iMac freezes - mouse, sound still working

Question

Level 1

8 points

iMac freezes - mouse, sound still working

Dear all

I do have a very very annoying problem I tried to solve reading several threads for more than a year but the problem still persists.

I have an iMac Mid 2010 which has a following symptom: It freezes, meaning I cannot click or do anything. The mouse is still moving, sound goes on no problem. The system though is not responding at all.

The problem is not easily reproducible but I am now certain that happens once I heavily use safari. It drives me crazy since this is a machine I use at work. I've seen all the posts suggesting change ram, change ssd, install from scratch, clean your imac from 3rd party software that may harm it, I've almost checked all the things but the problem is there. I've also read that the heatsink of the gpu might be dirty blocking the cooling which I will anyway try to clean and install new thermal paste. Also installing from scratch is a pain since I do have many settings on this machine. Restore from time machine is an option though.

Any help is highly needed otherwise this machine becomes useless.

Many thanks in ad

VIN, iMac (21.5-inch Mid 2010), macOS Sierra (10.12.3)

Posted on Jan 31, 2017 8:31 AM

Reply

Answer 1

gio0166 Author

Level 1

8 points

Jan 31, 2017 8:47 AM in response to rkaufmann87

Dear rkaufmann87

Here is the report, in fact that's a very useful utility, I can spot already issues I was not aware. My second hard drive is failing and I didn't know... but it's the one for storage only, the system is running on the SSD:

EtreCheck version: 3.1.5 (343)

Report generated 2017-01-31 17:39:09

Download EtreCheck from https://etrecheck.com

Runtime 3:47

Performance: Good

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Other problem

Description:

mac freezes

Hardware Information:ⓘ

iMac (21.5-inch, Mid 2010)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac11,2

1 3.06 GHz Intel Core i3 (i3) CPU: 2-core

16 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1333 MHz ok

BANK 1/DIMM0

4 GB DDR3 1333 MHz ok

BANK 0/DIMM1

4 GB DDR3 1333 MHz ok

BANK 1/DIMM1

4 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information:ⓘ

ATI Radeon HD 4670 - VRAM: 256 MB

iMac 1920 x 1080

Cinema 1680 x 1050

System Software:ⓘ

macOS Sierra 10.12.3 (16D32) - Time since boot: about 2 hours

Disk Information:ⓘ

ST3500418AS disk1 : (500.11 GB) (Rotational)

S.M.A.R.T. Status: Failing

[Show SMART report]

EFI (disk1s1) <not mounted> : 210 MB

Storage (disk1s2) /Volumes/Storage : 499.25 GB (139.78 GB free)

Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB

Corsair Force 3 SSD disk0 : (240.06 GB) (Solid State - TRIM: No)

[Show SMART report]

EFI (disk0s1) <not mounted> : 210 MB

Mac (disk0s2) / [Startup]: 239.20 GB (85.97 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

USB Information:ⓘ

Asmedia ASMT1153

Apple Card Reader

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. Apple Cinema Display

Apple, Inc. Keyboard Hub

Apple Inc. Apple Keyboard

Apple Computer, Inc. IR Receiver

Apple Inc. Built-in iSight

Configuration files:ⓘ

/etc/sudoers, File size 1840 but expected 1563

/etc/hosts - Count: 16

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/Library/Application Support/Roxio

[not loaded] com.roxio.TDIXController (1.7 - 2014-10-17) [Support]

/Library/Extensions

[not loaded] org.fuse4x.kext.fuse4x (0.9.2 - SDK 10.5 - 2017-01-25) [Support]

/System/Library/Extensions

[not loaded] com.serato.usb.kext (1.5.0 - 2017-01-25) [Support]

Startup Items:ⓘ

WiFiUtilityStartUp: Path: /System/Library/StartupItems/WiFiUtilityStartUp

EmagicA26A62mFirmwareLoader: Path: /Library/StartupItems/EmagicA26A62mFirmwareLoader

KeyAccess: Path: /Library/StartupItems/KeyAccess

Startup items no longer function in OS X Yosemite or later

System Launch Agents:ⓘ

[not loaded] 8 Apple tasks

[loaded] 164 Apple tasks

[running] 108 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 33 Apple tasks

[loaded] 174 Apple tasks

[running] 106 Apple tasks

Launch Agents:ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (2017-01-16) [Support]

