

[Show SMART report]

disk0s1 (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / [Startup]: 499.25 GB (456.98 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

OPTIARC DVD RW AD-5690H ()

USB Information:ⓘ

Apple Computer, Inc. IR Receiver

Apple Internal Memory Card Reader

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Firewire Information:ⓘ

LaCie Rugged USB3-FW 800mbit - 800mbit max

disk1s1 (disk1s1) <not mounted> : 210 MB

LaCie (disk1s2) /Volumes/LaCie : 499.76 GB (49.07 GB free)

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/Library/Application Support/Avast/components/fileshield/unsigned

[loaded] com.avast.AvastFileShield (3.0.0 - SDK 10.9 - 2016-11-22) [Support]

/Library/Application Support/Avast/components/proxy/unsigned

[loaded] com.avast.PacketForwarder (2.1 - SDK 10.11 - 2016-11-22) [Support]

System Launch Agents:ⓘ

[not loaded] 4 Apple tasks

[loaded] 116 Apple tasks

[running] 25 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 53 Apple tasks

[loaded] 132 Apple tasks

[running] 51 Apple tasks

Launch Agents:ⓘ

[running] com.avast.update-agent.plist (2016-11-22) [Support]

[loaded] com.avast.userinit.plist (2016-11-22) [Support]

[running] com.flipvideo.FlipShare.AutoRun.plist (2009-12-06) [Support]

[loaded] com.google.keystone.agent.plist (2017-01-13) [Support]

[failed] com.intego.commonservices.statusitem.plist (2011-07-19) [Support] - /Library/Intego/IntegoStatusItem.bundle/Contents/MacOS/tool_launcher: Executable not found!

[loaded] com.oracle.java.Java-Updater.plist (2017-01-18) [Support]

Launch Daemons:ⓘ

[loaded] com.adobe.fpsaud.plist (2016-12-16) [Support]

[loaded] com.avast.init.plist (2016-11-22) [Support]

[loaded] com.avast.uninstall.plist (2016-11-22) [Support]

[loaded] com.avast.update.plist (2016-11-22) [Support]

[loaded] com.google.keystone.daemon.plist (2017-01-23) [Support]

[loaded] com.malwarebytes.HelperTool.plist (2016-06-14) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2016-12-13) [Support]

User Launch Agents:ⓘ

[loaded] com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.C2D4B853-B544-47F1-A761-A9D 4BE13891A.plist (2013-06-12)

[loaded] com.apple.SafariBookmarksSyncer.plist (2015-08-23)

[loaded] com.avast.home.userinit.plist (2016-11-22) [Support]

User Login Items:ⓘ

iTunesHelper Application Hidden (2016-08-08)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

HP Product Research Application

(/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)

Photo Stream URL SMLoginItem (2013-04-24)

(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)

Internet Plug-ins:ⓘ

FlashPlayer-10.6: 24.0.0.194 - SDK 10.9 (2017-01-10) [Support]

QuickTime Plugin: 7.7.1 (2015-08-23)

Flash Player: 24.0.0.194 - SDK 10.9 (2017-01-10) [Support]

CouponPrinter-FireFox_v2: Version 1.1.7 - SDK 10.5 (2012-10-12) [Support]

o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2016-07-13) [Support]

googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

Silverlight: 5.1.41212.0 - SDK 10.6 (2016-02-13) [Support]

Unity Web Player: UnityPlayer version 3.3.0f4 (2011-04-06) [Support]

JavaAppletPlugin: Java 8 Update 121 build 13 (2017-01-18) Check version

Safari Extensions:ⓘ

Add To Amazon Wish List - Amazon.com - https://www.amazon.com/wishlist?ref=cm_wl_saf_ext (2011-07-20)

The Camelizer - Price Tracker - Cosmic Shovel, Inc. - http://camelcamelcamel.com (2016-12-05)

Qmee - Qmee - https://www.qmee.com (2017-01-03)

Avast Online Security - AVAST Software - http://www.avast.com (2015-03-19)

