Apple Mail and Exchange: The specified object was not found in the store.

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Level 1

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Apple Mail and Exchange: The specified object was not found in the store.

This is a recent behavior. I tried the steps from this similar thread here but they didn't help: Mail message delete problem

I use various clients to access Exchange email. When I delete an email on one client, e.g. Microsoft Outlook for Mac, the same email will sometimes remain in the Inbox in Apple Mail. When I then delete the email in Apple Mail, I get an error that says, "The message 'test' could not be moved to the mailbox 'Exchange.' The specified object was not found in the store."

The message then appears in a newly created "Recovered Messages (Exchange)" mailbox located On My Mac.

Advice?

Thanks very much.

iMac, macOS Sierra (10.12.1)

Posted on Jan 28, 2017 8:42 AM

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Answer 1

Top-ranking reply

cdhw

Level 4

3,594 points

Jan 28, 2017 5:22 PM in response to hp12c

I've had this happen recently too. Fixed by selecting the mailbox affected and using:

Mail > Mailbox > Rebuild

If that hadn't worked I'd have deleted the account from accounts and then re-added it.

Probably caused by a recent update. Annoying because Mail+Exchange had been working well for for me for several months, which was a bit of a record in recent years. Still, all good things...

C.

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Answer 2

Mar 30, 2017 8:52 AM in response to hp12c

Amen to that. I am rebuilding on my new touchbar MBP 2-3 times a day. I access my exchange account from a home iMac, iPhone and other computers. They all sync correctly. The only machine that has problems is my new MBP. I've tried removing and re-adding the account, etc. Nothing works.

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Answer 3

hp12c Author

Level 1

30 points

Mar 3, 2017 6:05 PM in response to hp12c

Still struggling with this--happens all the time and it's too tedious to rebuild the mailbox every time. I guess back to Outlook I go. Any other advice?

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Answer 4

hp12c Author

Level 1

30 points

Jan 30, 2017 7:48 AM in response to cdhw

Thanks. Happens so often. Hard to Rebuild every time.

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Answer 5

dwr130

Level 1

29 points

Apr 1, 2017 11:04 AM in response to hp12c

This is a problem. Emails for me sometimes just gray out but don't delete from the inbox. If I go to another mailbox and then return, the message is gone. Very strange behavior.

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