I just credited my daughter's account with £15 and she has tried to buy a song but when she tries to do this she gets this message and asks her to type in her password.
Does anybody know why she would be getting this?
Or how to get rid of it?
Is it safe to continue and type in the password?
iPhone SE
if you are trying to buy from the App Store or the iTunes Store you may need to log in on that device if you have password enabled for family sharing.
Family Sharing - Apple Support
Set up Family Sharing - Apple Support
We had this message on my wife's phone after she upgraded to the iPhone 7. She entered the password and it prompted her that the device was not recognized. She needed to enter the 3 digit security code from our family sharing credit card and it was fixed. The error message looks ominous, but it's not a big deal.
My wife and daughter are both getting this same message after family sharing was set up. They can sign in with their apple ID, but they never get the opportunity to put in any other info. The "mzcommerce.statebillinginfo_family_family_message" error message shows up and then that's all they can do. Has anyone figured out how to make this stop?
Is it safe to continue and type in the password?
Yes.
MZCommerce.StaleBillinginfo_family_family_message