Grammarly Spell Checker & Grammar Checker - Grammarly - https://www.grammarly.com (2016-04-14)

3rd Party Preference Panes:ⓘ

3ivx MPEG-4 (2015-05-03) [Support]

Flash Player (2016-12-16) [Support]

Java (2017-01-18) [Support]

Time Machine:ⓘ

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 499.25 GB Disk used: 42.27 GB

Destinations:

LaCie [Local]

Total size: 499.76 GB

Total number of backups: 269

Oldest backup: 9/1/12 2:27 AM

Last backup: 1/24/17 3:36 PM

Size of backup disk: Adequate

Backup size 499.76 GB > (Disk used 42.27 GB X 3)

Top Processes by CPU:ⓘ

2% fontd

2% WindowServer

1% com.avast.daemon

1% kernel_task

0% com.avast.fileshield

Top Processes by Memory:ⓘ

1.71 GB WebProcess

666 MB kernel_task

344 MB firefox

311 MB Safari

262 MB mds

Virtual Memory Information:ⓘ

756 MB Available RAM

756 MB Free RAM

7.26 GB Used RAM

0 B Cached files

0 B Swap Used

Diagnostics Information:ⓘ

Jan 24, 2017, 03:38:40 PM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2017-01-24-153840_[redact ed].crash

/System/Library/CoreServices/Dock.app/Contents/XPCServices/com.apple.dock.extra .xpc/Contents/MacOS/com.apple.dock.extra

Jan 24, 2017, 01:22:05 PM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2017-01-24-132205_[redact ed].crash

Jan 24, 2017, 12:47:56 PM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2017-01-24-124756_[redact ed].crash

Jan 24, 2017, 12:39:24 PM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2017-01-24-123924_[redact ed].crash

Jan 24, 2017, 12:37:15 PM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2017-01-24-123715_[redact ed].crash

Jan 24, 2017, 12:36:43 PM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2017-01-24-123643_[redact ed].crash

Jan 24, 2017, 12:36:34 PM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2017-01-24-123634_[redact ed].crash

Jan 24, 2017, 12:36:32 PM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2017-01-24-123632_[redact ed].crash

Jan 24, 2017, 12:34:54 PM Self test - passed

Jan 23, 2017, 09:32:04 PM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2017-01-23-213204_[redact ed].crash

Jan 23, 2017, 12:25:58 PM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2017-01-23-122558_[redact ed].crash

Jan 23, 2017, 10:09:21 AM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2017-01-23-100921_[redact ed].crash

Jan 23, 2017, 09:35:12 AM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2017-01-23-093512_[redact ed].crash

Jan 23, 2017, 09:26:40 AM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2017-01-23-092640_[redact ed].crash

Jan 23, 2017, 09:24:31 AM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2017-01-23-092431_[redact ed].crash

Jan 23, 2017, 09:23:59 AM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2017-01-23-092359_[redact ed].crash

Jan 23, 2017, 09:23:49 AM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2017-01-23-092349_[redact ed].crash

Jan 23, 2017, 09:23:39 AM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2017-01-23-092339_[redact ed].crash

Jan 23, 2017, 02:02:24 AM ~/Library/Logs/DiagnosticReports/WebProcess_2017-01-23-020224_[redacted].crash

com.apple.WebProcess - /System/Library/StagedFrameworks/Safari/WebKit.framework/WebProcess.app/Content s/MacOS/WebProcess

Jan 23, 2017, 01:25:31 AM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2017-01-23-012531_[redact ed].crash

Jan 22, 2017, 04:19:22 PM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2017-01-22-161922_[redact ed].crash

Jan 22, 2017, 02:02:47 PM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2017-01-22-140247_[redact ed].crash

Jan 22, 2017, 01:28:38 PM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2017-01-22-132838_[redact ed].crash

Jan 22, 2017, 01:20:06 PM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2017-01-22-132006_[redact ed].crash

