Heart rate monitor not working in workout app

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Level 1

12 points

Heart rate monitor not working in workout app

I'm a new user, so hopefully an easy answer for someone. Apple Watch Series 2 WatchOS 3.1.3

I did an outdoor run last night and a 10k outdoor walk today. Both times workouts started on my watch via the workout app, both workouts not showing any heart rate details. On the health app on my phone, for both workouts, there is no heart rate data from when the app was activated till the workout was completed, what am I doing wrong?

ive also tried starting a workout and then trying to read heart rate from the heart rate app, I get a message saying to try again, for best results keep Watch snug on top of your wrist. However, as soon as I stop the workout app and try the heart rate app, it reads perfectly

Apple Watch Series 2, watchOS 3.1.3

Posted on Feb 5, 2017 9:05 AM

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Answer 1

Top-ranking reply

Jonathan UK

Level 10

163,895 points

Feb 5, 2017 9:22 AM in response to MagsGibson

Hi

It may help to check the following settings:

On your iPhone, go to: Settings > Privacy > Motion & Fitness - check that both Fitness Tracking and Health are enabled.

On your iPhone, in the Watch app, go to: My Watch > Privacy > Motion & Fitness - check that both Fitness Tracking and Heart Rate are enabled.

On your iPhone, in the Watch app, go to: My Watch > General > turn off Workout Power Saving Mode.

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Answer 2

Adriafix

Level 1

4 points

Dec 20, 2017 3:13 AM in response to Alex7harry

Hi

Have to solve this problem?

I tried solutions in this topic but it didn’t help, I still can’t get HR when I’m running.

I leave my S2 in warranty, and I still waiting for an reply.

Can you tell me how you solve the problem?

Thanks

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Answer 3

Oct 22, 2017 6:08 AM in response to Jonathan UK

I did all of the above and still not working

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Answer 4

Dec 15, 2017 7:05 AM in response to MagsGibson

My heart rate monitor is not working on my Apple Watch

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Answer 5

lllaass

Level 10

210,459 points

Feb 5, 2017 1:03 PM in response to MagsGibson

Have you tried restarting the watch?

Restart your Apple Watch - Apple Support

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Answer 6

MagsGibson Author

Level 1

12 points

Feb 5, 2017 9:22 AM in response to Jonathan UK

HI, thanks for quick reply. I have checked all of the above settings and all are as you suggested .

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Answer 7

MagsGibson Author

Level 1

12 points

Feb 5, 2017 2:04 PM in response to lllaass

HI, yes, I have tried restarting my watch, didn't help. Thanks

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Answer 8

Mar 24, 2017 11:54 AM in response to Jonathan UK

Thank you for this tip! For some reason, the workout power saving mode was toggled on and causing the HR to not run in the workout. Works as it should now.

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