Lightning ear pods not working properly

Have you tried resetting your device: Hold down the Volume Down and Power buttons at the same time and continue to hold them both down until the Apple appears (up to 30 seconds). Once the Slide to Unlock screen displays, try again to see if the issue is resolved.

Also, make sure there is no debris in the connector port preventing it from making a clean contact. Be sure to push the connector in firmly.

Cheers,

GB

Follow the step-by-step instructions in this support article, which may enable you to resolve the issue:

If your headphones don't work with your iPhone, iPad, or iPod touch - Apple Support

If the issue then persists, contact Apple Support, make a Genius Bar reservation or visit an Apple Authorised Service Provider.

Hi

Follow the instructions here, including contacting Apple Support, making a Genius Bar reservation or visiting an Apple Authorised Service Provider if necessary:

If your headphones don't work with your iPhone, iPad, or iPod touch - Apple Support

Note that Apple advises that you should not force restart your iPhone unless it is unresponsive and cannot be restarted normally:

Restart your iPhone, iPad, or iPod touch - Apple Support

Follow the steps in the Apple support article linked in my previous reply.

Please take your iPhone and earphones to an Apple store or Apple certified service location, to have this hardware issue diagnosed.