Jan 22, 2017, 01:17:57 PM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2017-01-22-131757_[redact ed].crash

Jan 22, 2017, 01:17:25 PM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2017-01-22-131725_[redact ed].crash

Jan 22, 2017, 01:17:12 PM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2017-01-22-131712_[redact ed].crash

Jan 22, 2017, 01:38:48 AM /Library/Logs/DiagnosticReports/com.avast.proxy_2017-01-22-013848_[redacted].cr ash

/Library/Application Support/Avast/*/com.avast.proxy

Jan 21, 2017, 09:57:07 PM ~/Library/Logs/DiagnosticReports/com.apple.dock.extra_2017-01-21-215707_[redact ed].crash

Last night, I first unplugged my cable modem for about a minute and then plugged it back in to see if that would help but it did not. I then booted my computer in safe mode, launched Safari and then tried healthproductsforyou.com and VOILA, I was able to get that website and I noticed that Avast did not load in safe mode, so I rebooted and then tried the website but Avast was on so I was unable to get the website but Avast has a feature where you can turn off the web shield or you can enter certain web sites that Avast will not scan if you enter them so at first I turned off web shield and I was able to get the website so then I entered the website as one for Avast not to scan and I was able to get the site, so your recommendation is correct and I thought of it to. It seems great minds think alike, lol. Now here is something else that happened that I can not figure out, when I go to https://safari-extensions.apple.com/en-us/ using Safari, the same thing happens when I use to go to healthyproductsforyou.com even when I turn off web shield and enter that address into Avast not to scan but when I use Google Chrome or Firefox, which Avast scans sites on them also, I AM able to get that website so why is only Safari not letting me go to that website saying it can not get a secure connection?

As for Intego, I uninstalled that years ago because Avast would not install without first getting rid of any other antivirus program so there still must be some lingering files that were left behind when I got rid of Intego. As for Avast, it has prevented, a few times, me from getting on dangerous websites with messages that those websites have malware and one time it found an infected file I had and prevented me a couple of times from downloading an infected file so are you saying that I should have no anti virus protection on my iMac?

When I disabled my Avast extension, Safari still did not let me access https://safari-extensions.apple.com/en-us/ but Google Chrome and Firefox does and when I enable Avast, I get the same results so it is not Avast for that particular website. The only problem Avast has ever given me was to that one site heathproductsforyou.com and I have had Avast for awhile.

I thank you so much for all the time, information and effort you have given me. I will mark your previous comment as this solved my problem since I can now go to healthproductsforyou.com. As for https"//safari-extensions.apple.com/en-us/ not working in Safari but working in Google Chrome and Firefox with Avast on or off, I will just use Google Chrome or Firefox when accessing that site but note, Avast is also on Google Chrome and Firefox so who knows. Thank you for your reference to ClamXav. I knew about it but did not realize that one works best with the OS.

I submitted the following message in Feedback Safari does not let me access https://safari-extensions.apple.com/en-us/ but Google Chrome and Firefox does. Safari says it can not get a secure connection, so I emptied cache, reset Safari, started up in Safe Mode, turned off my anti virus program, restarted my computer and the results are the same. On Apples's community boards concerning Safari, there have been other comments from people with this same problem but as of yet, no solution has been posted. Please look into this matter.

I can visit all other websites on Safari and Google Chrome and Firefox except this one, including bank sites, etc. I even tried clicking on Develop/User Agent and clicking on Safari 8.08, Internet Explorer 10.0, Goole Chrome - Mac, Firefox -Mac, etc. It seems crazy to do a whole system upgrade to just view this one website and it could cause problems I do not have now. Can you load healthproductsforyou.com?

Interesting that some others have posted they have problems with the extension site. I wonder if Apple is aware of this? Probably so but one in not to assume. Should you ever come across a solution, remember me and post it here and I will do the same.

Once again, thanks and have a nice day.

🙂

Then why can't I open the website using Google Chrome or Firefox either and just two weeks ago, I visited the website a few times and it worked then?