Apple Pencil not pairing

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Level 1

21 points

Apple Pencil not pairing

My Apple Pencil will not pair with my iPad Pro. I have the latest version iOS. I connected it to the lightning adapter. It asked me if I want to pair. I tapped okay. It connected, and then disconnected seconds later. The thinking wheel kept spinning, and then finally gave me an error stating "Pairing took too long. Make sure 'Apple Pencil' is turned on, in range, and is ready to pair." It's literally plugged into my iPad, so it's in range and ready to be turned on according to the instructions. There is no way to turn it off. I've had it on the charger, so it should be charged. I've tried the suggestions aside from calling customer support, because it does allow me to tap the okay button to pair.

iPad Pro, iOS 10.2.1

Posted on Jan 27, 2017 2:17 PM

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Answer 1

jproseus77 Author

Level 1

21 points

Feb 3, 2017 1:34 PM in response to jproseus77

So, I chatted with support. Initially, what we did was reset the settings, and that didn't work. Then we restored my iPad. I did something wrong, and lost all my stuff. I followed the steps: backup the device and then restore the device. Good news is, my pencil now works. Bad news is, I have a fresh iPad. The steps worked, but if you go this route, follow the steps correctly.

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Answer 2

Jan 29, 2017 7:24 AM in response to jproseus77

To add to the report, I've done the forget my device, and have rebooted my IPad Pro prior to trying to reconnect. The Apple Pencil appears very briefly under My Devices before moving to other devices with the wheel spinning.

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Answer 3

Feb 3, 2017 5:25 AM in response to CathyPrendo

If you can, try to see if it will pair to another iPad Pro. If you don't have access, I'd make an appointment at the Genius Bar at your local Apple Store. There may be something wrong with the Pencil Hardware.

Best of luck.

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Answer 4

Feb 3, 2017 5:17 AM in response to jproseus77

Hi

Go to settings bluetooth then forget this device .

Then try to pair pencil again .

Cheers

Brian

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Answer 5

Feb 3, 2017 5:24 AM in response to Briansyddall

Briansyddall wrote:

Hi

Go to settings bluetooth then forget this device .

Then try to pair pencil again .

The OP explained, 5 days ago, that they tried that already.

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