[running] com.jamfsoftware.jamf.agent.plist (2016-09-21) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2017-01-18) [Support]

[running] com.sassafras.KeyAccess.plist (2015-10-27) [Support]

[loaded] org.fuse4x.autoupdater.plist (2012-08-29) [Support]

[running] org.macosforge.xquartz.startx.plist (2016-10-26) [Support]

Launch Daemons:ⓘ

[running] com.adobe.ARM.[...].plist (2017-01-16) [Support]

[running] com.adobe.agsservice.plist (2017-01-27) [Support]

[loaded] com.adobe.fpsaud.plist (2016-12-16) [Support]

[loaded] com.apple.aelwriter.plist (2010-06-18)

[running] com.apple.qmaster.qmasterd.plist (2010-08-26)

[running] com.apple.serverd.plist (2016-11-03) [Support]

[running] com.jamfsoftware.jamf.daemon.plist (2016-03-23) [Support]

[running] com.jamfsoftware.task.1.plist (2016-03-23) [Support]

[loaded] com.microsoft.autoupdate.helper.plist (2016-12-19) [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist (2015-07-01) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2016-12-13) [Support]

[running] com.sassafras.KeyAccess.plist (2015-10-27) [Support]

[loaded] org.macosforge.xquartz.privileged_startx.plist (2016-10-26) [Support]

[loaded] org.ocsng.agent.plist (2015-12-18) [Support]

[loaded] org.wireshark.ChmodBPF.plist (2014-12-05) [Support] - /Library/Application Support/Wireshark/ChmodBPF/ChmodBPF: Executable not found!

User Launch Agents:ⓘ

[loaded] com.adobe.ARM.[...].plist (2017-01-16) [Support]

[loaded] com.apple.SafariBookmarksSyncer.plist (2009-09-12) - /Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSyn cClient: Executable not found!

[loaded] com.apple.serveralertproxy.plist (2016-11-03) [Support]

User Login Items:ⓘ

Dropbox Application

(/Applications/Dropbox.app)

cernbox Application

(/Applications/cernbox.app)

Radium Application

(/Applications/Radium.app)

Internet Plug-ins:ⓘ

AdobePDFViewerNPAPI: 11.0.0 - SDK 10.6 (2012-09-24) [Support]

Flash Player: 24.0.0.194 - SDK 10.9 (2017-01-16) [Support]

JavaAppletPlugin: Java 8 Update 121 build 13 (2017-01-18) Check version

AdobePDFViewer: 11.0.0 - SDK 10.6 (2012-11-15) [Support]

OfficeLiveBrowserPlugin: 12.2.0 (2011-03-31) [Support]

PrintDialogExt: 6.1 (2008-06-17) [Support]

googletalkbrowserplugin: 2.3.2.3851 - SDK 10.5 (2011-09-08) [Support]

iPhotoPhotocast: 7.0 - SDK 10.8 (2013-04-23)

RealPlayer Plugin: Unknown (2011-03-31) [Support]

QuickTime Plugin: 7.7.3 (2016-12-19)

FlashPlayer-10.6: 24.0.0.194 - SDK 10.9 (2017-01-16) [Support]

VLC Plugin: 0.12 (2006-12-29) [Support]

AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2017-01-16) [Support]

npgtpo3dautoplugin: 0.1.44.11 - SDK 10.5 (2011-09-15) [Support]

DivXBrowserPlugin: 1.4 (2011-03-31) [Support]

MeetingJoinPlugin: Unknown - SDK 10.6 (2013-07-16) [Support]

Silverlight: 5.1.50709.0 - SDK 10.6 (2016-09-15) [Support]

LV140HelperLauncher: 14.0.0 (2014-06-25) [Support]

Google Earth Web Plug-in: 5.1 (2011-03-31) [Support]

SharePointBrowserPlugin: 14.2.2 - SDK 10.6 (2012-05-09) [Support]

NPDjVu: Unknown (2011-03-31) [Support]

ContentUploaderPlugin: 1.2 (2007-07-26) [Support]

JoostPlugin: 0.13.2 (2011-03-31) [Support]

User internet Plug-ins:ⓘ

fbplugin_1_0_3: Unknown (2010-02-26) [Support]

fbplugin_1_0_0: Unknown (2009-12-11) [Support]

