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User profile for user: Hydees18
Hydees18 Author
User level: Level 1
8 points

Iwatch not charging ):

I've tried rebooting, holding the botton down for 10 seconds, then 30 seconds. All that would happen is my screen would go black and then show the time and on the left side the green bolt with a ring around it. My Watch has been charging for over 3 hours and it doesn't show a charge percentage. Then when I went to take the watch off the charger it would have the red bolt next to the time. I thought that it meant power save mode, which i didn't put on, or low charge. Doesn't seem to be either of these. my watch was at 100% charge when i put it on, my watch always lasts at least 12 hours if not more. today it only was only for maybe 4 hours. I don't know what to do. I do However know that my watch was ready for an update, however I am on vacation and the internet would take days for the download to be completed(as it is really slow). This can be the only thing i could think of. but now that doesn't matter as my watch won't even charge, or let me restart/reboot it. Any help or advise would be greatly appreciated

Apple Watch, iOS 3.1

Posted on Feb 2, 2017 3:26 PM

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Question marked as Top-ranking reply
User profile for user: Jonathan UK
Jonathan UK
User level: Level 10
163,913 points

Posted on Feb 4, 2017 2:52 PM

Hi


Apple Watch displays the time beside a red lightning bolt icon when it is in Power Reserve mode, which can be enabled either manually or automatically when the battery gets low.


Before being able to turn off Power Reserve mode - by pressing and holding the side button (the lower button) until you see the Apple logo - it may be necessary to charge your watch.


As your watch does not appear to be charging successfully, it may require service.


Before contacting Apple, try charging your watch again for at least 2.5 hours and ideally longer, such as overnight.


When charging your watch, check that:


All plastic wrap has been removed from both ends and both sides of the charging cable (check closely on the head of the charger).

User uploaded file

  • The back of your watch and the head of the charging cable are clean and dry (clean them with a nonabrasive, lint-free cloth).
  • The charging head is properly aligned with the back of the watch, with the concave / curved side touching it fully:
    • Some watch docks, stands, cases or protectors might hinder this.
    • If you are using any such accessories, try instead charging the watch by connecting it directly to the charging cable, without using them.
  • If possible, test by using another genuine Apple Magnetic Charging Cable (for example, by borrowing one from a friend).
  • If you are charging your watch by plugging the cable into mains power:
    • Check that the USB connector on the Apple Magnetic Charging Cable is pushed fully into the USB Power Adapter.
    • Check that the USB Power Adapter is pushed fully into the power outlet.
    • Try using different USB Power Adapters from the following:
      • An Apple iPad power adapter (perhaps try this first, if you have access to one).
      • Any Apple power adapter that came supplied with the watch.
      • An Apple 5W (iPhone) power adapter.
      • An Apple-certified (MFi) third-party 5W power adapter.
    • Try using a different power outlet (one that is known to be working properly).
  • If no other suitable power adapters are available, test by charging via a USB port.

    If charging via a USB port on a computer, ensure that you use a USB 2.0 or 3.0 port, the computer remains turned on and awake and the cable is plugged directly into the computer (not into, for example, an external keyboard).

  • Be sure to follow Apple's safety and handling instructions:


Afterwards, if your watch has not already started automatically, remove it from the charger and:


  • Try starting it (by pressing and holding the side button until you see the Apple logo).
  • If necessary, next try force restarting it: press and hold both the side button and Digital Crown for around 10 seconds, until you see the logo.


If you identify an issue with a particular component (adapter, cable or watch) or if the issue otherwise persists, contact Apple Support (mail-in service may be available), make a Genius Bar reservation or visit an Apple Authorised Service Provider with a view to having your product(s) checked and, if recommended, serviced or replaced (whether under warranty, if eligible, or via chargeable repair service):



To check your warranty status:


https://checkcoverage.apple.com


More information:

Check your battery and charge your Apple Watch - Apple Support

If your Apple Watch won't charge or it won't turn on - Apple Support

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3 replies
Question marked as Top-ranking reply
User profile for user: Jonathan UK
Jonathan UK
User level: Level 10
163,913 points

Feb 4, 2017 2:52 PM in response to Hydees18

Hi


Apple Watch displays the time beside a red lightning bolt icon when it is in Power Reserve mode, which can be enabled either manually or automatically when the battery gets low.


Before being able to turn off Power Reserve mode - by pressing and holding the side button (the lower button) until you see the Apple logo - it may be necessary to charge your watch.


As your watch does not appear to be charging successfully, it may require service.


Before contacting Apple, try charging your watch again for at least 2.5 hours and ideally longer, such as overnight.


When charging your watch, check that:


All plastic wrap has been removed from both ends and both sides of the charging cable (check closely on the head of the charger).

User uploaded file

  • The back of your watch and the head of the charging cable are clean and dry (clean them with a nonabrasive, lint-free cloth).
  • The charging head is properly aligned with the back of the watch, with the concave / curved side touching it fully:
    • Some watch docks, stands, cases or protectors might hinder this.
    • If you are using any such accessories, try instead charging the watch by connecting it directly to the charging cable, without using them.
  • If possible, test by using another genuine Apple Magnetic Charging Cable (for example, by borrowing one from a friend).
  • If you are charging your watch by plugging the cable into mains power:
    • Check that the USB connector on the Apple Magnetic Charging Cable is pushed fully into the USB Power Adapter.
    • Check that the USB Power Adapter is pushed fully into the power outlet.
    • Try using different USB Power Adapters from the following:
      • An Apple iPad power adapter (perhaps try this first, if you have access to one).
      • Any Apple power adapter that came supplied with the watch.
      • An Apple 5W (iPhone) power adapter.
      • An Apple-certified (MFi) third-party 5W power adapter.
    • Try using a different power outlet (one that is known to be working properly).
  • If no other suitable power adapters are available, test by charging via a USB port.

    If charging via a USB port on a computer, ensure that you use a USB 2.0 or 3.0 port, the computer remains turned on and awake and the cable is plugged directly into the computer (not into, for example, an external keyboard).

  • Be sure to follow Apple's safety and handling instructions:


Afterwards, if your watch has not already started automatically, remove it from the charger and:


  • Try starting it (by pressing and holding the side button until you see the Apple logo).
  • If necessary, next try force restarting it: press and hold both the side button and Digital Crown for around 10 seconds, until you see the logo.


If you identify an issue with a particular component (adapter, cable or watch) or if the issue otherwise persists, contact Apple Support (mail-in service may be available), make a Genius Bar reservation or visit an Apple Authorised Service Provider with a view to having your product(s) checked and, if recommended, serviced or replaced (whether under warranty, if eligible, or via chargeable repair service):



To check your warranty status:


https://checkcoverage.apple.com


More information:

Check your battery and charge your Apple Watch - Apple Support

If your Apple Watch won't charge or it won't turn on - Apple Support

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User profile for user: Hydees18
Hydees18 Author
User level: Level 1
8 points

Feb 4, 2017 2:26 PM in response to Jonathan UK

I've tried to do the manual reset but it wont work. it doesn't have the apple logo pop up it just goes black then shows the time with the red bolt again. I've tried literally everything you suggested other than checking if my watch still has warranty none the less they should still fix my watch if there is something wrong with it. its just weird that it just randomly started to do this to me... thank you so much for all your advice and help i really appreciate it.

Reply

Iwatch not charging ):

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