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Recovery of iCloud /email/ password

Hello, so, I cannot for the life of me remember what my iCloud email password is. Yes, iCloud email, not Apple ID, not iCloud storage.


I have full access to my Apple ID and iCloud storage via my phone (I own a Dell laptop, not a MacBook), but I can't access my iCloud email because I can't remember its password. To clarify:


Apple ID: myname@gmail.com (I remember it perfectly, have access)

Password: example123 (I remember it perfectly, have access)

iCloud: myname@icloud.com (I remember it perfectly)

Password: ??? (no idea)


I tried iForgot. A MONTH AGO. I'm talking early December 2016. It asked me for my trusted phone number, I successfully gave it, I got a code on my phone, I entered it on iForgot, it all seemed to go great. It said that the account recovery could take a few days. It's been a month. Nothing. Nada. This is absolutely ridiculous. I obviously have access to all the other features. I obviously have access to the phone. I just want access to my email. How can it take longer than a month to reset a password? No email in the history of emails has taken longer than a month to reset a password. I don't have an Apple Store close by (not unless I drive for hours and hours). So...???


Any idea on how to solve this? Do I just say bye bye to my iCloud email? I have things set up on it (namely, a twitter account, a facebook account, some work emails).


Thanks.

iPhone 6s, iOS 10.2.1

Posted on Jan 25, 2017 10:59 AM

Reply
Question marked as Best answer

Hi Maria,

You can open your email via https://www.icloud.com/#mail it will require only your Apple ID. I am sure why your question on iCloud email password being referred to Apple ID, that is because your@icloud.com is an alias of your Apple ID email address (on your IOS: setting-iCloud-contact information-your icloud.com mail).

My problem is slightly different. I want to use my icloud.com email account for Mail (& Calendar of Windows 10) application. Best.

Posted on Mar 26, 2017 5:12 PM

32 replies

Jan 25, 2017 11:04 AM in response to MariaPaaw

If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.

You will need to show patience with the procedure and be prepared to demonstrate without question that the account belongs to you. Don’t expect access to be restored immediately and if you aren’t the owner of the Apple ID registered to the device the account won’t be reset.

Feb 12, 2017 6:42 AM in response to Winston Churchill

I am the rightful owner. I'm literally writing with my Apple ID email here. For some reason, I had two different passwords on my iCloud email/Apple ID. I think it's because iCloud email made me change it at some point, but it was in like May 2015, so forgive me if the details are a bit blurred. I always use a variation of the same password everywhere (it's a randomly generated password and I change a random character of it), and I'm good at remembering them, but I only had to type down my iCloud email's once since May 2015 because I was already logged in and it didn't ask me to enter it every time I wanted to use it. The problem is that I switched phones. I had an iPhone 6 and was gifted an iPhone 6s, so I have to re-enter the password to log in again and that's when the problem came. Since then, I've been trying to recover my iCloud for months, and it keeps saying that I have to wait a few days for it to be generated, despite the fact that I literally proved I own the Apple ID AND the phone. It didn't ask me for security questions and it didn't send an email to any rescue email. I would be able to do both of those things.


I'm from Argentina. There's no Apple ID Support for Argentina in that link, so...? Am I just supposed to say goodbye to that account? How incompetent can Apple BE? People forget their passwords all the time. There's literally no way to recover my email other than taking a 12-hour flight to ******* Mexico?

Feb 12, 2017 6:53 AM in response to Winston Churchill

Read my first post, mate. I already checked that. There isn't one near me. The fact that you refuse to understand geography and that not everyone lives in a first-world country exasperates me. I don't have a reasonably close place to go. There isn't one. I'm not being dramatic. There isn't one. Do you have another solution?


I would never have to personally go to a place to get back my AOL, Gmail, Outlook or literally any other server's email. Only Apple would do something like this. Sadly, I didn't know that before creating that email and linking it to important bits of my life, or I would've stayed clear.

Question marked as Best answer

Mar 26, 2017 5:12 PM in response to MariaPaaw

Hi Maria,

You can open your email via https://www.icloud.com/#mail it will require only your Apple ID. I am sure why your question on iCloud email password being referred to Apple ID, that is because your@icloud.com is an alias of your Apple ID email address (on your IOS: setting-iCloud-contact information-your icloud.com mail).

My problem is slightly different. I want to use my icloud.com email account for Mail (& Calendar of Windows 10) application. Best.

Mar 26, 2017 5:20 PM in response to MariaPaaw

If you have 2 Factor Authentication enabled on your Apple ID, you may need an app specific password for Spark.


Using app-specific passwords - Apple Support


And in most cases, but not all, an iCloud email address and an Apple ID are the same.


If you have an iCloud email address that is not the same as your Apple ID, you actually have 2 Apple IDs as iCloud email addresses function as Apple IDs.

Mar 26, 2017 5:34 PM in response to LACAllen

Yes, but let me explain the issue again.


In early 2015 I got an iPhone 6. I created my Apple ID with a Gmail email. Let's say it was example123@gmail.com. The password was 123password. Right? Then it gave me the option of creating an iCloud email account, so I did. It was 123example@iCloud.com and the password was, idk password456, right?


Everything worked correctly. I had all my emails working on Spark correctly. In October 2016 I was gifted an iPhone 6S. I sold my iPhone 6 and started to set up the iPhone 6S (please note that I never changed my number). Logged in on my Apple ID with no issues. When I went to enter my iCloud password on Spark, it kept saying it wasn't correct. I tried all the combinations I could think of and it kept saying that it was wrong. So I went on My Apple ID to change the password. I thought it'd work like with any other password in any other email, right? You've forgotten it but you still have access to all the recovery settings, so they'll send a link to your recovery account or a code to your phone or a freaking pigeon messenger to your house idk. Something? Except... they don't.


This is what they say (I just tried it again. Please remember that I tried it the first time in last October, which was six months ago):


Apple ID Account Recovery

Account recovery is a secure and automatic process to help you regain access to your account as quickly as possible while protecting your Apple ID.

Depending on the information you provide, this will take a few days or longer.


'A few days or longer' is already too vague (and too long) to recover a freaking password when you have ALL the security settings up to date. But it's been SIX MONTHS. Nothing. Nada. I don't have an Apple Store close by to check in person. I can't call Apple Service because there isn't one for my country and they won't pay attention to me in the chat. So... I had no access until this lovely person above said I could check it on my iCloud on my laptop. But that's all I can do. I can't get notifications on my phone, so I have to check periodically to see if I've received any important emails, which is annoying and it makes me not want to use Apple any more, but at least I haven't lost access.

Mar 26, 2017 6:17 PM in response to MariaPaaw

At some point when starting to use the 6S, you enabled 2 Factor Authentication. that you don't know this or recall this is moot. The rest of your issue exists because of this.


You turned your phone in to a trusted device, which Apple sends codes to in real time to provide a higher level of account security. This is why Spark no longer allowed your password on its own.


You don't seem to realize this.


you have ALL the security settings up to date.


But you don't. Or you would not need account recovery. If you have control of your trusted device, you can reset your password yourself. To be placed in to account recovery means you don't have the control you feel you have.


What does https://iforgot.apple.com say when you sign in there to check on your account recovery?

User uploaded file

https://support.apple.com/en-ca/HT204921


If you continue with 2FA, I highly suggest you add trusted phone numbers as backups to losing your trusted device.

User uploaded file

Two-factor authentication for Apple ID - Apple Support

Recovery of iCloud /email/ password

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