Google Earth Web Plug-in: 6.0 (2011-05-17) [Support]

npVidyoWeb-00073: VidyoWeb 1.1.1.00073 - SDK 10.8 (2014-12-24) [Support]

Safari Extensions:ⓘ

Google Translate Bar - Chris Gordon - http://chrisgordon.ca/plug-ins/53-safari/87-google-translate-bar.html (2013-06-18)

Open in Internet Explorer - Parallels - http://www.parallels.com (2016-11-28)

Audio Plug-ins:ⓘ

DVCPROHDAudio: 1.3.2 (2011-03-31)

3rd Party Preference Panes:ⓘ

Flash Player (2016-12-16) [Support]

Java (2017-01-18) [Support]

KeyAccess (2015-03-11) [Support]

Paragon NTFS for Mac ® OS X (2014-09-29) [Support]

Spelling (2011-03-31) [Support]

TeXDistPrefPane (2015-10-09) [Support]

VLC Streamer (2012-01-05) [Support]

Time Machine:ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Mac: Disk size: 239.20 GB Disk used: 153.23 GB

Destinations:

Backup [Local]

Total size: 999.86 GB

Total number of backups: 41

Oldest backup: 05.09.16, 17:53

Last backup: 31.01.17, 17:24

Size of backup disk: Excellent

Backup size 999.86 GB > (Disk size 239.20 GB X 3)

Top Processes by CPU:ⓘ

142% prl_vm_app

79% com.apple.WebKit.WebContent(6)

75% Microsoft Excel

20% com.apple.WebKit.Networking(2)

15% WindowServer

Top Processes by Memory:ⓘ

1.98 GB prl_vm_app

1.15 GB kernel_task

983 MB com.apple.WebKit.WebContent(5)

377 MB mdworker(16)

311 MB Finder

Virtual Memory Information:ⓘ

5.52 GB Available RAM

71 MB Free RAM

10.48 GB Used RAM

5.45 GB Cached files

0 B Swap Used

Diagnostics Information:ⓘ

Jan 31, 2017, 04:28:39 PM /Library/Logs/DiagnosticReports/backupd_2017-01-31-162839_[redacted].cpu_resour ce.diag [Details]

/System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd

Jan 31, 2017, 03:27:41 PM /Library/Logs/DiagnosticReports/Microsoft Excel_2017-01-31-152741_[redacted].cpu_resource.diag [Details]

/Applications/Microsoft Excel.app/Contents/MacOS/Microsoft Excel

Jan 31, 2017, 03:20:23 PM Self test - passed

Jan 31, 2017, 02:37:32 PM ~/Library/Logs/DiagnosticReports/PROJECT_2017-01-31-143732_[redacted].crash

com.apple.cdprojapp - /Applications/ConceptDraw Office/*/PROJECT.app/Contents/MacOS/PROJECT

Jan 26, 2017, 04:45:21 AM /Library/Logs/DiagnosticReports/Kernel_2017-01-26-044521_[redacted].panic [Details]

Jan 22, 2017, 08:24:07 AM /Library/Logs/DiagnosticReports/Kernel_2017-01-22-082407_[redacted].panic [Details]

Reply

Answer 2

Feb 21, 2017 9:56 AM in response to gio0166

If you search this forum, you will find you are not alone. There are numerous reports from people having the same problem as you have. The Mac freezes when using Safari, music will play int the background if you are doing that, the mouse will move but otherwise the Mac is totally unresponsive. And the only thing you can do, is to force shut down the Mac. For most users the problem started after upgrading to Sierra. I and many other users have tried all thinkable solutions that has been put forward. None have helped. As fare as I know, the only thing that works is either going back to Yosemity, or stop using Safari. For a month or so I have only used Chrome, and have had zero crashes. Every now and then I have tried Safari, and every time the problem will show up again after a while.

So this is a software bug introduced with Sierra, and Apple has still not been able to fix it. Many people have sent bug reports to Apple about the problem. I suggest you do that as well.

I have now tried a suggested solution with deleting a lot of files from the library which I think someone suggested to you in another thread iMac freezes on safari - mouse, sound still working !

