Find iphone says the iphone is offline

Hello,

I see my device in Find My iPhone, but it's offline

If you see "Offline," "No location available," or "Location Services Off," your device might be offline for one of these reasons:

• It's powered off, the battery has run out, or it’s been more than 24 hours since the last location was sent to Apple (if Send Last Location is turned on). When your device is connected to the Internet, you can see the remaining battery in the upper-right corner of the information pane.
• Your iPad, iPod touch, Apple Watch, or Mac isn't connected to a known Wi-Fi or data network. Wait a few minutes and try again.
• You're in a country where we don't offer this feature. This feature might not be available in your country due to technical limitations or local law.

You can still play a sound, send a message, issue a lock request, or start an erase of your iOS device with Find My iPhone. Your device will receive the command after it's turned on and has an Internet connection.

If you contact your wireless service provider to report your device lost or stolen, they might deactivate your SIM card or account. This will turn off your iPhone's service and you won't be able to find, play a sound, send a message, issue a lock request, or start an erase of your iOS device with Find My iPhone. However, we'll help you learn how to protect your information.

More troubleshooting steps here:

Get help using Find My iPhone - Apple Support

mullash,

Go to Find iPhone on your new iPhone and login with your Apple ID and password.

Let us know if it works.