Website navigation buttons don't work in Safari

Question

Level 1

19 points

Website navigation buttons don't work in Safari

I use a 2008 version iMac with the latest version of El Capitan installed. A few days ago, I started having problems with navigating websites such that various buttons and tabs on various websites won't work. I have done all of the standard steps I can think of such as shutting down the browser, clearing the cache and history, shutting down the iMac, making sure Javascript is enabled, making sure all software and applications are up-to-date....all to no avail.

Posted on Feb 3, 2017 7:07 PM

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Answer 1

Eric Root

Level 10

685,553 points

Feb 4, 2017 6:27 AM in response to bkerea66

Safari - Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues

Safari doesn't load a page or webpage items are missing

Web Content not responding

Try running this program in your normal account , then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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Answer 2

Feb 4, 2017 5:29 PM in response to bkerea66

Hi,

Uninstall the Avast software as well as CleanMyMac.

https://www.avast.com/faq.php?article=AVKB67

Third party anti virus software is not necessary on a Mac. Your Mac has System Integrity Protection.

Uninstall CleanMyMac > http://macpaw.com/support/cleanmymac2/knowledgebase/how-to-uninstall-cleanmymac- 2

Third party Mac cleaning utilities are not necessary on a Mac either. Your Mac runs maintenance in the background for you.

Then restart your Mac then try Safari.

If you still have problems, you may have a third party Safari extension or third party plugin installed that's causing a conflict.

From the Safari menu bar click Safari > Preferences then select the Extensions tab. Uninstall one extension then quit and relaunch Safari to test.

If it's not an extensions issue, try troubleshooting third party plug-ins.

Back to Safari > Preferences. This time select the Security tab. Deselect: Allow plug-ins. Quit and relaunch Safari to test.

If that made a difference, instructions for troubleshooting plugins here.

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Answer 3

Eric Root

Level 10

685,553 points

Feb 6, 2017 6:56 AM in response to bkerea66

You are welcome. You posted that the Oracle website couldn't verify that Java was installed. Try uninstalling/reinstalling.

Java 8 install/un-install

Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

Isolating an issue by using another user account

If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once.

Safe Mode - About El Capitan also Sierra

Safe Mode Startup – El Capitan. also Sierra

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Answer 4

bkerea66 Author

Level 1

19 points

Feb 4, 2017 4:57 PM in response to Eric Root

Here is the report. I failed to mentioned when I went to the java.com website and tried to verify Java and Javascript was installed and current, the website couldn't verify that Java was installed. Thanks.

EtreCheck version: 3.1.5 (343)

Report generated 2017-02-03 15:03:26

Download EtreCheck from https://etrecheck.com

Runtime 3:54

Performance: Good

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Other problem

Description:

Browser buttons don’t work

Hardware Information:

iMac (24-inch, Early 2008)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac8,1

1 3.06 GHz Intel Core 2 Duo (Duo) CPU: 2-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR2 SDRAM 800 MHz ok

BANK 1/DIMM1

2 GB DDR2 SDRAM 800 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information:

ATI Radeon HD 2600 Pro - VRAM: 256 MB

iMac 1920 x 1200

System Software:

OS X El Capitan 10.11.6 (15G31) - Time since boot: about one hour

Disk Information:

ST3500418ASQ disk0 : (500.11 GB) (Rotational)

[Show SMART report]

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / [Startup]: 499.25 GB (226.83 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

USB Information:

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Built-in iSight

Apple, Inc. Keyboard Hub 1.02 GB

Mitsumi Electric Apple Optical USB Mouse

SanDisk Corporation U3 Cruzer Micro 1.02 GB

NO NAME (disk1s1) /Volumes/NO NAME : 1.02 GB (147 MB free)

Apple, Inc Apple Keyboard

Gatekeeper:

Mac App Store and identified developers

Kernel Extensions:

/Library/Application Support/Avast/components/fileshield/unsigned

[loaded] com.avast.AvastFileShield (3.0.0 - SDK 10.9 - 2016-11-22) [Support]

/Library/Application Support/Avast/components/proxy/unsigned

[loaded] com.avast.PacketForwarder (2.1 - SDK 10.11 - 2016-11-22) [Support]

/System/Library/Extensions

[not loaded] com.seagate.driver.PowSecDriverCore (5.1.1 (26465) - 2017-02-03) [Support]

/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.1.1 (26465) - 2011-08-01) [Support]

[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.1.1 (26465) - 2011-08-01) [Support]

[not loaded] com.seagate.driver.SeagateDriveIcons (5.1.1 (26465) - 2011-08-01) [Support]

System Launch Agents:

[not loaded] 7 Apple tasks

[loaded] 160 Apple tasks

[running] 71 Apple tasks

System Launch Daemons:

[not loaded] 46 Apple tasks

[loaded] 159 Apple tasks

[running] 85 Apple tasks

Launch Agents:

[running] com.avast.update-agent.plist (2016-11-27) [Support]

[loaded] com.avast.userinit.plist (2016-11-27) [Support]

[running] com.brother.LOGINserver.plist (2016-02-19) [Support]

[running] com.seagate.SeagateStorageGauge.plist (2011-08-01) [Support]

Launch Daemons:

[loaded] com.adobe.fpsaud.plist (2016-12-16) [Support]

[loaded] com.avast.init.plist (2016-11-27) [Support]

[loaded] com.avast.uninstall.plist (2016-11-27) [Support]

[loaded] com.avast.update.plist (2016-11-27) [Support]

[loaded] com.google.keystone.daemon.plist (2015-09-21) [Support] - /Library/Google/

GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/MacOS/

GoogleSoftwareUpdateDaemon: Executable not found!