I can see that this did not work out for you, but I will go on using Safari now, and then report back. I am afraid my iMac will freeze again, and then I will just have to go back to Chrome. Sad, because I really like Safari as my default browser

Reply

Answer 3

rkaufmann87

Level 10

148,500 points

Jan 31, 2017 8:36 AM in response to gio0166

Please post an EtreCheckreport of your system. We can then look for obvious issues. Please click the link, download the app and run the report. Once you have the report, please copy and paste it as your reply to this post.

If you would like more info on what EtreCheck is, simply click the link and you will find a description of the app.

Reply

Answer 4

rkaufmann87

Level 10

148,500 points

Jan 31, 2017 9:30 AM in response to gio0166

Well the first thing is the HD is failing, that is clearly shown in the report so it has to be replaced. Besides that the only thing that bothers me is the large amount of Internet Plugins installed on the computer. I suspect many are out-of-date and likely no longer necessary and should be uninstalled.

Reply

Answer 5

gio0166 Author

Level 1

8 points

Jan 31, 2017 9:11 AM in response to rkaufmann87

Thanks ! The hard drive is obvious, but still is not used but only for storage, the system runs entirely on the SSD.

thanks a lot for the internet plugins hint.. I am so desperate I deleted all of them 🙂

Any other hints are welcome !

Thanks a lot

Reply

Answer 6

gio0166 Author

Level 1

8 points

Jan 31, 2017 9:27 AM in response to rkaufmann87

Here is the latest I see:

Anonymous UUID: 3CA547A6-2FEF-C904-6FDA-5DCC58009C54

Sun Jan 22 08:24:07 2017

*** Panic Report ***

panic(cpu 3 caller 0xffffff8006605ead): Kernel trap at 0xffffff800652bd3a, type 13=general protection, registers:

CR0: 0x0000000080010033, CR2: 0x00000001071dc000, CR3: 0x0000000007fbb017, CR4: 0x00000000000226e0

RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0xffffff802527c1f0, RDX: 0x0000000000000000

RSP: 0xffffff8019283bd0, RBP: 0xffffff8019283c40, RSI: 0xffffff8006ce4a78, RDI: 0xffffff8006c690a8

R8: 0xffffff80251cc550, R9: 0x0000000000000048, R10: 0x0000700007b48b80, R11: 0xffffff8028ab7be0

R12: 0xffffff8006ce4a60, R13: 0xffffff802527c1f0, R14: 0xffffff802527be00, R15: 0xfff7ff80251108c0

RFL: 0x0000000000010086, RIP: 0xffffff800652bd3a, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x00000001071dc000, Error code: 0x0000000000000000, Fault CPU: 0x3, PL: 1, VF: 0

Backtrace (CPU 3), Frame : Return Address

0xffffff81e2b84df0 : 0xffffff80064f211c

0xffffff81e2b84e70 : 0xffffff8006605ead

0xffffff81e2b85050 : 0xffffff80064a3743

0xffffff81e2b85070 : 0xffffff800652bd3a

0xffffff8019283c40 : 0xffffff800695d04d

0xffffff8019283c60 : 0xffffff800695ce69

0xffffff8019283ca0 : 0xffffff800695fa78

0xffffff8019283d30 : 0xffffff800695e772

0xffffff8019283e70 : 0xffffff8006960ee6

0xffffff8019283ec0 : 0xffffff7f870f91b7

0xffffff8019283f50 : 0xffffff8006a273ca

0xffffff8019283fb0 : 0xffffff80064a3f46

Kernel Extensions in backtrace:

com.apple.kec.pthread(1.0)[479F2E9E-1F15-3D76-A407-DB04C1277527]@0xffffff7f870f 3000->0xffffff7f87101fff

BSD process name corresponding to current thread: mds

Mac OS version:

16C67

Kernel version:

Darwin Kernel Version 16.3.0: Thu Nov 17 20:23:58 PST 2016; root:xnu-3789.31.2~1/RELEASE_X86_64

Kernel UUID: 8DF81F81-019F-348E-B47E-40A4484B9E21

Kernel slide: 0x0000000006200000

Kernel text base: 0xffffff8006400000

__HIB text base: 0xffffff8006300000

System model name: iMac11,2 (Mac-F2238AC8)

System uptime in nanoseconds: 406278045735668

last loaded kext at 66828625942403: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f891f0000, size 32768)

last unloaded kext at 67019139216197: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f891f0000, size 32768)

loaded kexts:

com.apple.filesystems.smbfs 3.1.1

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleBluetoothMultitouch 92

com.apple.driver.AGPM 110.23.14

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 127

com.apple.driver.AppleMikeyDriver 278.56

com.apple.driver.AppleHDA 278.56

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.kext.AMDFramebuffer 1.4.8

com.apple.iokit.IOBluetoothSerialManager 5.0.2f4

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.ATIRadeonX2000 10.0.2

com.apple.driver.AppleHV 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 5.0.2f4

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleLPC 3.1

com.apple.kext.AMD4600Controller 1.4.8

com.apple.driver.Apple

thanks !

Reply

Answer 7

gio0166 Author

Level 1

8 points

Jan 31, 2017 9:29 AM in response to gio0166

and another one... those are happening during the night here, no clue !

Anonymous UUID: 3CA547A6-2FEF-C904-6FDA-5DCC58009C54

Thu Jan 26 04:45:21 2017

*** Panic Report ***

panic(cpu 2 caller 0xffffff801e205ecd): Kernel trap at 0xffffff801e13ccda, type 13=general protection, registers:

CR0: 0x000000008001003b, CR2: 0x000000010ef56000, CR3: 0x0000000021540000, CR4: 0x00000000000226e0

RAX: 0xfff7ff80565a5000, RBX: 0x0000000000000000, RCX: 0xffffff801e8ce5d0, RDX: 0xffffff801e86a7b8

RSP: 0xffffff8204303e70, RBP: 0xffffff8204303f40, RSI: 0xfff7ff80565a5180, RDI: 0xffffff801e86a9a0

R8: 0xffffff803cb332d0, R9: 0xffffff801e86da28, R10: 0xffffff8204303e24, R11: 0xffffff81da646058

R12: 0xffffff804448b550, R13: 0xffffff801e86a9a0, R14: 0x0000000000000000, R15: 0xfff7ff80565a5180

RFL: 0x0000000000010286, RIP: 0xffffff801e13ccda, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x000000010ef56000, Error code: 0x0000000000000000, Fault CPU: 0x2, PL: 0, VF: 0

Backtrace (CPU 2), Frame : Return Address

0xffffff81da64ddf0 : 0xffffff801e0f210c

0xffffff81da64de70 : 0xffffff801e205ecd

0xffffff81da64e050 : 0xffffff801e0a3743

0xffffff81da64e070 : 0xffffff801e13ccda

0xffffff8204303f40 : 0xffffff801e123c99

0xffffff8204303f70 : 0xffffff801e124948

0xffffff8204303fb0 : 0xffffff801e0a0af7

BSD process name corresponding to current thread: kernel_task

Mac OS version:

16D32

Kernel version:

Darwin Kernel Version 16.4.0: Thu Dec 22 22:53:21 PST 2016; root:xnu-3789.41.3~3/RELEASE_X86_64

Kernel UUID: C67A8D03-DEAC-35B8-8F68-06FF7B687215

Kernel slide: 0x000000001de00000

Kernel text base: 0xffffff801e000000

__HIB text base: 0xffffff801df00000

System model name: iMac11,2 (Mac-F2238AC8)

System uptime in nanoseconds: 28966900076542

last loaded kext at 247830786991: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f9ed18000, size 69632)

last unloaded kext at 684489557714: com.apple.driver.AppleInputDeviceSupport 76.4 (addr 0xffffff7fa00b2000, size 73728)

loaded kexts:

com.apple.driver.AudioAUUC 1.70

com.apple.filesystems.autofs 3.0

com.apple.driver.AGPM 110.23.14

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 127

com.apple.driver.AppleMikeyDriver 278.56

com.apple.driver.pmtelemetry 1

com.apple.driver.AppleHDA 278.56

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 5.0.3f1

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHV 1

com.apple.driver.AppleBacklight 170.9.10

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 5.0.3f1

com.apple.kext.AMDFramebuffer 1.4.8

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleMCCSControl 1.2.15

com.apple.driver.AppleLPC 3.1

com.apple.ATIRadeonX2000 10.0.2

com.apple.kext.AMD4600Controller 1.4.8

com.apple.driver.AppleUSBDisplays 380

com.apple.driver.AppleIRController 340

com.apple.driver.AppleUSBCardReader 404.30.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 40