[loaded] com.macpaw.CleanMyMac3.Agent.plist (2016-02-03) [Support]

[loaded] com.microsoft.autoupdate.helper.plist (2017-01-31) [Support]

[loaded] com.skype.skypeinstaller.plist (2014-11-27) [Support]

User Launch Agents:

[loaded] com.adobe.ARM.[...].plist (2016-11-04) [Support]

[loaded] com.avast.home.userinit.plist (2017-01-25) [Support]

User Login Items:

AdobeResourceSynchronizer Application Hidden

(/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

Internet Plug-ins:

DirectorShockwave: 11.5.1r601 (2009-07-21) [Support]

Google Earth Web Plug-in: 7.1 (2013-10-07) [Support]

Default Browser: 601 - SDK 10.11 (2017-02-03)

Musicnotes: 1.17.2 (2009-02-20) [Support]

npTGEQPlugin: 7.5 (2009-11-02) [Support]

OfficeLiveBrowserPlugin: 12.3.6 (2013-04-12) [Support]

AdobePDFViewerNPAPI: 11.0.18 - SDK 10.6 (2016-11-04) [Support]

FlashPlayer-10.6: 24.0.0.194 - SDK 10.9 (2017-01-10) [Support]

DivXBrowserPlugin: 1.4 (2009-09-18) [Support]

Silverlight: 5.1.50901.0 - SDK 10.6 (2017-01-02) [Support]

QuickTime Plugin: 7.7.3 (2017-02-03)

Flash Player: 24.0.0.194 - SDK 10.9 (2017-01-10) [Support]

iPhotoPhotocast: 7.0 (2011-06-24)

AdobePDFViewer: 11.0.18 - SDK 10.6 (2016-11-04) [Support]

Scorch: 6.2.0 (2010-04-08) [Support]

JavaAppletPlugin: 15.0.1 - SDK 10.7 (2016-05-22) Check version

User internet Plug-ins:

WebEx64: 1.0 - SDK 10.6 (2015-08-11) [Support]

3rd Party Preference Panes:

DivX (2009-09-18) [Support]

Flash Player (2016-12-16) [Support]

Paragon NTFS for Mac ® OS X (2011-08-01) [Support]

Time Machine:

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 499.25 GB Disk used: 272.42 GB

Destinations:

LaCie [Local]

Total size: 1.00 TB

Total number of backups: 228

Oldest backup: 3/21/12, 7:32 PM

Last backup: 11/11/16, 2:52 PM

Size of backup disk: Adequate

Backup size 1.00 TB > (Disk used 272.42 GB X 3)

Top Processes by CPU:

30% com.apple.Safari.SafeBrowsing.Service

2% WindowServer

2% mdworker(14)

2% com.apple.WebKit.Networking

2% kernel_task

Top Processes by Memory:

1.00 GB com.apple.WebKit.WebContent(5)

413 MB kernel_task

217 MB mdworker(14)

184 MB com.avast.daemon

143 MB icdd

Virtual Memory Information:

1.00 GB Available RAM

29 MB Free RAM

3.00 GB Used RAM

997 MB Cached files

3 MB Swap Used

Diagnostics Information:

Feb 3, 2017, 01:03:38 PM Self test - passed

Standard users cannot read /Library/Logs/DiagnosticReports.

Run as an administrator account to see more information.

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Answer 5

bkerea66 Author

Level 1

19 points

Feb 5, 2017 11:26 AM in response to Eric Root

Thanks for the help. So far I have removed my Avast antivirus software using the uninstall feature of the software. I have deleted as many old files associated with CleanMyMac as I could find using the FAF suggestion. I have checked my extensions and I have none. I have disabled plug-ins and that served to make certain websites function differently than (i.e. some website features were missing) when plug-ins are enabled. I have 11 plug-ins associated with Adobe Flash, Reader, Google Earth, iPhoto Photocast, DivX Web Player, Microsoft Office Live, Musicnotes, Sibelius Scorch, Silverlight, Test-Gen, and WebX 64. I now find when I try to print from the web, the page comes up blank and there is nothing to print. New issue or related? So far, no change in website functionality. Thanks.

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Answer 6

Eric Root

Level 10

685,553 points

Feb 5, 2017 6:44 AM in response to bkerea66

After uninstalling, check for associated parts and pieces of CleanMyMac 3 using these programs.

EasyFind – Spotlight Replacement

Find Any File

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