com.apple.filesystems.hfs.kext 366.30.3

com.apple.iokit.IOAHCIBlockStorage 295.20.1

com.apple.driver.AppleFWOHCI 5.5.5

com.apple.driver.AirPort.Atheros40 700.74.5

com.apple.iokit.AppleBCM5701Ethernet 10.2.7

com.apple.driver.AppleAHCIPort 326

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 5.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 5.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 219.0.0

com.apple.nke.applicationfirewall 172

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 219.0.0

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 278.56

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOSurface 153.3

com.apple.iokit.IOSerialFamily 11

com.apple.driver.AppleSSE 1.0

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 5.0.3f1

com.apple.iokit.IOBluetoothHostControllerTransport 5.0.3f1

com.apple.iokit.IOBluetoothFamily 5.0.3f1

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.driver.AppleHDAController 278.56

com.apple.iokit.IOHDAFamily 278.56

com.apple.iokit.IOAudioFamily 205.12

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOFireWireIP 2.2.7

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.iokit.IONDRVSupport 513.1

com.apple.kext.AMDSupport 1.4.8

com.apple.AppleGraphicsDeviceControl 3.13.79

com.apple.iokit.IOGraphicsFamily 513.1

com.apple.driver.AppleHIDKeyboard 197

com.apple.driver.usb.IOUSBHostHIDDevice 1.1

com.apple.iokit.IOSCSIBlockCommandsDevice 394.30.2

com.apple.iokit.IOUSBMassStorageDriver 131.1.1

com.apple.iokit.IOSCSIArchitectureModelFamily 394.30.2

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.usb.AppleUSBHub 1.1

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOFireWireFamily 4.6.5

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.usb.AppleUSBEHCIPCI 1.1

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IOEthernetAVBController 1.0.3b4

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 288

com.apple.driver.usb.AppleUSBEHCI 1.1

com.apple.driver.AppleUSBHostMergeProperties 1.1

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.1

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.DiskImages 444.41.1

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 5.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Reply

Answer 8

rkaufmann87

Level 10

148,500 points

Jan 31, 2017 9:45 AM in response to gio0166

That report gives the indication your KP's are hardware related. Your failing HD may be the cause or there may be something else. At the very least that HD needs to be replaced. However, that being said that does not mean the KP's are solely caused by the HD, there could be other hardware issues.

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Answer 9

gio0166 Author

Level 1

8 points

Feb 14, 2017 6:16 AM in response to gio0166

So short update:

I have replaced the hard drive, even did a fresh install of sierra

I cleaned and put again thermal paste on both cpu and gpu, cleaned all the interior dust

The problem is still present and drives me crazy !

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Answer 10

Feb 23, 2017 6:58 AM in response to gio0166

Update. I have been using Chrome for a long time now with no issues. As I described above, I deleted a lot of files from the library and started to use Safari again.

Within less than 24 hours the problem was back. For me this issue started after upgrading to Sierra. I have never encountered it before Sierra. It might well not be a Sierra problem, but it for sure is a Safari related problem.

Until Apple can sort this out, I just have to use Chrome instead.

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Answer 11

rkaufmann87

Level 10

148,500 points

Jan 31, 2017 9:24 AM in response to gio0166

I also see hints of Kernel Panic crashes. I would recommend posting your last complete KP report.

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Answer 12

gio0166 Author

Level 1

8 points

Jan 31, 2017 9:53 AM in response to rkaufmann87

Alright ! I'll change for sure the HD and let you know it the problem insists ! thanks a lot for the help, much appreciated!

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Answer 13

gio0166 Author

Level 1

8 points

Jan 31, 2017 9:57 AM in response to gio0166

Just FYI the iMac just froze again...arrghh this drives me crazy !

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Answer 14

gio0166 Author

Level 1

8 points

Feb 20, 2017 1:04 AM in response to gio0166

Anybody could help.,.. ??? this thing continious and only happening on safari ! Please help !

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Answer 15

gio0166 Author

Level 1

8 points

Feb 21, 2017 10:13 AM in response to viking bear

yes indeed I'm not the only one and I also downloaded chrome and see what to do.. for sure this is not a sierra issue because I have it for longer time...

this makes my imac unusable..

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